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Candidate's Name
Detroit, MI Street Address  PHONE NUMBER AVAILABLELinkedIn URL EMAIL AVAILABLEDedicated Social Worker with 20+ years experience providing exceptional leadership, diverse management and program oversight, including community outreach development for non-profit and governmental clinical service administrative organizations. Collaborate effectively with community members, fundraising leaders, board members, organizational staff, clinicians, and legislators with local, state, and federal governments. Proficient at directing social service program management and ensuring full-compliance with industry and governmental regulations.Areas of ExpertiseClinical Services AdministrationHuman Services AdministrationHuman Resource ManagementIndustry NetworkingState & Federal RegulationsFiscal / Budget ManagementProject / Program ManagementInventory OversightCommunity EngagementFundraising OpportunitiesStaff Leadership & TrainingInterpersonal Relationship BuildingStrategic Planning & AnalysisPublic Relationship (PR)Quality Assurance / ImprovementsLEADERSHIP MANAGEMENT EXPERIENCEBuilt interpersonal relationships with community members, board members, staff, fundraisers, legislators, and clinicians within non-profit organizations in governmental entities focused on clinical services administration.Maintained internal administrative systems and operational budgets, to include the management of inventories oversight, purchasing goods and services, and identifying other program requirements.Worked directly with organizations community based and board directors to successfully manage organizational teams, administrations, and clientele in diverse environments.Oversaw staff meetings for organizational staff and senior management, to include the use of integration of a team management model to streamline program development.Reviewed the planning, implementation, and evaluation of internal and external operational procedures.Worked extensively with community volunteers, to include local citizens, the Honorable Mayor of the City of Detroit, and the Denise Archer Campaign Advanced Team Coordinator.ORGANIZATIONAL MANAGEMENT EXPERIENCEExtensive background in clinical services administration, to include an understanding of social services program management, regulatory requirements, clinical settings, and staffing needs.Comply with industry and local, state, and Federal regulations pertaining to mental health, substance abuse services, and correctional facilities.Directed daily operations, to include the recruitment, training, work staff scheduling, and management of employees and volunteers.Reviewed internal operational procedures and established new or revised processes for effective and efficient organizational growth.Proficient understanding of Human Resource (HR) Management, to include leading regular assessments to analyze key performance indicators (KPIs) and ensure future strategic plans and organizational goals are met.PUBLIC RELATIONS & COMMUNITY OUTREACH EXPERIENCEDelivered exceptional internal and external communications as a community relationship manager, to include working with public campaigns to recognize and provide effective, long-term solutions to complex community problems.Delivered public presentations to promote public programs and services, while also acting as a representative for agencies during public events.Built strong interpersonal relationships with a diverse range of supporters, such as nonprofit organizations (NPOs), state and Federal government agencies, businesses, and various media outlets to drive community engagement and customer retention outcomes.FINANCIAL MANAGEMENT EXPERIENCEOversaw the preparation of annual budgets and fiscal management of nonprofit and public entities.Recognize new or changing opportunities to expand organizational revenue streams and reduce annual expenses.Completed annual internal audits for organizations to provide strong, comprehensive recommendations for executive leaders.Managed contract negotiations with local and regional partnerships, ensuring that all agreed upon guidelines were fully complied with.QUALITY MANAGEMENT EXPERIENCEWorked with a diverse range of Human Service Agencies as a Continuous Quality Improvement (CQI) and Quality Assurance (QA) team member.Maintained extensive background knowledge in Quality Management (QM) best practices and plan-do-check-act (PDCA) principles, to include program management, performance management, service improvements, team model approaches, timeline formations, actively planning, team training, and data collection.FUNDRAISING AND PROGRAM DEVELOPMENT EXPERIENCEUnderstanding key principles and regulations related to human service management practices, to include the development and implementation of programs, budget management, and operational management.Steered the planning and direction of program activities to successfully reduced annual costs, improve organizational efficiency, and reach established goals.Help to raise funds and motivate volunteers by creating strategic relationship opportunities, recognizing opportunities for capacity building, building partnerships with local volunteers, networking to grow sponsorships, and reach the organizations philanthropic mission.Located key fundraising sources by working with business partners, faith communities, governments and foundation grant makers, and other community members.Established, coordinated, and managed alternative funding streams by reaching out for local and regional donations, and developing comprehensive grant proposals for future funding.WORK HISTORYTeam Leader, Vista Maria, Dearborn Heights, MI Dec. 2023  Jun. 2024Youth Counselor, Vista Maria, Dearborn Heights, MI Jun. 2023  Nov. 2023Case Management Coordinator, House of Hope, Covenant House Michigan, Detroit, MI Jun. 2020  Jun. 2021Clinical Case Manager, Calumet Treatment Center, Spectrum Juvenile Justice Services (SJJS), Highland Park, MI Jan. 2011  Oct. 2018Social Services Specialist (Protective Services), Department of Human Services (DHS), State of Michigan, Macomb, MI Sept. 2009  Oct. 2010Program Manager, Social Development Department, Detroit Job Corps Center, Detroit, MI Jan. 2009  Sept. 2009Teen Parent Supportive Outreach Program Manager / Continuous Quality Improvement Coordinator, Federation of Youth Services, Detroit, MI Jan. 2008  Jan. 2009Program Director, Sutton House and DePaul Youth Treatment Center, Don Bosco Hall, Detroit, MI Feb. 2007  Sept. 2007Executive Director, Juvenile Detention Division, Wayne County Juvenile Detention Facility, Wayne County Department of Children and Family Services, Detroit, MI May 2005  Jan. 2007Director, Calumet Treatment Center, Spectrum Juvenile Justice Services July 2002  May 2005Youth Residential Director XV Program Manager, Campus Operations and Sequoyah Center, Maxey Boys Training School, Family Independence Agency, State of Michigan Feb. 2002  May 2002Social Services Division Administrator XVII Interim Director, Olympic Center, Maxey Boys Training School, Family Independence Agency, State of Michigan May 2001  Feb. 2002Youth Residential Director XI Operations Manager, Green Oak Center Maxey Boys Training School, Family Independence Agency, State of Michigan May 2000  May 2001Social Service Division Administrator XII Interim Director, Northwest Detroit Youth Reception Center, Family Independence Agency, State of Michigan May 1999  May 2000Program Manager, Burton Youth Reception Center, Family Independence Agency, State of MichiganJan 1998  May 1999House Manager (Youth Specialist Supervisor), Phoenix Youth Emergency Shelter, Family Independence Agency, State of Michigan Mar. 1990  Jan 1998Youth Specialist, Monte Vista Youth Emergency Shelter, Family Independence Agency, State of MichiganMay 1982  Mar 1990EDUCATIONMaster of Social Work (MSW), Method Specialization: Administration, The University of Michigan, Ann Arbor, MIAugust 1997Bachelor of Social Work (BSW), Marygrove College, Detroit, MIMay 1996AWARDS & DISTINCTIONSRecognition Award for Outstanding Employee  Office of Delinquency Services, Department of Social Services,State of MichiganSocial Work Distinguished Alumni Award  Social Work Department, Marygrove CollegeAward of Appreciation, Department of Human Services, City of DetroitPROFESSIONAL AFFILIATIONSFormer Community Services Commissioner  Department of Human Services, City of DetroitFormer Maternal Child Health Advisory Board Member  Department of Health and Wellness Prevention, City of DetroitFormer Community Representative  Detroit Public Schools Head State Policy CommitteeFormer Board Member  City of Detroit Community Reinvestment Strategy for Cluster 2Member - NATIONAL ALLIANCE ON MENTAL ILLNESS (NAMI)