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Click here or scroll down to respond to this candidateCandidate's Name
Manistee MI 49660 PHONE NUMBER AVAILABLE EMAIL AVAILABLE WWW: Bold ProfileProfessional SummaryResponsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.Skills Strong Work Ethic Computer Skills POS system operations Problem-solving skills Multi-tasking strength Excellent people skills Stocking and Receiving Active Listening Teamwork and Collaboration Calm and Professional Under Pressure Cleanliness and hygiene Attention to Detail Sales TrainingWork HistorySales Associate, 08/2024 to CurrentAutoZone Manistee, MIOrganized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges. Helped customers locate products and checked store system for merchandise at other sites. Answered customer questions about sizing, accessories, and merchandise care. Provided positive first impressions to welcome existing, new, and potential customers. Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.Participated in team meetings and training sessions regularly for continuous professional development within the retail industry. Stocked merchandise, clearly labeling items, and arranging according to size or color. Used in-store system to locate inventory and place special orders for customers. Dasher, 01/2024 to CurrentDoorDash Manistee, MI Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency. Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity. Enhanced communication with customers through proactive updates on order status. Maintained excellent ratings by consistently delivering orders in a professional manner. Verified orders prior to completing deliveries to avoid customer complaints. Strengthened relationships with restaurant partners by demonstrating respect and professionalism during pickups. Boosted overall delivery performance by staying up-to-date on platform updates and best practices. CSA - Customer Service Associate, 12/2021 to 04/2023 Wesco Manistee, MIBuilt strong relationships with customers by consistently delivering outstanding service and follow-up support. Increased sales through effective product recommendations and upselling techniques. Balanced multiple priorities during peak times while maintaining composure under pressure situations.Ensured compliance with all company policies regarding refunds or exchanges while providing excellent communication skills towards upset customers.Handled cash transactions accurately while adhering to company security protocols for loss prevention measures.Monitored daily store performance metrics, identifying areas of improvement to drive continuous growth in revenue generation capabilities. Answered customer questions about product availability and shipment times. Responded proactively and positively to rapid change. Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces. Monitored cash drawers in multiple checkout stations and maintained adequate cash supply. Exhibited high energy and professionalism when dealing with clients and staff. Server, 12/2018 to 07/2019North Channel Brewing Co. Manistee, MI Worked with POS system to place orders, manage bills, and handle complimentary items. Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality. Bussed and reset tables to keep dining room and work areas clean. Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits. Checked guests' identification before serving alcoholic beverages. Bartender, 10/2017 to 02/2018522 Pub N Grill Manistee, MIPerformed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.Contributed to a positive work environment through effective teamwork and communication with colleagues. Followed alcohol awareness procedures for preventing excessive guest intoxication. Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests. Followed strict recipes and drink measurements to minimize product used. Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas. Verified drinking age requirements of customers by carefully reviewing photo identification. Customer Service Associate, 09/2014 to 09/2017Shell Manistee, MIHelped large volume of customers every day with positive attitude and focus on customer satisfaction.Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.Informed customers about special promotions and provided detailed information for various products. Increased revenue by cross-selling and upselling products and services. Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales. Monitored cash drawers in multiple checkout stations and maintained adequate cash supply. Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.EducationHigh School Diploma: 04/2015Casman Alternative Academy - Manistee, MICertificationsFood Safety 10/01/19, Present. |
