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Click here or scroll down to respond to this candidateCandidate's Name
Philadelphia, PA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEIm an enthusiastic, optimistic professional individual who is seeking a new challenging career change after many years of being in Business Administration & Customer Account Management I am a team player, who strives to achieve the best in all areas, and I am always eager to learn new skills and advance my career.Willing to relocate: AnywhereAuthorized to work in the US for any employerWork Experience:Community Outreach & Home Health Aide (HHA)Philly Angels-Philadelphia, PAHome Health Aid- Provide fun time care to elderly and disabled patients- Schedule and coordinate doctors appointments, run errands, food shopping ect- Monitor and dispense medications- Prepare meals- companion/friendOctober 2023 to PresentMajor Account CoordinatorNBP-Philadelphia, PAFebruary 2021 to August 2023 Primary Contact for the companys Largest accounts, Providing detailed, attentive, and personalized customer service, tailoring to each territorys specific needs & preferences Utilized Zoho and Zendesk for service requests and parts orders; warranties Inspected each incoming door and window order w/ extreme attention to detail checking for and correcting customer/salesmen entry errors, sizing corrections, restrictions, style availability, color coordinates; alternative options,& verifying order was 100% error free before releasing to production Daily Backorder Reporting using Microsoft Excel, utilizing pivot tables, & v lookups ; applied macros when possible; produced weekly service reports; w/ territory specific reporting preferences Received 50-100+ emails/inquiries daily,researched info to provide an accurate & educated response within the guaranteed 24hr turnaround time; prioritized hot emails ex: cancels or holds on an order to ensure order doesnt get into production causing lost revenue Worked with our Purchasing, Logistics & Production Departments to coordinate order completion dates, special make etas, & truck schedules to ensure delivery by promise date Accounts Receivable Coordinator / Office Administrator Bodental, Inc-Feasterville, PAMarch 2013 to February 2021 Office Administrator 2017-2021 still with full A/R responsibilities - added responsibility within the office and business development processes, and decisions added to my priority list Generated, Processed, & Mailed out patient, provider, & customers invoices daily, electronically per request Processed, posted, & deposited all incoming payments daily; balanced sub general ledger to general ledger Worked with patients to develop practical service plans and manageable financial plans resulting in doubled the # of checks coming in from out of pocket paying customers weekly Collections on delinquent accounts to both patients, insurance companies, reconciled invoice disputes, provided explanation of charges & duplicate invoices if needed, corrected & resubmitted denied claims to Insurance companies; friendly reminder calls Maintained positive and professional working relationships with providers, patients, customers, & vendors increasing overall satisfaction Developed & executed strategic plans that brought the amount of money owed on delinquent accounts down approx 85%, successfully negotiated monetary settlements on non-collectibles Accounts payable duties; invoice/receipt verification, generated financial statements and reports, resolved invoice disputes, processed and submitted payment; developed and applied plans for cost effective options & suppliers Assisted with Bi-weekly Payroll processing; time sheets and all new hire packets, benefit enrollment& cancellations Answered all Incoming calls on multi-line system in a timely fashion; responded to all customer & provider inquiries by phone, fax, & email in a timely fashion (Microsoft Outlook) Accounts Receivable Coordinator & Patient Access Specialist C-PAP Center-Warminster, PAFebruary 2008 to March 2013 Customer Account Maintenance, handled all patient requests, disputes, inquiries, and concerns, utilizing my ability to prioritize and strategize to reach a solution to rnsure each patients 100% satisfaction Set up and handled all new accounts ; gathered and verified patient information including insurance verification and compliance Submitted claims to insurance companies for payment; collections; reviewed claims for accuracy, corrected and resubmitted denied claims Created, processed, and mailed out customer invoices; 1st party collections on delinquent accounts Verified Patient Insurance Eligibility every 3 months and obtained proper documentation for updated files Obtained and Renewed expired Prior Authorizations Accounts payable duties, researched pos, receipts and matched to invoices, issued vendor payments per terms; resolved any discrepancies Monitored 6 month maintenance equipment, ordered when needed and returned defective equipment accordingly Greeted and assisted all walk-in patients & customers, providing a personal, positive and informative experience each time Scheduled Appointments, Delivered and setup C-Pap Equipment, provided demonstrations with patients at their home on how to use equipment properly, fit patient for mask; recommended and provided alternative equipment if needed Brought up the amount of patients on 6-month Maintenance plans up by over 80% Front Desk AssociateInn Of The Dove-Bensalem, PAJune 2004 to February 2008 I also was employed part time/weekends/on call as needed/available for this employer from 2019-2022(based on my availability weekly and employers needs) Checked guests in; validated and processed payments, verified guest identification and ensured all required documents and release forms were properly reviewed and signed before issuing room key Regularly reviewed regular guest fules to be sure information was current Weekly time sheet processing for housekeeping and front desk staff; processed all time sheets and recorded information accurately; applied sick time, vacation, overtime as needed; submitted payroll and updated books weekly Handled all customer complaints/ inquiries in a professional and timely manner providing a resolution that ensured the guests satisfaction at all times Managed all online, phone, and walk in reservations Verified all incoming reservations through company website with follow up phone calls and Received 10/10 on customer satisfaction surveys throughout the entire 4 years I was employed Prepare and manage Housekeeping reports Keep gift shop organized and stocked Reception DutiesEducationDiplomaBensalem High School - Bensalem, PA2000 to 2004Skills Customer Service (10+ years) Front Desk (4 years) Quickbooks Multi-line Phone Systems (10+ years) Order Entry (10+ years) Microsoft Office (10+ years) Time Management (10+ years) Phone Etiquette (10+ years) Organizational Skills (10+ years) Caregiving Medical Scheduling Accounts Payable (5 years) 10 key calculator Microsoft Outlook (10+ years) Accounting (10+ years) Accounts Receivable (10+ years) Insurance Verification (8 years) Project scheduling (5 years) Microsoft Excel (10+ years) Payroll Bookkeeping (10+ years) Clerical Experience Production planning (2 years) Medical Billing Medical Records Production Management Research Pricing Administrative Experience (10+ years) Account Management Office Management (5 years) Negotiation Data Entry Purchasing General Ledger Accounting General Ledger Reconciliation Financial Planning Account Reconciliation Journal Entries Bank Reconciliation Financial Statement Preparation Financial Report Writing Google Docs (3 years) Tax Experience Medical Coding Zendesk Auditing Zoho Books (2 years) CRM software (10+ years) Payroll Research Financial planning Data analysis skills Order entry Human resources Windows Retail sales Typing Marketing Leadership Pricing Analysis skills Sales Customer service Purchasing QuickBooks General ledger reconciliation Financial statement preparation General ledger accounting Property management Accounts payable Financial accounting Accounts receivable Supervising experience Negotiation Account management Clerical experience Account reconciliation Front desk Office management Balance sheet reconciliation Financial auditing Project scheduling Medical records ICD-10 Tax experience Medical coding Microsoft Office Manufacturing Financial report writing GAAP Documentation review Hospitality Document management Communication skills B2B Inside sales Computer skills Data entry Sales support Bank reconciliation Profit & Loss Financial Analysis SAP Serving (8 years) Host/hostess experience Hospitality Bussing Restaurant experience Hospice care Fair Housing regulations BudgetingAssessmentsAdministrative assistant/receptionist Proficient February 2022Using basic scheduling and organizational skills in an office setting Full results: ProficientCustomer focus & orientation ProficientFebruary 2022Responding to customer situations with sensitivity Full results: ProficientCustomer service ProficientJuly 2020Identifying and resolving common customer issuesFull results: ProficientPrinciples of accounting ProficientDecember 2022Preparing financial records according to federal policies Full results: ProficientSpreadsheets with Microsoft Excel ProficientDecember 2022Knowledge of various Microsoft Excel features, functions, and formulas Full results: ProficientAttention to detail ProficientDecember 2022Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationI also worked part time weekends and some weeknights in home health care from 2016-2019 and from 2021-2022 . I worked with 3 amazing woman that amounst the 3 of them were diagnosed with rapidly progressive dementia', breast cancer, emphysema, copd, and brain cancer. In high school I volunteered for Wood River Village which was a nursing home in Bensalem, PA - it was my job to prepare and but into action an organized and enjoyable experience for our patients weekendactivities - 2002-2004 |
