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CUSTOMER SERVICEDAPHNEYADAMSCONTACT INFORMATIONEMAIL AVAILABLEStreet Address  Primrose Place DrPHONE NUMBER AVAILABLESKILLSLANGUAGESFrench NativeCreole NativeOBJECTIVEMotivated and dependable professional with years of expertise in fast-paced environment utilizing excellent Customer Relations and Service Satisfaction. Proficient in job execution and proven track record of success in compliance. quality assurance. customer service and leadership. EXPERIENCECLINICAL CARE/ REFERRAL COORDINATORCooper pediatrics . Remote Mar 2021 - PresentINBOUND CONTACT REP 2Peach neurology. Remote Mar 2017 - Feb 2021CERTIFIED MEDICAL ASSISTANTSugarloaf pediatrics. Lawrenceville Dec 2012 - Jan 2017 EDUCATIONBACHELOR HEALTHCARE ADMINISTRATIONUniversity of Arizona . San Diego, CA Feb 2018 - Feb 2023 ASSOCIATE ALLIED HEALTHFlorida career college . Pembroke Pines, FL Dec 2011 - Nov 2012 HIGH SCHOOLMiami Edison Sr High School . Miami, FLCustomer serviceConflict resolutionInvestigative skillsAttention to detailCommunicationProblem-solvingMedical terminologyTime managementOrganization skills.Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safetyEnsure complete and accurate registration, including patient demographic and current insurance informationAssemble information concerning patient's clinical background and referral needs Provide appropriate clinical information to specialist Contact review organizations and insurance companies to ensure prior approval requirements are metProvide specific medical information to financial services to maximize reimbursement to the hospital and physicians. Review details and expectations about the referral with patients Locating providers and assisting with Rx issues, and authorizations Resolving claim issues for members and assisting with Medicare denied claims with integrated Medicaid policiesAct as customer advocate by resolvina complex concerns in an accurate and timelvfashion.Deliver a consistent customer service experience by providina efficient and timely resolutions. Acted as a sublect matter smeDemonstrate a patient centric mindset and a high sense of urgency to solve patient requests. Active listenina. with a hian degree of empathyResolve patient issues through independent problem solving and with a goal of first call.Report to the clinical coordinator or practice administrator Organizing monthly schedules and daily tasks for back-office staff Lead and supervise back office and medical assistant. Train new employees. Phone triage.Inventoried and ordered medical, lab, and office supplies and equipment. Perform nursing procedures under the supervision of a physician or physician assistant. Assist physician and physician assistant in exam rooms.Escort patients to exam rooms, interview patients, measure vital signs, including weight, blood pressure, pulse, and temperature, and document all information in the patient's chart. Administering vaccines,Managing vaccine inventory on GRITS (Georgia Registry of Immunization Transactions and Services) Called and faxed pharmacies to submit prescriptions and refills.