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Bold ProfileDynamic Office Manager/Master Teacher from St Francis Early Learning Center, adept in office administration and employee training, enhancing workflow optimization by 30%. Excelled in maintaining confidentiality, providing top-notch customer service, and fostering teamwork. Skilled in organizational and communication abilities, driving exceptional staff and operational performance.PROFESSIONAL SUMMARYEmployee of the quarter August 2023ACCOMPLISHMENTSSt Francis Early Learning Center - Office Manager/ Master Teacher Norristown, PA  06/2020 - 08/2024WORK HISTORYHandled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondences.Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.Provided training for all newly hired teachers. Substituted for teachers that were absent. Created and implemented weekly lesson plans. Provided constant supervision over the children in my care. SKILLS Customer Service Office Management Organizational Skills Office Administration Excellent multi-tasking ability Data Entry Customer RelationsClear oral/writtencommunication Administrative Support Clerical Support Relationship Building Inventory Control Employee Supervision Supply Management Employee Training Training and coaching Workflow Optimization Staff Training Event Coordination Facility Management Computer Skills Teamwork and Collaboration Good Judgment Problem Resolution Professional and Courteous Task Delegation Performance reviewingCommunity College of PhiladelphiaEDUCATIONPhiladelphia, PAAssociates Liberal Arts: EarlyChildhood EducationFirst aid and CPR certificationCERTIFICATIONS