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PHONE NUMBER AVAILABLE EMAIL AVAILABLEhttp://LINKEDIN LINK AVAILABLEINFORMATION TECHNOLOGY SPECIALIST / ANALYSTTalented Information Technology professional with 11+ years of experience working in client/server and mainframe environments. Looking to utilize project and program management experience, and overall information technology skills as an Information Technology Specialist / Programmer Analyst. Able to quickly learn new programming languages and drive projects to quick and successful conclusions. Independent, adaptable, trustworthy, diligent, analytic and self-motivated.Relevant SkillsProblem Diagnosis/Resolution Service Oriented Installation/ImplementationProject Management Time Management Teamwork Concepts/PracticeApplication Server Database Maintenance Enterprise Software SupportTechnical Expertise/Computer SkillsProgramming Languages: Oracle SQL, PL/SQL, Cobol, JCL, HTML, DB2, Easytrieve, CICSOperating Systems: Microsoft Windows (2000 Workstation, 2000 Server, XP Professional, Server 2003,Vista, 8/8.1/10/11)RDBMS: Oracle 8i/9i (Oracle SQL Plus, TOAD)Software: Microsoft Office Suite (Word, PowerPoint, Access, Excel), Microsoft Visio, Google Chrome, Crystal ReportsEmployment backgroundVirtual School Technical Assistant Kansas City, MO March 2020 June 2022Provide daily assistance to children participating in virtual school lessons, performed local PC administrative tasks, such as ensuring proper operation (including Internet connectivity) of PCs (Windows 10/11, Google Chrome) as well as various online school-related apps.Caretaker Kansas City, MO May 2009-presentTended to various family-related issues, including care of ill parent and small children.6K Systems, Inc. - Reston, VA September 2008 - May 20096K Systems, Inc. has been a vital component in Information Technology and Management Consulting. Headquartered in Virginia, 6K has strategically structured and maintained its position as a leader in Information Technology and Management Consulting.Contractor, IT ConsultantWork completed in Kansas City, MO.Provided tier 1 support for the Federal Aviation Administration Workplace Inspection Tool (FAA WIT) web-based application in a help desk capacity.Responded to multiple support calls and emails from users throughout the U.S. (up to 100 per month); set-up user accounts, maintained facility listings, and assisted with online training sessions for facility managers and other management. Also escalated issues to engineers when needed.Assisted with creation of user e-mail address database using Microsoft Access to alert WIT users of future system upgrades, outages, etc.Partnered with developers (engineers) to create new help desk module/application for future iterations of the WIT software.City of Kansas City, MO - Kansas City, MO November 1997 - September 2008IT Senior AnalystProvided on-site/off-site technical assistance to City of Kansas City employees and citizens in legacy mainframe, Internet, and client/server environments.Installed, supported and upgraded multiple in-house developed and third-party enterprise applications and Oracle databases.Communicated with software vendors to resolve escalated software issues.Performed basic database maintenance of Oracle databases using development tools (Oracle Discoverer, TOAD, SQL Plus), maintained and revised system reports utilizing Oracle Report Builder 6i.Executed basic and intermediate level queries to update, insert, and extract data from databases using Oracle SQL.Directly responsible for ETL processing of payment batch files obtained daily from cashiering system and bank lockbox to be uploaded to system database in support of annual City real estate/special assessment tax collections generating over $20 million in revenue.Responsible for updating and resolving support tickets; documented related processes in resolution of tickets.Performed monthly database updates of approximately 180,000 land ownership data records received from County Assessors Offices which were important to efficient system operation using Microsoft Access and Oracle SQL; maintained update logs in Microsoft Excel.Through diligent work and dedication was promoted from Programmer Trainee to Programmer to Programmer Analyst.Continuously maintained legacy mainframe applications written in COBOL in an IBM MVS / TSO environment, including schedule review application for the Kansas City Fire Department, written in COBOL on legacy mainframe system (CICS).EducationMasters, Management Information SystemsFriends University, Mission/Overland Park, KSBachelor of Science, Business & Computer Information SystemsSouthwestern College, Winfield, KSAssociate, Computer ScienceMetropolitan Community College, Penn Valley {Penn Valley Community College), Kansas City, MO |
