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Click here or scroll down to respond to this candidateCandidate's Name
Business AnalystPHONE NUMBER AVAILABLE EMAIL AVAILABLEBaltimore MDProfessional Summary:Over 7+ Years of experienced Business Analyst with extensive knowledge of project life cycle, software development life cycle and management process. Sound knowledge of SQL commands, data analysis and data validation using SQL.Exceptional skills in client interaction, documentation, requirements gathering and user support. Extremely organized and goal oriented.Proficient in Agile methodologies, Scrum and Waterfall methodologies. Extensive experience in gathering, analyzing, validating data and developing and maintaining dashboards and building analytical models from scratch. Experienced in generating reports and projection graphs using QlikView and Tableau.Well-versed with Excel concepts and pivot tables. Good Interpersonal Skills, team-working attitude, takes initiatives and very proactive in solving problems and providing best solutions.Great communication and interpersonal skills and highly adaptive to multi-cultural team environments.Possessing strong analytical ability, superior communication skills, and research skills, combined with effective decision-making and excellent interpersonal skills.Highly experienced in defining Test Cases, analyzing bugs, interacting with team members in fixing errors, and User Acceptance Testing (UAT).Sound expertise in using SDLC, Waterfall, SDLC methodologies; Agile & Waterfall, V-model, RAD, and Agile Scrum methodologies.Proficient in Requirement Gathering, Defining, Developing and Modeling Business Processes and Data Modeling, Joint Application Design (JAD) sessions, Job Shadowing to Storyboarding, and Prototyping.Strong experience with Scrum methodology and well-versed in writing user stories.Expert in the development of UML modeling using tools like MS VisioProficient using MS Office: Word, PowerPoint, Excel, Access, VisioHave created documents like Business Requirement Documents (BRD), Business Process Documents, Test Cases, User stories, and Functional Scope Documents (FSD) documented project processes and procedures.Experience in creating Use Cases, Activity, Class, Sequence, Logical, Component, Functional Decomposition and Deployment Diagrams to extract business process flows and workflows to help developers understand requirements.Extensive experience working with in sync and coordinating with Onshore and offshore teams.Strong knowledge of the Systems Development Life Cycle (SDLC) models such as Waterfall.Identifying and documenting critical requirements through analysis of the departments workflow and information flow.Worked with all stages of testing namely, Integration Testing and System Testing using as well as User Acceptance Testing.Perform Back End Testing manually using extensive SQL query.Experience in performing end-to-end User Acceptance Testing (UAT) and Conducted User Acceptance Testing (UAT) to ensure all the business requirements have been fulfilled by the application.Skills:MethodologiesWaterfall, Agile-ScrumDatabaseSQL, MYSQL, OracleSQL, PostgreSQLMS Office ToolsWord, Excel, PowerPoint, Visio, SharePointVisualization ToolsWireframes-Balsamiq, Tableau, Lucid chartQuality Management MethodologiesGap Analysis, Cost-benefit AnalysisProject Management ToolsJIRAProfessional Experience:MindPros, Maryland, USA March 2022- PresentRole: Business AnalystProject: DPW City Water Billing SystemDescription:The water utility bills project aimed to streamline billing processes, enhancing accuracy and efficiency. It involved analyzing billing data, implementing system upgrades, and ensuring compliance with regulatory requirements. The project also aimed to improve customer satisfaction through clearer billing statements and easier payment options. It leveraged modern technology to modernize billing processes and enhance transparency.Roles & Responsibilities:Played a key role in the planning phase of an upcoming upgrade project, transitioning the billing system from on-premises servers to cloud-based infrastructure.Analyze and interpret data related to water billing operations, identifying trends and insights to improve efficiency and accuracy.Collaborate with stakeholders to gather requirements, define project scopes, and develop strategies to optimize water billing processes.Work closely with multiple teams from billing, development, and testing departments to streamline operations and enhance collaboration.Conduct process mapping and workflow analysis to identify bottlenecks and areas for improvement.Prepare reports and presentations for management, summarizing key findings and recommendations.Participate in cross-functional meetings and projects to support departmental goals and initiatives.Facilitated cross-functional collaboration to garner support and alignment for the impending upgrade project across the organization.Led the coordination of acceptance testing activities for the impending system upgrade, ensuring readiness for the transition.Performed Functional testing to test the functionality of the system / application, to cover all the scenarios including failure paths and boundary cases.Associated with executing, checking on, breaking down, contrasting the Test Cases and assessed their Pass or Fail rules and logging imperfection in Bug Tracking Tool.Created multiple test cases to ensure that the system possesses all the required functionalities.Submitted weekly reports about the progress of the project to senior management.Created Activity Diagrams, Sequence diagrams, the use cases and use case diagrams using MS Visio.Actively assisted in the acceptance and validation of stories by testing the delivered stories.Tracked resource allocation, defects, and project plans in JIRA.Developed change management strategies, coordinated training sessions, and facilitated user adoption of new processes and systems.Serve as a liaison between the IT team and customer service team, offering ongoing support and troubleshooting assistance for system-related issues.Log tickets for issues reported by the customer support team that require IT intervention.Prioritize and categorize tickets based on the urgency and nature of the issue, ensuring they are directed to the appropriate development team members for resolution.Follow up on logged tickets to ensure timely resolution and update the customer support team on the progress and outcomes of their requests.Analyze and resolve service link discrepancies to ensure accurate and efficient work order management.Google, Hyderabad, India July 2017- Aug 2021Role: Business AnalystProject: Professional Services Management System (PSMS)Description:The Professional Services Management System (PSMS) is designed to keep track of the available opportunities, resources, submissions, interview schedules, and results for the professional services staffing division. Main objective of the system is to provide an organizational database to keep track of all the activities and to serve as a business intelligence tool & decision support system for the management and the services team.Roles & Responsibilities:Team up with cross-functional teams to analyze, design, and develop business requirements in the context of the Agile/Scrum delivery model.Interacted with End Users, Developers, Systems Analysis team, and Business Analysts for requirement clarification, change requests, and document updates.Maintained documentation and collaborated with other stakeholders using MS SharePointCoordinated all QA activities and enhancements using Agile Methodology with regular scrum meeting.Involved in extensive Data Validation using SQL queries.Facilitated and made discussions between operations teams, technical teams and business stakeholders on business processes and proceduresCoordinated with business users to define problems/business processing issues, data availability, and requirements, and to implement complex systems that provide cost-benefits and/or workflow automation to the organization.Created Mock-Ups, Flow Charts and Use Cases diagrams to develop a pictorial representation of the requirements using MS Visio, Lucid chart and Balsamiq.Project: Olakino 3M (Managing, Monitoring and Messaging)Description :Olakino is a health monitoring application designed for use in medical offices. Its mainfunction is recording data from various medical devices (blood pressure, glucose, weight scales) withina practice, and reminds users (faculty, patients) of upcoming events-including appointment requests(using Amazon SES Service), out visits, and service calls. These events are tied to the reminders module,and the reminders module can send out text (Twillio) and email notifications to users regarding events.This micro service system developed in Django MVT framework is also able to modify or removeexisting data, view patients charts, obtain printouts, record calls, and upload and check out devicesand guides.Roles & Responsibilities:Lead the requirement gathering phase and wrote precise and effective user stories and assisted product owner to prioritize the user stories.Performed gap analysis to identify discrepancies between the current state and desired state of the Olakino 3M system, then recommending tailored solutions to bridge these gaps, thereby aligning the system functionalities more closely with business needs and objectives.Conducted JAD sessions, document analysis and one-on-one interviews with the stakeholders for the requirements elicitation.Implementing task automation features within the Olakino 3M system to streamline repetitive processes, such as automated message routing or task assignment based on predefined rules.Managed a team that ran meetings focused on researching current pain points in the internship application process as well as identifying the industry competitors.Analyzed and interpreted data and provided intelligent insights to the business to help identify areas of opportunities and improvements.Conducting data analysis to identify key performance indicators (KPIs) for monitoring and reporting within the Olakino 3M system, ensuring that metrics align with business objectives and provide actionable insights for decision-makingSubmitted weekly reports about the progress of the project to senior management.Created Activity Diagrams, Sequence diagrams, the use cases and use case diagrams using MS Visio.Actively assisted in the acceptance and validation of stories by testing the delivered stories.Provided training and documented help manuals for end users.Collaborated with Product Owner, SMEs, and stakeholders for requirement elicitation.Promoted effective communication between the development team and stakeholders by creating diverse technical documents, cultivating a collective comprehension of project requirements and goals.Created Meeting Minutes Documentation and distributed them amongst team members.Involved in daily scrum meetings and participated in all scrum ceremonies.Assisted in performing ad hoc analyses, as needed, with the ability to comprehend analysis as needed.Thorough understanding of databases to store and retrieve customer information using SQL.Provided data analysis and reporting of financial management information using Excel and Tableau.Built an internal visualization platform for the clients to view historical data, make comparisons between various issues, and analytics for different bonds and markets.Experience in Gap Analysis of the AS-IS and TO-BE processes to identify and validate the requirements.Capgemini, Hyderabad, India January 2016- June 2017Role: Business Analyst ConsultantProject: Enterprise Complaint Tracking SystemDescription:This Enterprise Complaint Tracking System provides a secure portal with online data entry, form creation, case tracking, document management, audit logs, standard reports, ad-hoc queries and data exchange with internal & external systems. Collects & securely stores all documentation pertaining to customer complaints on insurance claims with a streamlined workflow for escalation to higher authorities. Simplifies search & retrieval of data which enables to capture, analyze & resolve complaints by providing a customizable, multi-use solution.Roles & Responsibilities:Designing and optimizing the workflow for handling customer complaints, ensuring efficiency and effectiveness. Mapping out the end-to-end process from complaint receipt to resolution.Identifying bottlenecks and inefficiencies in the current complaint resolution process and proposing improvements.Ensuring the accuracy and reliability of complaint data stored in the system through data validation and regular quality checks.Designing and managing the database backend of the complaint tracking system, including creating schemas and writing SQL queries for data retrieval and analysis. Writing SQL queries to retrieve and analyze complaint data for reporting purposes.Assessed business operations and processes of business units to understand procedures, information flows and handoffs, decisions, communications pathways and more. Gathered the Business Requirements from SMEs through prototyping and designed the business requirements.Conducted a detailed requirement analysis to capture different workflows for the application and translated user requirements into practical/integrated process-based solution and prepared business flow diagrams in support of requirements review. Assigned tasks among development team monitored & tracked progress of project following agile methodology.Executed process analysis, process Gap analysis and created process flows in MS Visio.Worked with a team of developers, system engineers and database analysts to produce test cases and scripts for the systems functional, operations, and benchmark tests.Collaborating with stakeholders to implement changes and continuously monitor and adjust the workflow for optimal efficiency and effectivenessDesigned traceability matrix that helped perform impact analysis to changed requirements and ensured traceability of Business requirements to Test cases.Evaluated the performance criteria & identified critical scenarios while executing the tests.Tested the application in different web browsers and on multiple platforms closely with the developers to resolve the design and development errors and to get the software released for system testing.Educational Qualification:Bachelor of Technology in Biotechnology-GITAM University India |
