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Skilled at providing excellent customer service in a fast paced environment while multitasking interpersonal resolution with a focus on teamwork. Proficient in need anticipation and creative response to troubleshooting with attention to detail. A natural salesman with verbal and written communication abilities that translate into managerial organization and customer relations. Experience SkillsDuke Regional Hospital, Durham, NC EVS Supervisor January 2021 - Current Coordinate cleaning and sanitation across hospital units, ensuring health and safety standards. Supervise and train staff in a high-pressurehealthcare setting, responding to urgent needs and emergencies. Maintain clear communication with hospitaldepartments, ensuring efficient task managementand crisis resolution. Manage resources and staff, ensuring rapidresponse and action during emergencies.IT People Corporation, Morisville, NC Personal Asst May 2019 - Decemer 2021 Conducted administrative tasks such as scheduling, filing, and data entry while coordinatingtime-sensitive communication. Managed high volumes of information and prioritized multiple tasks efficiently under tight deadlines. Screened potential clients and relayed important information to executives, ensuring effectivecommunication and task prioritization. Handled executive level calls, demonstrating aprofessional and efficient communication style. Client liaison providing a comfortable atmosphere to establish trust, enriching the client experience, and furthering company goals.Emergency ResponseCrisis ManagementCustomer ServiceOffice AdministrationStaff ManagementTeam CollaborationPersonnel responsibilitySchedulingMicrosoft OfficePayroll and BudgetingAcquisitionsInvoicingAccounts PayableAsset accountabilityInventoryMachine maintenanceEducationAppalachian StateUniversity 2000-2004English Major, TheaterMinor Chess Club School Newspaper Dorm Security The Globe Award3646 Crystal CtDurham, NC 27705EMAIL AVAILABLEPHONE NUMBER AVAILABLEViceroy, Durham, NC Bartender, Bar ManagerMarch 2018 - May 2019 Provided service in a high-volume, fast-pacedenvironment, managing multiple customer and staffinteractions. Quickly and calmly resolved customer concerns,ensuring a smooth guest experience. Used interpersonal and communication skills tohandle high-stress situations while maintainingprofessionalism.Rue Cler, Durham, NC Bartender/ServerJanuary 2017 - March 2018 Delivered fine dining service in a fast-pacedenvironment, managing multiple tables at once andadapting to frequently changing menus.Xanterra-Yellowstone, YNP, MT Server/HostApril 2016 - December 2016 Provided customer service in one of North Americas largest fine dining restaurants, handling largevolumes of tourists with efficiency.Basan, Durham, NC Bartender/ServerDecember 2014 - April 2016 Asian fusion and sushi served in one of Durhams busiest locations.Kroger, Durham, NC Wine ConsultantNovember 2011 - November 2014 Tracked alcohol department sales trends andmanaged inventory adjustments based on dataanalysis. Managed the sale of wine to large parties and paired products to the menu provided menu.Tylers Taproom, Durham, NC Bartender/ServerMarch 2007 - October 2011Community Enrichment Food Bank CENC TriangleConservancy Land Stewardship,Eno Avila RetreatCenter St. MatthewsCatholic Outreach Prison visitoroutreach Addiction andRecoverymentor/Sponsor |