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Title Customer Service Office Manager
Target Location US-GA-Lawrenceville
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Paden Bluff TrailLawreceville GA,Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVE: To obtain a long term employment in the Administrative Department of a company that offers a challenging and rewarding career where I can provide competent and reliable bilingual services.SUMMARY OF QUALIFICATIONSFluent in English and SpanishAbility to work efficiently in a timelymannerGood organizational skills and abilityto work effectively as part of a teamExcellent Analytical/Problem SolvingskillsEnergetic, customer service orientedprofessional with excellent publicrelation skillsEDUCATION:South Cobb High School June 2001G.P.A.  3.0Computer SkillSoftware Applications: MicrosoftWord, Excel, Deal Pack, Day BreakOffice Systems: Wind9X,WinNT/XPEXPERIENCE:All Credit Acceptance Co. LLC December 2005  March 2012 Office Manager Preparing payroll, Tracking budget expenses Negotiated the purchase of office supplies and equipment in accordance with company purchasing policies and budgetary restrictions Maintained a clean, professional and safe working environment by inspecting and scheduling maintenance of office equipment Managed and oversaw administrative functions to ensure all reports were processed efficiently and in a timely manner Reviewed clerical and personnel records to ensure accuracy Scheduled and coordinated office holiday events Analyzed and organized office filing system and information management Prepared and reconciled monthly bank reconciliations Reconciled daily cash deposit receipts and prepared Accounts Receivable reports Processed Western Union payments and reconciled online reports Maintained and ensured proper processing of dealer titles Notarized and processed the affidavit of repossession forms (T-16) Successfully managed car insurance claims Assisted Accounts Payable department with payment procedures Resolved customer and bank issues involving electronic transfers payments Collection Specialist Responsible for collecting on all outstanding accounts Successfully resolved payment disputes with past due customers Assisted in skip tracing efforts for location of debtor Negotiated and restructured loan re-payment arrangements Provided knowledgeable advice to clients regarding their accounts Accurately processed credit card payments for bilingual customers Excelled in establishing good customer rapport Consistently achieved goals placed by management Responsible for training employees in the Collections Department Supported manager for the authorization of the repossession of vehicles Utilized helpful communication and follow up skills Storelink Retail Group, Atlanta, GA March 2005  September 2005 Sales Associate Accurately recorded and updated product database using personal digital assistant Created and maintained product displays on a weekly basis Controlled inventory management, ordering and stocking Tracked and processed product shipments Assisted in translating product information to customers Updated product orders using computerized system Submitted and processed defected product claims Successfully resolved customer complaints and concerns

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