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Click here or scroll down to respond to this candidateCandidate's Name
Wentzville, MO Street Address -3258Cell: PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXECUTIVE SUMMARYI am a retired Postal Supervisor/Manager looking for a Part Time/Full Time Position as a Clerk/RegistrarEMPLOYMENT HISTORYCustomer Relations SpecialistCompass Health NetworkNovember 2018 February 28, 2022Check patients in & re-schedule appointments, collect co-pays where applicable. Verify demographics, insurance. Assure waiting area is clean. COVID screening. Update annual paperwork such as consent, hipaa form. Sort faxes to appropriate party.Supervisor, Customer ServiceUnited States Postal ServiceDecember 2012June 2017Management of morning and afternoon clerks and carriers in delivery and sorting of mail; scheduling all employees; employee expectations; reduction of premium hours while increasing efficiency; investigation and resolution of customer complaints; street supervision; timekeeping; meeting with union and resolving labor issues;Manager, Computerized Forwarding SystemUnited States Postal ServiceMay 2007December 2012Managed 8 supervisors and 88+ clerks in proper forwarding of mail to customers new address utilizing proper endorsement codes. Managed a $million+ budget, usually coming in under by 2%-6% yearly; Visit Post Offices for compliance with CFS (Computerized Forwarding System) and PARS (Postal Automated Redirection System) in reduction of No Record MailObserved supervisors and clerks in compliance with safety rules and attendanceAwarded employees with monetary awards based upon performance, attendance and safetyWorked with Consumer Affairs to assist with forwarding problems from customer complaintsSaint Louis CFS was within the top 10 sites in performance out of 221Successfully consolidated Saint Louis CFS site into Indianapolis, INSupervisor, Computerized Forwarding SystemUnited States Postal ServiceSeptember 1986May 2007Supervised 88+ clerks in the proper forwarding of mail to customers new address utilizing proper endorsement codes.Observed clerks in compliance with safety rules and attendanceSubmitted employees for monetary awards based upon performance, attendance and safetySaint Louis CFS was within the top 10 sites in performance out of 221Automated Mark-Up ClerkUnited States Postal ServiceMarch 1981September 1986Key mail and forward to customers new address utilizing the seven character extract code with any endorsements. Endorsements indicate special instructions to forward mail; return mail to sender such as voter registration cards.Manually label mail keyed to forward to new address; Prep and sort mail to be keyedAdmitting ClerkCompton Hill Medical CenterJanuary 1979March 1981Prepare pre-admissions; register patients for admission and outpatient surgeries; Contact physicians for admission; pull patient records; prepare daily and monthly statistical reports and daily closeout reportContact insurance companies to verify insurance and authorize benefitsSchedule follow-Up appointmentsEDUCATIONSt. Louis Community CollegeCertificate from AMA ProgramMarch 1999November 1999Professional Business SchoolSeptember 1977February 1978Secretarial ProgramFort Zumwalt High SchoolSeptember 1973June 1977High school GraduateSKILLS10 key by touch; typing 35-40wpm; experience with Nextgen; photocopy; fax; some EMR experienceACHIEVEMENTSPerformance Award-September 2007Performance Award-May 2007Performance Award-September 2006Performance Award-September 2005Certificate of Appreciation-October 2004-85% reduction in OSHA IIMerit Performance-Far Exceeds November-2003-Jean KlausCertificate of Appreciation-October 2003-Exceptional PerformanceCertificate of Appreciation-October 2002-Exceptional Performance |
