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Click here or scroll down to respond to this candidateCandidate's Name , MBA PMP, CQMSenior IT Program & Project ManagerStreet Address -398-6766 Pittsburgh, PA EMAIL AVAILABLE https://LINKEDIN LINK AVAILABLEResults-oriented Senior IT and Business Operations Program and Project Manager with a proven track record of successfully delivering multi-million-dollar, strategic programs. Extensive experience in managing scope, schedule and budget for Enterprise PMO Projects in complex, highly matrixed organizations. Led multiple data integration, technology and business operations projects working with multiple stakeholders across various workstreams. Expert level experience in SDLC using Waterfall, Agile, Scaled Agile and Hybrid methodologies.PROFESSIONAL SKILLSPMBOKRisk ManagementTime ManagementBudgeting & ControlResource ManagementScope ManagementQuality ManagementSoftware Development LifecycleAgile & SAFe Agile MethodologyWaterfall MethodologySprint Planning, Backlog Mgmt.Release ManagementWork BreakdownProcess ImprovementAzure DevOpsJIRAConfluenceSmartsheetPower BIMS ProjectERP ImplementationsPROFESSIONAL EXPERIENCETEKsystems Hanover, MD Contract August 2022 June 2024Senior IT Implementation Manager ( Elevance Health - CLIENT) September 2023 June 2024Senior Project Manager for IT Implementations, responsible for managing the successful delivery of Specialty Pharmacy applications and technology solutions/programs within a complex, highly matrixed Pharmacy Services organization. Collaborated cross-functionally with technology, product, and business teams to translate business requirements into technical specifications for development. Worked directly with Scrum Teams, Release Train Engineers, and Operations to create effective applications that enhance customer engagement and satisfaction.Managed 2 project teams in the successful launch of new, strategic products for up-sale to new clients with a budget of $10M each and project teams of 20 30 stakeholdersCollaborated with Product, Business, and Scrum Teams that delivered the programs on-time and on-budget while managing Risks, Issues and ConflictsEffectively managed diverse teams through building strong relationships, detailed project planning and reporting, communicating across various levels of the organization (including external vendors), and resource planningSenior Program & portfolio Manager( Walgreens - CLIENT) August 2022 January 2023Developed and managed multi-million-dollar funding requests for the Data and Analytics Department of the largest retail drug store operation in the United States. Collaborated with Senior Leadership to develop business cases for presentation to the Executive Leadership Board for approval and funding. Coordinated with Product Development, Architecture, Customer Management, Security, System Integration, Cloud Management, and Finance teams to prepare and present these funding requests timely and effectively.Spearheaded the Intake Ticket process, introducing new process steps, standards (Turnaround Times), and management controls that reduced the TAT from 30 days to 10 daysCreated and implemented performance metrics, dashboard reporting, meeting cadences, and management reportsHighly focused on Data Governance, Strategic Planning and QualityINOVALON Pittsburgh, Pennsylvania October 2020 August 2022Senior Manager Product Operations and program developmentManaged all operational processes in the Product Department for a growing technology company, providing cloud-based tools to support data-driven healthcare. Accountable to lead and manage key product initiatives, performance metrics, contractual obligations, and billing to support the successful operation of the Product Department, customers and Inovalons flagship platform.Implemented key performance indicators and dashboards resulting in the first on-time delivery of over 1,800 Product featuresSuccessfully managed a key systems audit and certification process for a cloud-based platform, ensuring 100% Regulatory and Government complianceRepresented the Product Department in strategic and operational meetings, contributing to executive-level reportingIdentified and addressed key gaps, problems, and issues, leading to departmental improvementsHIGHMARK HEALTH Pittsburgh, Pennsylvania February 2019 June 2020Portfolio DirectorManaged the Operational Performance of 50 Strategic, Operational and Technical Initiatives with a total budget of $24M. Worked closely with executive leadership to develop and maintain a product portfolio strategy, aligning with health plan, enterprise and financial objectives across product categories. Oversaw hiring decisions, conducted performance evaluations, and managed a team of up to 15 project managers, business analysts, and product managers.Implemented structure and process alterations, exceeding goals for scope, schedule, and budget by 25%Created comprehensive Business Cases, securing funding approval for 9 out of 12 new products and innovationsCollaborated with IT Development on business requirements and reported over $3 million in savings to the Executive Leadership Team.Wollborg-Michelson (PA Health & Wellness CLIENT) June 2018 February 2019Senior Project Manager and Consultant (Contract)Performed project leadership and management for strategic Medicare and Medicaid Health Plan Projects for start-up health plan. Structured a large number of pipeline projects that prepared the organization to provide health services to a rapidly increasing customer base.IDI Consulting, LLC Pittsburgh, Pennsylvania May 2015 June 2017Senior Project Manager (Contract)Oversaw multiple IT and process improvement implementations for a $12 million healthcare delivery system for Enterprise PMO, along with an $11 million budget.Express Scripts, Inc. (CIGNA) Warrendale, Pennsylvania May 2013 May 2015Senior Project ManagerDelivered multiple IT application improvement projects for a national specialty pharmacy, managing budgets up to $120 million. Responsible for improvements in client contracting, RFPs, SOWs and PurchasingEDUCATIONRobert Morris University Masters of Business AdministrationWestminster College Bachelors Accounting |
