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Click here or scroll down to respond to this candidateCandidate's Name
WOODBRIDGE, VA Street Address PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEPROFESSIONAL SUMARYDedicated Customer Service Professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I have 3 years experience in data entry, Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhance experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.SKILLSCustomer Account ManagementCalm and Professional Under PressureData Entry and MaintenanceNeeds AssessmentInformation InputtingEstablishing and Maintaining Customer Relationships.WORK HISTORY 03/2021 to CURRENTCUSRTOMER SERVICE REPRESENTATIVE/NURSING ASSSISTANTHome Care Assistance-HCA/Fairfax, VAProviding primary customer support to internal and external customers.Maintained customer satisfaction with forward thinking strategies focused on addressing customers needs and resolving concerns.Offered advice and assistance to customers, paying attention to special needs and wants.Evaluated account and service histories to identify trends, using data to mitigate future issues.OFFICE CLERK 07/2019 - 04/2021Minerva ServicesInteracted with customers by phone, email or in-person to provide information.Provided clerical support to company employees by coping, Faxing and filling documents.Provided quality clerical support through data entry document management email correspondence and overseeing operation of office equipment.Maintains database by entering new and updated customer and account information.Prepares source data for computer entry by compiling and sorting information.Establishes entry priorities.ADMINISTRATIVE ASSISTANT 05/2011 - 08/2012Adomfeh Healthcare, PLLC/New York, AlbanyExecuted record filing system to improve document organization and managementManaged access databases converting complex data into easy-to interpret data.Scheduling and confirming appointments.Obtaining and updating patients personal and health informationCreating and maintain electronic health records.Performing entry-level bookkeeping and accounting procedures.EDUCATIONKonongo Odumasi High School-Ghana (1994-1997)Zenith University College-Ghana (2008-2010)EXPERIENCE IN COMPUTER SKILLSMicrosoft WordExcelSpreadsheet |
