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Title Project Management Process Improvement
Target Location US-FL-Fort Lauderdale
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ge1Candidate's Name
EMAIL AVAILABLEFlorida, United StatesLINKEDIN LINK AVAILABLEHigh-performing, self-motivated, collaborative, reliable, diligent, intellectually curious and enterprising professional with in-depth expertise in event management, project management, operational and continuous process improvement, training, people development, and growth strategy. Distinctive problem solver with strength in analysis and team leadership. EXPERIENCEMcKinsey & Company, US and ChinaGlobal strategy and management consulting firm that serves as a trusted advisor and counselor to leading organizations across the private, public, and social sectors. Specialist of Practice Management, Americas US, 1/2019present Practice Operations Coordinator, Americas (US, 201718), Asia (China, 201317) Practice Operations Administrator, Asia (China, 200813) Responsible for practice management across Americas/Asia. Worked closely with practice leaders and collaborated with the broader global practice leadership to shape development strategy, run operations, manage capabilities, advance and drive strategic priorities of the practice in Americas/Asia on a wide range of activities. Cell strategy and management: Helped shape cell strategy; orchestrated clearly defined and aligned priorities across all functional areas and accelerated delivery of priority initiatives; ensured risk management and compliance; drove simplification and continuous process improvement; created and transferred best practices; prepared and ran leadership meetings; worked cross functionally and managed end-to-end logistics for practice events (500+ practitioners); reinvented local connectivity by launching 10+ teams, doubling turnout and satisfaction; advanced female colleague inclusion by co-planning Flexibility and Leave of Absence (FLOAT) program and network event; launched cross-office diversity group events and development programs to build practice All in Diversity and Inclusion (AD&I) community; edited and published internal newsletters. Performance management: Managed $16M+ budgeting for the global practice; enabled sound economic stewardship and restructured departments to ease and strengthen the budget process; streamlined and automated financial reporting and utilization reports; redesigned and evolved strategic reporting dashboards on a variety of strategic initiatives; oversaw monthly billing process and Work-in-Progress (WIP) management; set up and improved recoveries system; managed efficient and effective allocation of resources. Client development: Managed largest clients global RFPs, $5.6M innovation fund, and $1.5M investment in innovation studies. Independently conducted analyses, created metrics, built dashboards, prepared reports and documents for client meetings and senior partner client service team meetings. Drew insights to help shape client development strategy. Shaped client interest groups team agenda and constructed target client list to map relationships, enabling systematic client development in white space prioritization. Capabilities and insights: Spearheaded debut of the Insights for Executives portal (170+ client microsites). Drove awareness and promotion campaigns among top teams to increase client uptake by fivefold to 7k+ users. Brought together various regional and functional ClientLink databases into an integrated global practice database, doubling client contacts to 9,000 and elevating rank to top 3 largest databases among industry practices. Shaped biweekly Insights for Executives newsletter, doubled subscribers to 2,000, and achieved 30% open rate. Served as first-alert support by sharing best practices, key documents, sanitized cases, and experts. People: Upskilled practitioners (from business analysts to associate partners) through various in-person and virtual learning programs to meet evolving client needs. Improved business Candidate's Name  EMAIL AVAILABLE2analyst and associate recruiting to become the largest practice cohort globally (2,000+). Co- shaped and delivered this program end-to-end, as well as created and piloted buddy program in Americas, rolled out globally to build a strong pipeline of future engagement managers. Helped make connections in relevant skills/areas of interest and helped navigate career growth. Interviewed, onboarded, and coached junior practice operations colleagues. Reach and engagement: Planned and led a number of critical and high-impact in-person and virtual reach and relevance events of all sizes (30 yearly, 50400+ attendees) and managed end-to-end strategy development and execution to raise external profile and presence, as well as increase service-line impact. Innovated client outreach and cross-border collaboration to expand client attendance by five-fold. Identified sponsorship and speaking opportunities and shepherded sponsorship and speaker contracts. Codified and radiated best practices, coauthoring and publishing How to Run Virtual and In-person Client Events playbook. Executive Assistant to Senior Partner, Asia Corporate Finance Practice Leader & Global Energy and Materials Practice Leader China, 3/20064/2008 Provided administrative support to senior partner; enabled the realization of client service and practice-building aspirations in Asia; interacted with C-level sector client executives; maintained confidentiality of highly sensitive information of deepest importance. Partnered proactively, collaboratively, and seamlessly with senior partner to advance client service and practice-building agenda and opportunities, including strong initiative taking and problem solving in gaining client meetings. Communicated proactive perspective on planning, including most important meetings, key changes, conflicts; helped senior partner anticipate needs related to upcoming meetings. Took ownership of overall calendar, logistics, and scheduling. Arranged often complex international and local travel with strong attention to detail. Enabled creative and efficient problem solving and independently offered solutions. Took ownership of organizing, filing, and managing specific client, firm, and personal documents and files to help leverage senior partners time effectively. Acted on behalf of senior partner to simplify, streamline, and reduce workload wherever possible. Triaged high-volume email correspondence and responded on senior partners behalf. Provided client conferences and practice event planning and logistics support to senior partner and practice chief of staff to advance practice agenda. Led firm-wide initiative in Shanghai office as Shanghai Working Paper coordinator. Trained and coached low-tenure executive assistants and team assistants. Analog Devices Shanghai Office, China 12/20043/2006 Global leader in design and manufacturing of analog, mixed signal, and digital signal processing(DSP) integrated circuits.Office Manager/Executive Assistant to Greater China Managing Director, Global VP Oversaw 9 direct subordinates and daily operations of 120+ employees; communicated with department heads; relayed important information/policy changes from upper management; implemented incentives to enhance employee productivity. Provided administrative support, ensuring company goals and objectives were accomplished, and operations ran efficiently. Provided gatekeeper role and created win-win situations for direct access to Greater China MD/VP. Planned and orchestrated work to ensure the senior executives priorities were met, organizational goals achieved, and best practices upheld. Managed an extremely active calendar of appointments and complex scheduling; coordinated management of content and flow of information to senior executives; compiled documents for management meetings; composed and prepared correspondence; arranged detailed domestic and international travel plans, itineraries, and agendas; completed expense reports. Communicated directly and on behalf of Greater China MD/VP. Managed communication between upper management and employees, liaising with internal and external executives on various projects and tasks.Candidate's Name  EMAIL AVAILABLE3 Oversight and execution of corporate and sales management activities in Greater China region. Planned and organized office events, both internally and offsite. Oversaw daily administrative activities and improved office operations/procedures to expedite workflow. Created an office budget and travel policy, ensuring its adherence. Monitored office supplies and made necessary orders. Responsible for office renewal, expansion, relocation, maintenance plan, and implementation; office security; vendor relations; and management. Managed HR operations and mobility service for expatriates. Recruited, hired, trained, counseled, disciplined, and/or terminated administrative staff to improve support and maximize team efficiency.Rockwell Collins Shanghai Rep Office, China 1/200412/2004 Leader in technologically advanced, intelligent solutions for global aerospace and defense industry. Senior Administrative Officer of Onsite Regional Jet Program Office Managed 5 direct subordinates and daily operations of program office, refined internal processes, led marketing activities and speaking engagements, established all-in-one service for expatriate mobility and relocation, worked with US system engineer colleagues. Oversaw program office operations, P&L, vendor relations, and management. Responsible for inventory management of office provisions. Drove ARJ21 project-specific marketing events, speaking engagements, and relationship- building activities, including press conference, symposium, and aviation show. Planned and arranged travel itinerary and meeting agenda for headquarter delegations, including CEO and vice presidents. Coordinated communications between local project personnel and system engineers, assisting with translation and interpretation. Collected, compiled, sorted, and formatted division reports, tracking data and other applications. Recruited, hired, trained, counseled, disciplined, and/or terminated program office staff. PricewaterhouseCoopers Shanghai, China 5/200012/2003 Second-largest professional services network globally and Big Four accounting firm. Senior Secretary to CFO, Managing PartnerProvided high level of diversified administrative support, demonstrating diplomacy with all contacts. Personal assistant to CFO, organized complex calendar and coordinated domestic and international business travel. Attended board meetings, took accurate and comprehensive minutes and delivered full report. Drove and executed CFO's programmatic initiatives. Reviewed and modified audit report. Conducted research on latest trade regulations, compiled and translated monthly "China Economic and Trade Regulations Update Newsletter." Prepared expatriates' payroll and managed bank transactions. Created and managed client and job codes in Power system; provided orientation to new hires. EDUCATIONShanghai Normal University, China, Bachelor's degree in English, Public Relations, 19962000 Team lead at campus reception and peer coach, 19971999 Tourist guide volunteer for Universal Postal Congress; awarded Volunteer of Distinction, 1999 Copy service center volunteer lead at Fortune Global Forum; awarded Volunteer of Distinction, 1999LANGUAGES Chinese: Native speaker English: Fluent French and Japanese: Elementary

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