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Click here or scroll down to respond to this candidateCandidate's Name
Stone Mountain, GA, 30087 Phone: 678-977-1408 Email: EMAIL AVAILABLE LinkedIn: https://tinyurl.com/56464fbn PROFESSIONAL SUMMARYDriven professional with proven experience in auditing, compliance, and problem-solving. Demonstrates expertise in managing and processing insurance claims, ensuring adherence to regulations, and reducing claim processing time. Recognized for exceptional communication skills and a proven track record of enhancing customer satisfaction and operational efficiency. A proven track record of leading compliance efforts by ensuring proper functionality and complete compliance with all national and international rules and regulations. Recognized for a vital role in identifying compliance risks and slivering mitigation techniques. EDUCATIONMaster of Legal Studies Regulatory Compliance May 2023 - Washington University in St. Louis Bachelor of Science in Mass Communications Public Relations May 2019 - University of West Georgia LICENSES/CERTIFICATIONSAdjuster - General Lines all - Florida, Primary Resident License, License Number: G108680 Adjuster Auto/Fire - Georgia, Registered, EXP: 02/28/2025 Adjuster - North Carolina, License Number: 21127989 Property/Casualty - Okahlama, License Number: 3003041936 Property/Casualty - South Carolina, License Number: 21127989 Adjuster - All Lines - Texas, License Number: 3160723 PROFESSIONAL EXPERIENCEAuto Injury Claims Associate Feb 2024 presentState Farm; Atlanta, GADrive resolution of complex auto injury claims by liaising with legal and medical experts, ensuring compliance with policy terms. Analyze claim data to identify trends and improve process efficiency, resulting in reduction of claim processing time. Coordinate with multiple departments to expedite claim settlements, enhancing customer satisfaction and reducing turnaround time. Assist in managing up to 30 property damage claims a day and, coordinating with vendors for timely repairs. Streamlining medical billing procedures, reducing errors and accelerating payment cycles for medical providers. Meticulously review legal documentation to ensure accurate determination of policy coverage, minimizing risk of disputes. Associate Leave & Claims Administrator Oct 2022 Oct 2023 The Larkin Company; Atlanta, GAEffectively communicated national and international HR policies and procedures, fostering a clear understanding among employees and promoting a compliant work environment. Streamlined FMLA, State, and Canadian processes, ensuring compliance for 200+ employees while maintaining accuracy in documentation and coding. Handled variety of disability claims including medical, parental, pregnancy, and military leaves. Leveraged Microsoft office applications (OneNote and Outlook) to ensure tasks and other important information were efficiently documented. Optimized data management by efficiently transcribing and entering information into Excel and payroll systems, improving overall workflow. Provided expert assistance to claimants, medical providers, and clients, resolving complex issues and enhancing customer satisfaction. Leveraged strong medical terminology knowledge to accurately interpret and process claims, minimizing errors and expediting resolutions. Relationship Banker Apr 2020 Oct 2022Bank of America; Tucker, GAInstituted efforts to confirm the 100% passing of audits by creating up-to-date digitized systems and optimized reporting for safety deposit box rental agreements. Adhered to financial guidelines by providing accurate documentation for all money movements, reporting, and loan approvals. Assisted clients with personal and business accounts. Assisted with training new employees in a supervisory position offering constructive feedback on completion of job tasks. Received the Bank of America Gold Global Recognition Award in 2022 for my efforts in ensuring the branch's success in consistently passing 100% FDIC inspections after 2 years of non-compliance. Received the Bank of America Bronze Global Recognition Award in 2022 for my work in various low-staff branches during COVID-19. Bolstered professional development through skillful mentoring of new staff, resulting in 2 team members advancing their careers and moving to positions of increased responsibility. Customer Service Associate (Temporary Contractor) Jul 2019Feb 2020 Kaiser Permanente/Aerotek; Duluth, GARequired to interact with diverse work units and relevant organizational departments effectively. Evaluated data to determine and implement the appropriate action to resolve the complaint and/or coordinate service recovery. Fielded 40-50 inbound calls from customers inquiring about alternative insurance options to generate sales opportunities. Retained strong knowledge of medical terminology to assist customers with their health insurance plan and benefits. Created region-specific training material that allowed for larger retention rates for the next class. Additional ExperienceStudent Assistant Jul 2016 May 2019University of West Georgia, Carrollton, GACreated award-winning community programs that assisted in prioritizing Carrollton youth safety. Managed critical admissions data, accurately calculating GPAs from student course scores. Facilitating developmental events between 8 residence halls with the various student leaders to provide a sense of community on campus. Managed residence hall association budgets with other housing leaders to assist the 1000+ of students on campus. Held office hours to assist in the mentoring of freshmen leaders in the 8 different residence halls. Ensured precision in report preparation using Microsoft Office suite. Submitted student course scores to calculate GPAs for the admissions process. Handled routing of interpersonal telephone calls, reviewing and prioritizing mail, and composing and typing correspondence for Director of Admissions Operations and various executive admissions officers. Prepared reports, presentations, and articles using Microsoft Office applications (Word, Adobe, PowerPoint). Received the UWG Leadership Legacy Award in 2019 based on my performance as a student leader on the campus of the University of West Georgia. This award was the first of its kind and was created in my honor. Received the UWG Excellence in Leadership in 2016 from the Residential Hall Association for my commitment and leadership in the freshmen halls. |
