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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYHighly motivated and goal-oriented professional with 14 years of experience in Store Associate, IT recruitment, customer service and office administration. Proven expertise in handling customer inquiries, resolving issues, and ensuring a positive customer experience. Adept at managing front desk operations, coordinating administrative functions, and enhancing customer satisfaction. Excellent communicator with strong critical thinking skills and a commitment to delivering high-quality service in challenging environments.EDUCATIONAlagappa UniversityBachelor of Science, 2007SKILLS Candidate relationship management Interviewing and providing candidate feedback Time management and organization Verbal and Written Communication Customer service and front desk management Record keeping and data entry. Executive supportTECHNICAL SKILLSMicrosoft Word Microsoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft TeamsATSPROFESSIONAL EXPERIENCEIndian Spices, Falls Church, VAStore Associate/Cashier November 2023 August 2024 Helped customers navigate store, complete sales, and process returns/exchanges. Restock shelves, organize displays, ensure products are properly labeled and priced. Gained great product knowledge on the products and technology and did multitasking. Met or exceeded individual sales goals and key performance indicators. Greeted and assisted customers with inquiries to find products and provided recommendations. Assisted with stock checks, monitor inventory levels and help receiving and Organizing stock. Kept the store clean, organized, and presentable and was vigilant for thefts and security. Handled card and cash registers, processed transactions and balance cash drawers at end of shift. Resolved customer concerns using strong communication and conflict management skills. Maintained a calm demeanor, managed issues professionally according to company standards.SV Professionals LLC, Herndon, VAIT Recruiter / Administrative Assistant April 2018 October 2023 Managed the full recruitment lifecycle, ensuring timely sourcing, interviewing, and onboarding of technical candidates. Coordinated with hiring managers to streamline recruitment processes and improve team productivity. Collaborated with professionals to streamline administrative processes, resulting in improved efficiency. Developed strong relationships with candidates to create a seamless and positive hiring experience. Conducted interviews and pre-screened resumes for technical roles, providing feedback and recommendations. Ensured smooth onboarding of new hires and facilitated training programs. Little Ninjas, Bengaluru, IndiaOffice Administrator May 2014 March 2018 Managed daily office operations including scheduling, correspondence, and supply inventory. Provided executive support by handling calendar management, travel arrangements, and meeting coordination. Maintained accurate records and handled data entry, ensuring compliance with company policies. Coordinated internal and external communications, acting as the main point of contact for clients and vendors. Assisted with financial tasks such as invoicing, expense reporting, and budgeting. Organized company events and meetings, including logistics and preparation of materials. Delivered exceptional customer service by managing front desk operations and resolving inquiries. Supported team projects with resource organization and progress tracking. Ensured office compliance with health, safety, and confidentiality standards. Kingfisher Airlines, Bengaluru, IndiaAirline Customer Representative June 2010 May 2014 Assist passengers with check-in and boarding processes, ensuring a smooth travel experience. Handle ticketing and reservations, including changes, cancellations, and refunds. Provide information on flight schedules, baggage policies, and travel regulations. Address and resolve passenger issues and complaints, offering solutions to enhance customer satisfaction. Coordinate with other airline departments to manage flight delays, cancellations, and disruptions. Handle special requests such as assistance for disabled passengers or unaccompanied minors. Ensure compliance with airline policies and safety regulations during all interactions. Process payments and manage cash handling for ticket sales and additional services. Maintain accurate records of passenger interactions and transactions for reporting and follow-up. |
