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Click here or scroll down to respond to this candidate4108 E 74th StKansas City MO Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECandidate's Name
Personal StatementI am a committed, outgoing, friendly person. I enjoy working in group settings, but I am also able to prioritize, multi-task and accomplish a task on an individual basis, I have several years of customer service experience in federally regulated industries. I am a quick learner with a vast amount of experience to offer. I am seeking to join a company where I can excel in providing excellent customer service, to both the internal and external customer base.ExperienceMay 2018 - May 2024 Internal Revenue Services (IRS) Kansas City, MOGeneral ClerkReview documents for specific requirements necessary for processing. Process current year and/or prior year individual and business returns and tax related information. Perform a variety of administrative tasks, such as providing correspondence letters to taxpayers if additional information is required for the request. Researching each request to ensure proper and timely processing of the taxpayer's request. Maintaining, updating and my personnel records, timekeeping; and performing other support activities.July 2017 - December 2017 ALERE E-Screen Inc. Kansas City, MOData Entry ClerkTransferring data from paper formats into computer files, Creating spreadsheets with large numbers of figuresOperating office equipment including computers, fax machines, printers and photocopiers.February 2016 July 2017 StaffMark Employment Services Kansas City, MOWarehouse Associate/General Labor EmployeeComplete requested assignments as neededNovember 2015 February 2016 DoubleTree by Hilton Overland Park, KSFloor AttendantAssisting housekeeping, laundry, front desk and other areas of the hotel accommodate guest by assisting in laundry, approving necessary supplies to Room Attendants, addressing guest questions concerns, and/or complaintsMay 2015 - November 2015 OptumRx/UHC Overland Park, KSCustomer Service RepresentativeProcessing incoming customer calls regarding mail order pharmacy prescriptions, assisting with pharmacy benefit coverage for medical plans, updating customer info, and processing payments as needed.July 2014 - December 2014 MED4HOME Kansas City, MOMedial Clerk/Data EntryProcessing government and private insurance payments for durable medical equipment provided. Posting payments to the proper patient account for each insurance provider. Entering deposit and payment information into the correct spreadsheet, confirming deposit and payment information balance per bank report received. Processing daily mail received from insurance providers.2011 2013 Glacier Management Kansas City, MOLending/Customer ServiceAssisting potential customers with application process and approval for online payday loans by verifying applications information and employment, answering inbound calls regarding payment due dates and amounts, updating account information, and making special arrangements regarding payment if necessary documentation provided.2009 - 2011 Apria Healthcare Overland Park, KSCustomer Quality SpecialistProviding quality customer service by verifying insurance benefitinformation, confirming the information received with the customer, answering questions regarding equipment and coverage, collecting co-insurance payments, and obtaining the documents necessary for insurance billing.2006 - 2009 T-Mobile Lenexa, KSCustomer Service RepresentativeAssisting customers with equipment purchases, device troubleshooting, processing payments and payment arrangements, answering billing questions, assisting customers with rate plan and feature selections, all while promoting company products and providing stellar customer service.2002 - 2006 Aquila Inc Kansas City, MOCustomer Service RepresentativeAssisting customers with reporting electric and gas emergencies, schedule service starts and stop dates, processing payments and payment arrangements, scheduling appliance repairs, and keeping the customer informed of any service changes or new services available.Education1991 - 1995 Center High School Kansas City, MODiploma |
