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Click here or scroll down to respond to this candidateCandidate's Name
Meticulous ProfessionalMiddle Island, NY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEHonesty, efficiency, and integrity to foster the goals of my employer and bring my talents to an employer. Loyalty to established protocols or systems are key to the success of my path as in my professional and personal life.Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceAccount Coordinator 1BOSS Facility Services - Hauppauge, NYFebruary 2023 to July 2023 Middle of the chain professional coordinating repair requests from a store location to a client for HVAC, supply and general maintenance repair. Initial negotiation for costs and time with a client for services. Scheduling and dispatching 3rd party contractors to the store location. Offered consistent communication with contractors by interdicting and remedying any issues related to costs, time and/or supply issues for approval or disapproval by the client. Substantial usage of Microsoft Teams and Outlook. IRS Contact Representative (Remote)US Dept. of Treasury - Holtsville, NYJanuary 2022 to November 2022 Uses sophisticated interviewing techniques, the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them. Elicits sensitive, personal and financial information, e.g., innocent spouse determinations, bankruptcies, or draws out information the individual may attempt to withhold, e.g., additional sources of income, overpayments, to ensure compliance with reporting and disclosure requirements. Makes determinations and uses sound judgment concerning controversial matters in reporting as appropriate the degree to which the individual understood their responsibilities and whether errors in their records reflected honest mistakes or fraudulent intent. Develops, analyzes and evaluates information involving the research of records and the nature of each inquiry including the way it was presented in order to inform and advise, answer inquiries, or resolve problems related to the unique circumstances of each individual or fulfill regulatory requirements. Explains what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes in cases involving: varied sources of income, including self-employment, itemized personal and business expense deductions, or carryover/carry back of capital losses and investment credit from prior years, or comparable issues requiring reference to the tax code and precedent.Customer Service Representative/Call CenterZebra Technologies/Kelly Services - RemoteOctober 2021 to November 2021 Receive incoming calls from various business' for defective proprietary electronic scanners and modules in store. Walk through instructions provided to the store for both troubleshooting and service setups for inventory control and monitoring. Real time diagnostic implementation of new updates into a stores system's either within the proprietary system or existing software. Avg 30-40 calls per day with full accounting of time and materials provided to the store location throughout the U.S.Technical Operator SpecialistPall Corporation - Hauppauge, NYApril 2021 to September 2021 Constructing and building covid filtration for US aerospace and Medical Applications Increased production 100% due to global demands for such devices Maintaining high sterile environments within building for Covid-19 compliance through personal hygiene but also equipment compliance. Maintained high level gvt compliance through training and retraining Oversaw 12 operators membrane production and maintained their covid compliance Shipping and Receiving ClerkCurtiss-Wright - Farmingdale, NYJuly 2020 to December 2020 Shipping and Receiving material for US naval operations including electric boat and surface ship needs Order quality and control for all shipments according to gvt specifications. Accurate count and quality of all outgoing and incoming gvt equipment. Marketing ManagerPrestige Promotions - Deer Park, NYJune 2018 to February 2019 Developed sales strategies to market warm leads for customer residential services. Maintained constant customer contact through the installation and ordering process. Retained and outperformed the office with 55 successful order completion rate within 3 months. Earned a leadership position based on successful customer satisfaction and completion rates. Installation Repair TechnicianVerizon - Nesconset, NYJanuary 2007 to January 2008 Installation and repair of customer telephonic and internet devices to Verizon mainframe. Maintaining safety protocols within both company and OSHA standards. Ability to work autonomously completing 4-5 jobs per day. Telephone pole training both climbing and securing safety belts appropriately General ManagerVitamin World - Smithtown, NYOctober 2006 to January 2007 Prepared program operating budgets, budget reports and other financial performance reports. Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings Assisted with the creation of the marketing strategy and advertising initiatives that were used to promote the facility to the public. Developed metrics and measured success in order to further penetrate the marketplace. Analyzed key aspects of the business to evaluate the factors driving results and summarized results into presentations. Analyzed contract performance for bids, budgets and forecasts. Exceeded sales goals by at least 110 % for 2 quarters in a row. Team LeaderLowe's Home Improvement - Medford, NYMarch 2005 to October 2006 Defused volatile customer situations calmly and courteously. Addressed and resolved customer product complaints empathetically and professionally. Coached team members in customer service techniques, initiating great feedback and encouragement to reach their displayed highest sales potential. Instituted interactive and constructive assessments regarding quality assurance on customer interactions. Formulated open and professional relationships with team members helping resolve issues and conflicts promptly. Resolved service, pricing and technical problems for customers by instituting an innovative human, business, human philosophy. Advanced all process controls and metrics for daily management of the department. Improved service capacity efficiently and quickly resulting in highest sales in the New York region. Implemented working processes that delivered improvements to this day. Ramp Agent/Baggage HandlerContinental Express Inc - Ronkonkoma, NYFebruary 2003 to July 2004 Baggage handling Flight ramp management Usage of tug puller Communicated with Airline crew for weight and balance reports. EducationAssociate of Science in Aviation in ACCOUNTING, AVIATION, AVIATION Dowling College - Oakdale, NY2005Skills Microsoft Office, Google Docs, Apache OpenOffice, LibreOffice, Email (10+ years) JavaScript Climbing Typing Customer service Telemarketing Help desk Account management Sales Windows Software troubleshooting IVR Conflict management Pricing InterviewingLanguages English - Fluent Spanish - IntermediateCertifications and LicensesForklift CertificationDriver's LicenseFebruary 2022 to PresentCPR CertificationJanuary 2022 to January 20253 Year recertification. :)First Aid CertificationJanuary 2022 to January 2025Recertification requests from employer or situational needs. |
