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EMAIL AVAILABLE PHONE NUMBER AVAILABLE LINKEDIN LINK AVAILABLEFlorida International University Master of Science Information Systems (MSIS) Florida International University Bachelor of Business Administration (BBA) Miami Dade College Associate of Art (AA) Business Administration CERTIFICATIONS Florida International University Lean Six Sigma Yellow Belt Certification October Street Address
Florida International University International Business Certificate in Import/Export and Supply Chain Management December 2019 PROFESSIONAL EXPERIENCEFlorida International University Applications Business Analyst October 2021 Present Pioneered transformative initiatives and advancements within the Financials System, revolutionizing modules such as Purchasing, Security, General Ledger and Reporting, Smart Billing, Smart Journals, and Student Travel. Innovatively documented and assisted refining business processes, brainstorming troubleshooting techniques, and utilize to elevate operational efficiency and cultivate a culture of continuous improvement. Orchestrated seamless execution of integrated solutions/products across multiple agile teams, ushering in a new era of streamlined processes from conceptualization to implementation. Spearheaded collaborative efforts with departments and senior management to co-create a visionary roadmap when an issue is reported and overseeing the dynamic development and launch of new business processes within the university. Assumed a strategic leadership role, presenting insightful analyses to senior management, driving informed decision-making, and fostering team growth. Proactively contributed visionary insights and recommendations regarding functional processes in Financial Systems or system issue, and prioritize the alignment with emerging trends and evolving business needs. Bridge between end-users and the technical team, translating business requirements for system enhancements with a relentless focus on new innovation or processes. Transformed raw data into actionable insights, driving tangible results for end customers in the Procurement module Financial Systems Leveraged data analytics to monitor and optimize the purchase order rollover process, ensuring fiscal responsibility and efficient budget management. Engage working with the technical team to strategically manage user production access control to during the year-end roll-over process for procurement and internal billing. Detected and addressed technical challenges across diverse business systems, promoting optimal solutions and fostering a culture of innovation. Mentored and supported Junior Business Analysts, emphasizing the identification of opportunities that maximize business value and proactively address potential risks or favorable actions to take when working across university departments issues. Masterfully balanced priorities, risks, value propositions, and learning opportunities, displaying adept project management skills and strategic foresight. Proactively resolved issues related to sourcing requisitions and purchase orders, providing innovative solutions and strategic direction to the procurement department senior management. Stayed ahead of industry trends and emerging technologies, offering innovative guidance to business/product managers, thereby positioning the university at the forefront of technological advancements.Florida International University Associate Business Analyst April 2019 October 2021 Spearheaded the review and approval of security measures based on established guidelines, ensuring the robust protection of sensitive data and systems. Orchestrated meticulous management of PeopleSoft Financials Security, meticulously reviewing, and granting access requests, aligning closely with top management and the technical team to implement dynamic security analyses. Elevated security standards by consistently updating user roles and permission lists, actively collaborating with technical experts and top management to monitor and maintain the integrity of security protocols. Maintained comprehensive documentation of PeopleSoft Financials security processes, ensuring accuracy and relevance for departmental use. Played a pivotal role in a project focused on enhancing the Access-Request System (PeopleSoft Financials), particularly in segregating Requestor and Receiver roles, highlighting a commitment to innovation. Collaborated seamlessly with department managers to analyze and update user access, employing a forward-thinking approach to determine access levels through detailed examination of pages and menus in user roles. Successfully resolved automation job process issues in PeopleSoft Financials Accounts Payables module, identifying and addressing vouchers stuck in the payables batch process. Led testing initiatives for new functionalities and changes in PeopleSoft Financials, including Supplier Onboarding and Supplier Change Request, demonstrating an initiative-taking approach to system enhancement. Efficiently managed and tested functionalities, adhering to requirements for the new Student Information Form for Travel & Expense Reimbursement Form within an impressive three-month period. Initiated process improvements by streamlining compliance with 1099 new laws in PeopleSoft Financials for Supplier Onboarding, displaying adaptability and an initiative-taking stance toward evolving regulatory landscapes. Expertly troubleshooted system errors reported by users, analyzing root causes, and consistently followed business requirements to resolve cases in Salesforce, demonstrating an innovative problem-solving approach. Served as a vital liaison between end-users and the technical team, translating business requirements for system enhancements with unwavering dedication. Supervised system checks, resolving cases promptly to achieve a high-speed resolution of issues, highlighting dedication to operational excellence. Florida International University Student Assistant Administrator July 2015 October 2018 Proactively facilitated University personnel in navigating PeopleSoft Financials transactions, including but not limited to Travel Authorizations, Expense reports, Requisitions, Accounts Payable, Smart Billing, Queries, and Reports, demonstrating a commitment to user-centric solutions. Implemented a structured tracking system for employee training, ensuring compliance with departmental requirements and granting access to specific modules in the PeopleSoft Financials system. Executed comprehensive testing of scenarios/stories in the Help Desk FAQ's purchasing module, resulting in an 80% reduction in user waiting time for solutions, displaying efficiency and dedication to user satisfaction. Played a pivotal role in the onboarding process by training new student assistants in PeopleSoft Financials fundamentals, empowering them to effectively address system issues and educate users on the functionalities of the system. Innovatively created documentation, delivering a General Ledger and Reporting manual for incoming employees, ensuring a smooth and informed transition into their roles, demonstrating a commitment to knowledge transfer. Focused on continuous improvement, contributed to the development of user-friendly Help Desk FAQ's purchasing module, reducing user waiting time for solutions by 80%, highlighting a proactive and user-centric approach. SKILLS Proficient in Microsoft Office Suite, with advanced skills in Excel, Word, Visio, Project, and SQL Server, leveraging these tools for data analysis, documentation, and project management. Retail experience wotked for Macys and other departments for 3 years Expertise in process modeling using IBM Holosofx, contributing to streamlined and efficient workflows, and utilizing Tableau Prep Builder and Desktop 2021.1, as well as Rapid Miner, for comprehensive reporting and data analytics. Adept in Agile-Scrum methodologies, ensuring projects are executed with flexibility, collaboration, and a focus on delivering high-value outcomes within specified timelines. Exceptional organizational abilities, managing multiple tasks with precision and diligence, ensuring projects are delivered on time and within scope. Effective communication skills, both written and verbal, facilitating clear and concise articulation of project goals, progress, and challenges to diverse stakeholders, including senior management. Purposeful mindset, consistently achieving project milestones and exceeding expectations, with a focus on delivering measurable business value. |