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CUSTOMER SERVICE REPRESENTATIVESUMMARYHighly motivated and customer-focused professional with a proven track record 0 PHONE NUMBER AVAILABLEin remote customer service roles. Skilled in handling routine inquiries, providingexcellent communication and problem-solving, and delivering exceptionalservice. Adept at problem-solving and strong communication skills aimed atensuring customer satisfaction and driving company growth.Bj EMAIL AVAILABLE Rome Georgia 30165EDUCATIONWORK EXPERIENCEHigh School DiplomaSKILLSe Excellent communicationskills, written and verbal. Proficient InCRM/SAP/ZendeskSalesforce systems andMicrosoft Word. Excellent attention to detailand accuracy In data entryand record keeping.e Flexible to change andprocedures.TranscriptionError IdentificationLiveChat SupportAdministrative SupportAbility to thrive in a fast-paced environment Ability to multi-task andmanage time effectively. Organized and detailoriented.Phone EtiquetteEscalation HandlingProject managementTyping speed of 80 wpm.ACHIEVEMENTSCustomer Service CertificateCircle K Rome, GeorgiaLead Customer Service Agent 2020-Current Managed 80% of customer orders and inquiries throughvarious channels, including phone, email, and in-personcommunication, prioritizing high-quality service delivery. Delivered exceptional customer service by actively listening tocustomer needs and providing appropriate solutions. Demonstrated utmost professionalism in handling customerinformation while maintaining strict confidentiality. Proactively strived to resolve customer issues during theinitial interaction to enhance customer satisfaction.Remote/HybridDicks sporting goods 2017-2019Direct Support Professional Communicated with customers in a clear, concise, and courteousmanner, ensuring effective understanding and resolution. Responsible for handling routine customer service inquiries andproblems via telephone, digital or chat channels through effectivecommunication and problems solving skills. Resolved customer complaints and maintained a clean and organizedcheckout area. Achieved customer service goals and surpass customer expectations. Handled sensitive patient information in compliance with HIPAAregulations.Family Dollar Rome, GeorgiaCustomer Support Representative 2012-2016e Automated deposits, payments, and documentation reports,reducing production time by 75%e Assisted over 100+ customers per day in a fast-paced, back-to-back call environment, demonstrating energetic engagement.e Responded to customer inquiries about reward redemptions,customer information updates, card activations, payments, lostor stolen cards, statements, APR inquiries, and credit lineincrease/decrease requests. Utilized multiple systems to troubleshoot, respond to, anddocument customer inquiries.