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Candidate's Name
Washington, DC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEA proactive, empathetic, and resourceful professional who excels in innovative program development, written and verbal communication with vulnerable populations. Experience with implementing appropriate interventions based on theoretical frameworks. Committed to enhancing the quality of lives through case management values and principles. Adept at handling confidential information. Work ExperienceLead Family Support WorkerNorth Capital Collaborative, Inc.June 2020 to Present Provide exceptional case management services to chronically homeless families engaged in the Family RehousingStabilization Program with a focus on housing stability, care coordination, and multi-generational positive outcomes. Conduct home visits, support groups, counseling, and assistance with developing independent living skills. Meet with families to evaluate housing stability, physical and mental health, and aid with other goals specific to the individualized case plan. Identify client issues with a proactive approach and person-in-environment perspective, with cultural competence. Assist in the development of coping mechanisms specific to mental health barriers that impact sustainability. Conduct and audit program intake assessments to build rapport with clients and develop an exit plan. Manage and maintain documentation to include, but not limited to, case notes, SPDATS, Unusual Incident Reports,Monthly Summaries, Weekly Submissions, Home Visit Reports, and other required documentation in a timely fashion. Utilize databases to include the Homeless Management Information System (HMIS), QuickBase and the FRSP Portal. Provide ongoing training and mentorship to new hires to increase positive outcomes and organization retention. Serve as a liaison for the collaborative and community partnerships to enhance the quality of lives in our communities.Homeless Support Services CoordinatorThe Coordinating CenterJanuary 2016 to May 2020 Complete in person contacts to meet individual customer needs based on acuity. Secure information such as medical, psychological, and social factors to develop an individualized and recovery-based plan, in partnership with the customer, using SMART goals objectives. Use keenness to determine the intensity and frequency of housing and case management services required to promote housing stability, personal recovery, and self-sufficiency. Facilitate smooth transitions from homelessness to permanent supportive housing by collaborating with housing locators to ensure all needs are met and ensures all required leasing information is obtained and submitted timely. Obtain documentation to assist customer with enrollment and redetermination process and while ensuring all clients apply to receive Housing and Urban Development Housing Choice Voucher and Public Housing benefits. Provide good tenant training, skills coaching, and referrals to promote positive health behaviors. Use advocacy to facilitate and maintain ongoing communication between client and property managers. Maintain ongoing in-person, telephone/email communication with clients, family members and other service providers to assist with the coordination of services and maintenance of residential stability. Document all activities in the electronic database system HMIS to capture all contacts and tasks completed with clients.Dedicated Education SpecialistYMCAMay 2012 to December 2015 Maintain student records with an emphasis on accuracy, organization, and confidentiality. Remain solution-focused in response to inquiries from external partners to resolve student concerns by providing information, direction, process clarification, and recommendations. Participate and advise in departmental meetings that include teachers, parents, clinical staff, and community members. Incorporate quarterly file auditing for specific classrooms to maintain compliance with educational board requirements. Create and monitor instructional activities to facilitate age-appropriate learning experiences. Manage student behavior through initiative to understand diverse learning and communication styles. EducationBachelor of Business Administration in Business Administration American Intercontinental UniversityJanuary 2018 to June 2021Skills Drivers License Help Desk Computer NetworkingCertifications and LicensesCPR CertificationLSW