Candidate Information Title Customer Service Representative Target Location US-NE-Lincoln Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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KIM LELincoln, NE Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYDetailed Electronics Technician and Service Representative skilled in product manufacturing and productservice including troubleshooting, repair and maintenance demonstrating extensive product knowledge.Customer service related job responsibilities in order processing and return evaluations. Known for workquality and great problem-solving skills. Trustworthy individual offering many years of work experience asa qualified Technician and Customer Service associate. Focused and enthusiastic, demonstrating high-level product knowledge used in diagnosing issues and performing repairs. Broad knowledge ofproduction, repair and Customer Service processes including the Credit Returns Department. Seasonedmanufacturing technician with more than 20 years of experience. Comfortable at organizingresponsibilities to meet challenging objectives and tight deadlines. Functional knowledge of majority ofBosch Security, Telex Communications and Electro-Voice professional audio products. Liaises withcustomers, Customer Service personnel and other necessary Bosch associates to complete open tasks.Dependable professional with a strong background in all departments and positions I have been a part ofwith a desire to build my expertise and competency in any given area of responsibility. Dedicated toquality work performance and maintaining a professional reputation.EDUCATION AND TRAINING2010-2011 Penn Foster - Scranton, PAAssociate of Science: Technician, Electronics TechnologyGraduated on Deans list with 4.0 GPAAreas of focus: Modern test equipment use and troubleshooting techniques Circuit design and analysis Digital and analog signals AC/DC circuitsEXPERIENCE1992-2007Telex Communications - Lincoln, NEProduction Technician Produced and assembled wired and wireless communication equipment PCB production,product assembly and postproduction testing Assisted in updating work instructions and procedures as needed Trained new hires Completed product orders and material management2007-PresentBosch Security Systems, Inc. - Lincoln, NEService Technician Troubleshoot and repair surveillance and digital recording equipment Evaluate, diagnose and update incoming product failures and returns Refurbish commercial returns for restocking Work with Customer Sales Organization (CSO) in Fairport, NY to amend and correct returnauthorizations Assist in recouping restocking fees on commercial returns 5S area leader Regular SAP and Microsoft Access use to document return and product evaluationinformation Adhered to applicable regulations, policies and procedures for health, safety andenvironmental compliance. Set up and verified functionality and availability of Security and Safety equipment. Interpreted technical drawings, blueprints and schematics, equipment manuals andmanufacturer instructions to install and troubleshoot devices. Worked from complex and detailed manufacturing documentation and verbal instructions. Inspected, repaired and programmed systems and individual products.