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Title Customer Service Support
Target Location US-IL-Libertyville
Email Available with paid plan
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Candidate's Name
Waukegan, IL  EMAIL AVAILABLEEXPERIENCEUp North Pub Waukegan, ILAssistant Bar Manager  Bar Tender August 2019 to PresentResponsible for maintaining stock levels through commonly accepted industry ordering and receiving practices.Serves as training manager for new hires.Manages bar revenues and ensures daily cash close-out of registers.Provides superior customer service in a highly trafficked, fast paced environment.Within budgetary constraints responsible for planning large groups and special events.VP Logistics Waukegan, ILCarrier Sales Representative August 2018 to May 2019Used enterprise resource and planning software, TMS, daily to track shipments and produce high value internal reports to senior management staff.Acted as a first level customer support agent responsible for resolving moderate in-transit issues and expedition of second level support issues to subject matter experts.Maintained customer support tickets from cradle to grave to ensure escalation and ticket closure is completed in accordance with organizational standard operating procedures.Demonstrated the ability to multi-task utilizing several lanes of communication with multiple parties in the chain of support ticket resolution.Abbvie Abbott Park, ILProduction Technician I March 2018 to August 2018Effectively setup and monitoring production lines adhering to CGMP guidelines and procedures.Identified and trouble-shoot line performance in a fast-paced ad-hoc environment.Responsible for planning and managing stock levels of line replaceable parts and tooling.Generated work orders for line repairs and improvements.Exhibited excellent documentation skills with line technician groups over all shifts.Vantage Specialty Chemicals Gurnee, ILChemical Operator May 2015 to March 2018Reading process instructions to make safe and quality products that pass all customer specification tests.Responsible for training temporary workers. Get them up to speed on company GMPs.CV Trucking Gurnee, ILCDL Truck Driver June 2014 to February 2015Drove six wheeled dump trucks for construction companies around the Chicagoland area.In a safety-first environment ensured appropriate truck weight and balance standards while keeping a stellar road safety record.The Shipping Point Gurnee, ILGeneral Associate June 2011 to June 2014Maintained various store associate responsibilities including cashiering, delivering, unloading and customer service.Abbott Laboratories Abbott Park, ILVarious Manufacturing Positions 2001 to 2011Held a variety of positions in the pharmaceutical manufacturing process.EDUCATIONCollege of Lake County Grayslake, ILAssociate Degree of Applied Science, Supply Chain ManagementCollege of Lake County Grayslake, ILIntroduction to Supply Chain Management CertificationAdvanced Supply Chain Management CertificationSCPro Level 1 CertificationSKILLSProficient in Microsoft Windows, Word, and Excel.Detail Orientated.Multitasking.Customer Service.Inventory Ordering.Training.Scheduling.Problem Solving.Experience in ERP and MRP systems.

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