| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Mansfield, OH Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI have strong leadership skills along with strong Customer Service and Data Entry skills. I am a team player. Work ExperiencePost Sales Customer ServicePentairJuly 2021 - March 2024ResponsibilitiesOrder entry through SAP software:(Obtained requests either through email orthrough phone calls)Submitted Return Goods Authorizations forcustomers that needed products returned foreither repair or incorrect products received.Also submitted Warranty claims for itemsrepaired under warrantyCustomer Service ConsultantLixil Water Technology (Grohe)April 2019 May 2021Responsibilities:Receive calls from customers that need assistancewith warranty and technical assistance with GroheFaucets.Skills:SAP Order entry systemCisco Finesse Call monitoring systemExcelOutlook 10Subscription Management Customer Service RepMcGraw Hill EducationMay 2018 Sept 2018(Through Temporary agency Dawson Resources)Responsibilities:Obtained and processed contracts for books andonline subscriptions.Business Development Center LeadCraig Smith Auto Group - Galion, OHSeptember 2016 to May 2018Responsibilities:Call, text or email up to 100 customers a day to schedule appointments for our Sales Consultants. Received internet inquiries and chats from outside sources for appointments as well Have the internet leads coming into my cell phone constantly and monitor them 24/7. Report monthly stats to the General Manager each month for total number of appointments made and how many of those were converted to sales. Schedule appointments for our service department Receive all calls coming into the dealership and distribute accordingly. Manage the daily work load between the reps and ongoing throughout the month. Manage the scheduling of the department monthly.Skills used:Dominion Autobase for our client databaseProgram Appointment Board through a gmail.com account Program a Mango Sign to show current appointments to sales team MS ExcelMS WordMicrosoft Outlook 2010Microsoft Windows 2010Shopwatch (service department database)Advanced Technical AssistantCenturylink - Mansfield, OHDecember 2000 to July 2016ResponsibilitiesMy first responsibilities were to receive incoming calls in the Business Customer Access Center. We maintained and restored service to POTS lines and Centrex systems for business customers only. Appointed to the Small Business Sales where we transitioned from service to sales on each call for such items as High Speed internet, features, additional lines. etc. Quotas for these services were met each month. Appointed to the Data/Circuit Group and maintained and restored services to various Data circuits. We worked between our customer service group and the Central office associates in great detail. Appointed to work from home for the position of High Speed Data technician. We mainly restored high speed data services to residential customers. I transitioned from that team to High Speed Data Tier 2 where I assumed coaching duties.Skills Used:PBX systems/ Centrex systemsNIBSEnsemble for billing purposesAvayaJabberTroubleshooting high speed internet issuesLearning how to diffuse irate customer issuesSales for high speed data products and servicesAssistant ManagerRichland Bank - Mansfield, OH1997 to 2000ResponsibilitiesHead Teller - Ontario Branch 1 yearAppointed to Assistant Manager - Ashland Road Branch Opening/Closing Accounts - Checking, Savings, Certificates of Deposits, etc Processing residential/commercial loansOperating a Teller Window when neededAuditing Teller's cash drawers monthlyCalling customers for delinquent accountsResponsible for overseeing daily vault shipmentsManaging staff schedules monthlyResponsible for the branch in the absence of the Manager Skills Used:Using Loan PlatformsOperating Microsoft WindowsTeller machine softwareVarious office skill such as typing, calculator, etc. Data entryBookmasters - Ashland, OH1995 to 1997ResponsibilitiesReceived calls from customers needing to order books from publishers. Also input information for new publishers using our services.Skills Used:Data entry and telephony skillsMedical biller/admittingPeople's hospital - Mansfield, OHSeptember 1991 to July 1992ResponsibilitiesBilled insurance companies as well as admitted patients. Also general office duties.Skills Used:Medical billingAcquired skills for admitting patientsFinancial Control AnalystBank One of Mansfield - Mansfield, OHJune 1980 to September 1991ResponsibilitiesProof Operator -Operated proof machine - encoded daily transactions Computer Data Technician -Ran all documents through sorter producing reports which were reconciled to the checks that had been processed - ultimately balancing the bank for the day.Also manually keyed all ATM receipts into the database each day. Financial Control Dept. -Reconciled Federal Reserve statements to the general ledger. Accounts payableReconciled rejected items each daySkills used:Proof machine operationKnowledge of debit/credit, general ledger systemUtilized ADP system for Accounts PayableEducationHigh school diploma in Data ProcessingLucas High School - Lucas, OHJune 1977 to May 1980AwardsSalutatorian of Graduating Class of 1980May 1980Graduated with 3.8 GPA |
