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Candidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Pikesville, MDSUMMARYSeasoned professional with 31 years of experience in corrections and safety, seeking a Customer Service Agent role. Expert in conflict resolution, safety enforcement, and team leadership. Proficient in maintaining detailed records and upholding high standards of professionalism.WORK EXPERIENCEDepartment of Public Safety and Correctional Services Baltimore, MD Correctional Officer Major Feb 1998 - May 2024 Managed high-risk situations to ensure the safety of individuals, demonstrating professionalism and composure. Conducted cell searches to identify and confiscate contraband, maintaining strict enforcement of institutional policies. Monitored inmate behavior vigilantly, intervening swiftly during conflicts to uphold safety and reduce incidents. Correctional Officer Captain Jun 2012 - Dec 2016 Conducted performance evaluations for officers, offering feedback to foster professional growth and development. Reduced inmate altercations by implementing effective communication and conflict resolution techniques. Managed coordination with local law enforcement for incident handling, ensuring smooth operations and protocol compliance during inmate transfers.Correctional Lieutenant May 2007 - Jun 2012 Reviewed and validated the accuracy of incident reports from subordinates, ensuring comprehensive documentation for upper management review. Exemplified professionalism and upheld facility safety by embodying integrity and commitment in a leadership capacity. Managed conflict resolution and de-escalated high-tension situations, maintaining facility order and coordinating emergency response protocols effectively.Correctional Sergeant May 2005 - May 2007 Enforced facility rules and conducted inspections to ensure order and security, while supervising teams in searches for contraband and overseeing the management of inmate activities. Led and mentored a staff of over thirty, fostering a professional work environment and effectively resolving inmate disputes with respect and professionalism.Correctional Officer Feb 1998 - May 2005 Managed high-risk situations with professionalism, ensuring safety and order by deescalating potential conflicts effectively. Conducted comprehensive cell searches, successfully identifying and confiscating contraband to maintain institutional security. Monitored inmate behavior vigilantly, intervening swiftly during conflicts to uphold safety standards and reduce disturbances.University of Maryland Medical System Baltimore, MD Billing Clerk Jan 1993 - Jan 1998 Executed billing operations and maintained comprehensive records, ensuring data accuracy by rectifying any discrepancies encountered. Enhanced financial precision by meticulously auditing invoices and reconciling variances, effectively managing a substantial invoice workload with a keen focus on detail. EDUCATIONHoward Community CollegeNursing, NursingColumbia, MDMay 2020SKILLSSafety Mentorship  Staff Management  Decision-Making  Written Communication  Conflict Resolution  Task Prioritization  Time Management  Active Listening  Attention to Detail  Relationship Building  Problem-Solving Abilities  Reliability