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Click here or scroll down to respond to this candidate13007 SW 142nd Street, Miami, Florida 33186 PHONE NUMBER AVAILABLE EMAIL AVAILABLECandidate's Name
OBJECTIVETo secure a challenging position in your company with opportunities for advancement and personal growth.WORK EXPERIENCECollection Specialist Miami, FloridaApril 2013-Present CBT CollegeResponsible for contacting all past due accounts in a daily basis.Bringing student loans up to date.Collection Agent Fedex Latin-American and Caribbean Miami, Florida December 2012-January 2013 (Temporary Position)Business to Business CollectionCustomer Service and Collection Agent1989March 2012 Palace Resorts, Tradco Company Miami, FloridaResponsible for bringing all customers accounts up to date.Effective in locating and notifying customers of delinquent accounts via mail and phone.Manage relationships and negotiate with debtors to expedite the recovery process.Consistently maintaining an 80% recovery rate.Transferring accounts to collection agencies when requirements have not been met.Handling a high volume of in-bound calls on a queue structure phone system.Structuring a well-organized call back strategy to boost productivity and finalize agreements.EDUCATION AND AFFILIATIONSMiami Dade College,Accounting Associate Degree Miami, FloridaCoral Gables Senior High Miami, FloridaRELATED SKILLSFully bilingual in Spanish; written and verbal communication skills.Enthusiastic, sharp, well-organized and reliable with a professional manner and willingness to accept responsibilityBroadly experienced in financial services and customer care.Personable and excellent troubleshooting skillsProficient in the use of collection and database systems and Microsoft programs. |
