Candidate Information Title Reservation Specialist Customer Service Target Location US-FL-Winter Haven Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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PROFESSIONAL SUMMARYResults-oriented Reservation Specialist with strong organizationaland communication skills. Proven track record of efciently processing and managing customer reservations. Experienced in developing effective working relationships with other departments to coordinate special requests. Skilled in ensuring compliance with industry regulations and maintaining accurate records. Effective problem-solver with a customer-centric approach.Highly motivated individual with proven track record of successfully organizing and managing backroom operations. Skilled in inventory management, receiving, stocking, and unloading. Strong interpersonal and communication skills, with the ability to build positive relationships with customers and team members. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. EXPERIENCEReservation SpecialistApril 2024 - Present Hilton Grand Vacations, Orlando, FL Processed and managed customer reservations in a timely manner, using strong organizational and communication skills.Monitored inventory levels of available rooms in order to determine need for additional bookings or adjustments as necessary.Developed effective working relationships with other departments to coordinate special requests from guests.Handled incoming calls related to reservations in a courteous manner, following established protocols.Ensured compliance with industry regulations concerning data security and privacy.Maintained accurate records of guest bookings, cancellations, and changes utilizing computerized systems.Identied cost-effective solutions to resolve customer complaints promptly and professionally.Managed bookings for a high number of reservations per day, ensuring accuracy and efciency.Answered phones to assist customers in making, altering, or canceling reservations.CONTACTPHONE NUMBER AVAILABLEEMAIL AVAILABLEPoinciana, FL 34759SKILLS Decision Making Telephone Etiquette Stress Management Attention to Detail Active Listening Critical Thinking Customer Service Sales Techniques Problem Solving Organizational Skills Computer literate Sales background Team Development Reservation Management Team Leadership Flexible ScheduleMAYA GARCIACashier Team LeadJune 2022 - January 2023 Dunkin Donuts, Orlando, FL Backroom Stocker and SalesOctober 2021 - June 2022 Victoria Secret PINK, Orlando, FL Used computer to access information on schedules, rates and routes to answer customer inquiries. Assisted clients in planning and coordinating reservation needs. Processed credit card payments and completed accurate nancial transactions.Determined whether space was available on travel dates requested by customers, assigning requested spaces when available.Developed strong customer service skills, with experience in resolving customer complaints efciently and professionally. Balanced cash drawer and performed daily audit procedures. Performed daily maintenance tasks such as counting the cash drawer, balancing receipts, and restocking supplies.Maintained cleanliness of checkout area by sweeping oors, wiping down counters, emptying trash receptacles.Trained new cashiers on operational procedures, policies, and standards.Answered store phone and wrote down customer requests for deliveries, large orders, or reservations.Resolved customer issues promptly by communicating effectively with customers to identify needs and solutions.Read and followed cash register totals and veried against cash in till.Provided support for other departments as needed, including stocking shelves and cleaning merchandise areas.Assisted management in setting sales goals for the team members and monitored progress towards those goals.Supervised shift operations by monitoring employee performance, providing feedback when necessary, and enforcing safety regulations.Memorized food and drink recipes to prepare orders with speed and accuracy.Received and processed store merchandise accurately according to company policy.Collaborated with team members to complete tasks in an efcient manner within set deadlines.Managed inventory levels by stocking shelves in a timely manner while taking into account expiration dates.Ensured that products were placed correctly on shelves according to established guidelines and policies.Identied stock discrepancies through counting processes and communicated ndings to management team members.Developed excellent communication skills with customers, coworkers, and supervisors to ensure efcient workow processes.Crew Member Cashier and CookNovember 2019 - July 2020 McDonald's, Oviedo, FLMonitored stock levels closely and reordered items before they ran out of stock. Sorted and stocked products on shelves and in backroom. Maintained accurate log sheet to track daily moves and scanned inventory.Arranged attractive displays of merchandise based on current sales promotions.Assisted with sales goals by consistently executing merchandise ow routines.Stocked shelves, racks, and cases with new or transferred merchandise.Packed and unpacked items to be stocked on shelves in stockrooms, warehouses, and storage yards. Disposed of damaged or defective items. Cleaned display cases, shelves, and aisles.Examined and inspected stock items for wear and defects, reported any damage to supervisors.Used ID tags, stamps, and electronic marking tools to mark stock items. Packed customer purchases in bags or cartons.Took inventory of merchandise to identify items needing reordering or replenishment.Read orders to determine catalog numbers, colors, and quantities of merchandise.Assisted in unloading stock from delivery trucks and stocking shelves accordingly.Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.Greeted customers in a friendly and professional manner, ensuring customer satisfaction.Handled customer complaints in a professional and courteous manner.Demonstrated excellent communication skills when dealing with customer inquiries and complaints.Placed orders into POS systems and handled cash and credit transactions.Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns.Memorized food and drink recipes to prepare orders with speed and accuracy.Utilized problem-solving skills when resolving conicts among team members or customers.Prepared food items following established recipes and safety guidelines.Maintained knowledge of store menus to advertise promotions and limited-time offers. Cleaned and sanitized store restroom areas and stalls. Operated kitchen equipment safely according to standard operating procedures.Trained new employees regarding company policies and food preparation procedures.Cleared and bussed tables and mopped lobby oors during closing times.Organized and stored ingredients according to schematics and expiration dates.Recommended menu items according to customer preferences and dietary restrictions.Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment, and facilities sanitary.Communicated with customers regarding orders, comments, and complaints.EDUCATIONHigh School DiplomaMay 2021Lake Howell High School, Winter Park, FLREFERENCESReferences available upon request