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Candidate's Name  EMAIL AVAILABLE PHONE NUMBER AVAILABLESUMMARYVersatile technology specialist with a proven track record in deploying and supporting large-scale solutions, offering exceptional end-user support and system optimization. Skilled in troubleshooting, technical documentation, and streamlining user experiences, committed to delivering efficient and effective client solutions.WORK EXPERIENCEExert Point Inc. May 2021 - PresentEnd-user Support Arlington, VAOffered technical support to both onsite and remote resources through in-person and phone interactionsDeveloped specialized systems documentation and end-user knowledge articlesKept the least hang-tight time for end clients by accepting calls proficiently and decreasing mean-time-to-repairResponded to client requests concerning PC programming and equipment activitiesDarkhans Systems LLC Aug 2020  Feb 2021Workday HCM Consultant Mclean, VADemonstrated ability to develop Workday reports, evaluate technical impacts, and provide day-to-day functional and payroll support.Proficient in gathering requirements, documenting designs, and evaluating change options.Demonstrated collaboration abilities, impact-making skills, and the capacity to evaluate and select productivity- improving tools while conducting functional configuration across various Workday modules.Skilled in gathering business requirements, conducting integration configuration, testing, and deployment activities, and participating in procedure and policy development.EDUCATIONUniversity of the Cumberlands May 20242024Master of Science, Information TechnologyRelevant coursework: Human Compute Intern and Usability, Business Intelligence, Analyzing and Visualizing Data, System Analysis and Design, Cloud Computing, Info Tech and Mobile Applications, Database Systems, Data mining, Operational ExcellenceRutgers University May 2021Bachelor of Arts, Human Resource Management Piscataway, NJDigital Communication Information and MediaRelevant coursework: Human Resource Management, Labor Relation, HRM & Finance, HRM & Benefits, Information Technology and Informatics, Organizational Behavior, Performance Management.SKIILLS & RELEVANT PROJECTSCore Competencies: Critical Thinking; Creative Problem Solving; Adaptability; Collaboration; Communication.Technical Skills: Data Analysis; SQL; JAVA; Troubleshooting; Data Mining; Workday HCM; Microsoft Office SuiteProjects: Lead research project on Amazon, building a company profile by interviewing employees, researchingAmazons HR department, finances, employment opportunities, and employee benefits