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Click here or scroll down to respond to this candidateEMPLOYMENT HISTORYCashierBaked Pizza Co., Sneads Ferry, NC Aug Street Address - Apr 2017Head CashierMichealanglo&#Street Address ;s, Sneads Ferry, NC May 2017 - Oct 2018 WaitressDenny&#Street Address ;s, Sneads Ferry, NC Jan 2019 - May 2019HostessFork 'N Cork, Wilmington, NC May 2019 - Aug 2019 207 Fullard Dr, Sneads Ferry, US, 28460 PHONE NUMBER AVAILABLE EMAIL AVAILABLE Kaylynd GarnerMarketing SpecialistMarketing Specialist with 8+ years of experience in customer service, sales strategy, and marketing. Demonstrates a strong entrepreneurial spirit through successful business ownership, adept at website design and SEO strategies. Passionate about enhancing brand aesthetics and engagement while fostering a collaborative and efficient team environment. Processed customer orders in-person and by phone, ensuring accuracy and timely service. Handled refunds and resolved payment issues, maintaining customer satisfaction. Maintained cleanliness and organization of checkout area, enhancing operational efficiency. Balanced cash register daily, ensuring financial accuracy and accountability. Greeted customers warmly, fostering a friendly and welcoming environment. Allocated tasks among cashiers and counter staff, ensuring smooth operations and customer satisfaction. Processed delivery orders and payments, maintaining accuracy and efficiency. Handled customer orders in person and over the phone, delivering exceptional service. Managed cash register, ensuring accurate cash count and financial integrity. Stocked shelves and prepared desserts, contributing to inventory management. Greeted customers and prepared individual slices, enhancing customer experience. Oversaw opening and closing procedures, ensuring store readiness and security. Delivered exceptional customer service at Denny's, consistently exceeding guest expectations and fostering a welcoming atmosphere.Elevated guest satisfaction through attentive service, efficiently managing high-volume orders while maintaining a positive demeanor and resolving issues promptly. Optimized table turnover rates, contributing to increased restaurant revenue while ensuring each guest received personalized attention and quality service. Fostered strong teamwork with kitchen staff and fellow servers, enhancing operational efficiency and creating a seamless dining experience for guests.Meticulously managed cash transactions and credit card payments, maintaining accurate records and ensuring balanced accounts at the end of each shift.Implemented creative upselling techniques, boosting average check sizes and introducing guests to new menu items, enhancing their overall dining experience.Seated guests promptly and accurately, ensuring smooth flow and customer satisfaction. Managed seating list efficiently, reducing wait times and improving guest experience. Communicated table readiness to waiting guests, enhancing customer service. Maintained cleanliness of tables, ensuring readiness for next guests. Prepared and distributed silverware and menus to all guests. WaitressOutback, Wilmington, NC Aug 2019 - Oct 2019Sales AssociateTsunami, Sneads Ferry, NC Dec 2019 - Mar 2020Paid Marketing InternOasis International Design, Wilmington, NC Oct 2020 - Mar 2021 OwnerKay Design Co., Remote Aug 2021 - PresentAllstar Cheer & Tumble CoachCarolina Elite Athletics, Hampstead, NC Aug 2022 - Aug 2023 Front DeskSneads Ferry Boat Repair, Holly Ridge, NC Apr 2021 - Present Served customers efficiently, mastering menu knowledge and upselling techniques. Collaborated seamlessly with kitchen staff to ensure timely food delivery. Maintained high customer satisfaction ratings through attentive service. Handled cash transactions accurately and balanced daily receipts.Ensured impeccable table presentation and cleanliness. Memorized daily specials and drink pairings, providing informed recommendations to guests.Resolved customer concerns promptly, maintaining a welcoming atmosphere. Participated in staff training sessions, contributing to improved service standards. Optimized table turnover rate, enhancing restaurant efficiency. Consistently met upselling targets, boosting average check value. Streamlined order process, reducing wait times. Engaged customers with product knowledge, boosting sales and surpassing targets. Organized and priced products for optimal display, enhancing purchase appeal. Analyzed sales trends, offering insights for inventory and marketing strategies. Fostered positive shopping experiences, driving repeat business and referrals. Designed website pages, boosting product sales and site engagement through innovative layouts. Developed marketing strategies that led to noticeable sales improvements. Crafted compelling PowerPoint presentations for business pitches. Produced brochures and packets for physical marketing, enhancing brand visibility. Created 3D animations, bringing architectural designs to life. Oversee business operations, client consultations, and marketing, driving sales and satisfaction. Develop custom websites, design marketing materials, enhancing brand aesthetics and reach. Implement SEO strategies, improving client website visibility and engagement. Create logos and branding kits, ensuring cohesive and impactful brand identity. Analyze client websites and social media, providing actionable insights for better engagement. Instructed prep teams in choreography, enhancing competition readiness and team cohesion. Cultivated leadership and teamwork skills, fostering a supportive and resilient team environment. Coordinated travel logistics and managed parent inquiries, ensuring smooth competition experiences. Scheduled private lessons and classes, optimizing training efficiency and athlete development. Led cheer and tumble sessions, improving skill levels and boosting athlete confidence. Warmly greet customers, manage reservations, and coordinate repair schedules for seamless operations. Enhance service efficiency by streamlining communication between clients and technicians. Oversee website bookings, handle inquiries, and address customer questions promptly. Answer phones, create invoices, process payments, and provide receipts for paid invoices. SKILLSCheer Judge Customer ServiceSales strategy EntrepreneurshipEvent Planning Marketing StrategyWebsite Design SEO OptimizationEmail Marketing Graphic DesignDigital Marketing Social Media ManagementContent Creation Market ResearchData Analytics Campaign PlanningBrand Development Brand ManagementNetworking LeadershipCommunication CreativityProblem-solving SEO StrategiesFinancial Planning Product LaunchMarketing Campaigns Cheer CoachEDUCATIONHighschool DiaplomaDixon High School, Holly Ridge, NC Aug 2015 - Jun 2019 Graduate with honors and a 3.75 GPA. Finished all my classes a semester early through Onslow Virtual Academy. Associates in ArtsCape Fear Community College, Wilmington, NC Aug 2019 - Aug 2021 Made the dean's list throughout my enrollment and maintained a GPA higher than 3.0. Completed my degree all online.Bachelor's of Arts in MarketingUniversity of Mount Olive, Mount Olive, NC Aug 2021 - Jun 2024 Graduated with a GPA higher than 3.0 and completed bachelor's degree all online through the virtual adult program.LINKSMy Business Website Published Mount Olive ArticleCOURSESCompleted 63 hours FL real estate courseReal Estate U 2022 - 2022Completed Child Abuse TrainingUSASF 2022 - 2022Certified USASF All Star Cheer CoachUSASF Aug 2022 - Aug 2023 |
