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Click here or scroll down to respond to this candidateSKILLSCandidate's Name
MANAGEMENT ASSISTANTPHONE NUMBER AVAILABLE EMAIL AVAILABLE Tampa, a Street Address
Dynamic and results-oriented professional with a proven track record at Saia LTL Motor Freight, excelling in warehouse operations and logistics knowledge. Skilled in inventory management and e fective communication, I signi cantly enhanced operational e ciency. My ability to foster teamwork and my keen attention to detail have been pivotal in achieving and surpassing company goals.Hardworking professional with experience in warehouse and freight shipping. Possesses vast knowledge of transportation regulations, customs clearance and shipping procedures. Proven ability to build strong relationships with customers, vendors and carriers.Dedicated individual skilled in using inventory management software, reporting inventory levels and managing inventory replenishments to maintain accurate stock records and verify product availability. Proven track record of accuracy and speed in stock-taking and data entry. Claims Processing Warehouse Operations Shipping procedures Transportation Management Logistics knowledge OS&D Regulations Self-Motivated and Independent Attention to Detail Warehouse Safety Package handling Teamwork and Cooperation Punctual and Reliable E fective Communication Heavy Lifting Inspection and Quality Control Shipping and receiving Warehousing Operations Safety Procedures US Driver's License Relationship Building Material Handling Equipment Inventory Software Shipment Tracking Warehouse Software Systems Interpersonal Skills Stock Rotation Merchandise staging Inventory Management Records Management Shipping Documentation Materials Transport Teamwork and Collaboration Multitasking Customer RMA management Problem-Solving Time Management Multitasking Abilities Problem-solving abilities Organizational Skills Excellent Communication Adaptability and Flexibility Reliability Time management abilities Self Motivation Critical Thinking Inventory Monitoring and Management Professionalism Materials HandlingEXPERIENCE Team Collaboration Clear Communication Active Listening Decision-Making Adaptability Safety ComplianceOS&D CLERKSaia LTL Motor FreightTampa, FLORIDAJune 2022 - August 2024 Provided excellent customer service by answering inquiries promptly and courteously. Maintained accurate records of all received, inspected and shipped items. Resolved any disputes that arose between customers over incorrect orders or late deliveries. Monitored warehouse activities to ensure proper storage conditions were maintained. Recorded shipment data for reporting, accounting, and recordkeeping purposes. Noti ed management of product discrepancies or equipment malfunctions. Collaborated with other departments to ensure smooth ow of operations within warehouse. Generated bills of lading and commercial invoices to route packages. Corresponded with establishment representatives to rectify problems, such as damages, shortages, and nonconformance to speci cations. Performed regular cycle counts to ensure inventory accuracy. Performed ling duties in conjunction with speci c customer requests. Answered customer questions regarding status or feasibility of job requests. Identi ed and boxed items for return shipment. Followed internal procedures for tracking and recording shipments. Communicated e fectively with management regarding daily shipment updates. Examined shipment contents and compared with manifests, invoices, and orders to verify accuracy. Processed paperwork associated with receiving and shipping operations. Prepared work orders, bills of lading, and shipping orders to route materials. Determined shipping methods, routes, and rates for materials. Arranged for pickup and delivery of goods to meet deadlines. Developed strong organizational skills to e ciently manage incoming and outgoing shipments. Contacted carrier representatives to make arrangements for shipping and delivery of materials. Received shipments from various carriers, verifying piece counts with supporting documentation. Ensured compliance with OS&D regulations for hazardous materials handling. Ensured accurate record keeping of all items received and shipped out. Analyzed data from shipping documents for accuracy prior to processing payment requests. Computed shipping, storage, and demurrage charges using computer and price list. Maintained records for management reports and inventories of supplies needed. Tracked shipments using various methods such as bar coding systems and RFID scanners. Collaborated with other departments to resolve package delivery or shipment issues. Managed all incoming and outgoing shipments, ensuring accuracy of order information. Prepared detailed reports on issues related to damaged or missing items. Implemented best shipping and receiving practices to achieve minimal damage to shipped goods. Inspected cargo for visible signs of damage before loading onto delivery vehicles. Veri ed packing slips and shipping labels were accurate and complete. Tracked shipments from origin through destination points using tracking software. Inspected incoming shipments for accuracy against purchase orders. Updated and maintained accurate inventory records. Skilled in using various software applications and programs including Microsoft O ce and Adobe Creative Suite. Participated in ongoing training to enhance own job skills and knowledge. Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives. Worked with coworkers to complete tasks. Troubleshot minor problems and reported larger technical issues. Responded quickly to meet customer needs and resolve problems. Provided e cient and courteous service to customers at all times. Committed to delivering excellent customer service while working in a fast-paced environment. Demonstrated ability to manage multiple tasks while remaining adaptable and exible. Developed departmental objectives, budgets, policies, procedures, and strategies. Focused on learning new skills and staying updated with industry changes. SHIFT MANAGERPotbellyTampa, FLORIDAAugust 2021 - September 2022 Enforced safety and sanitation regulations. Inspected completed work to verify conformance with quality standards. Reported equipment repair and employee training needs to managers. Maintained a safe work environment by enforcing company policies and procedures. Prepared and submitted daily reports to management. Promoted customer satisfaction by addressing complaints and issuing refunds. Assisted customers with product selection, providing exceptional service experience. Performed regular reviews of operational processes, making recommendations for improvements. Monitored inventory levels and placed orders when necessary, ensuring stock availability at all times. Promoted store specials and limited-time o fers to customers. Enforced preventive maintenance schedule for department equipment. Oversaw daily operations while managing multiple projects simultaneously. Communicated important company information and policy changes to sta f members. SENIOR SUPPORT SPECIALISTSg360Tampa, FLORIDAJanuary 2021 - August 2022 Inspected equipment and read order sheets to prepare for delivery to users. Collaborated with other departments to ensure successful deployment of projects within established timelines. Conferred with sta f, users, and management to establish requirements for new systems or modi cations. Maintained detailed records of all customer interactions including resolutions provided and time spent on each case. Participated in regular team meetings to discuss current challenges faced by the organization's IT department. Assisted senior management in developing strategies to improve customer satisfaction levels. Created detailed reports outlining the status of each technical issue reported by customers. Provided technical support to customers via phone, email and remote access tools, resolving a variety of issues quickly and e ciently. Demonstrated excellent customer service skills while troubleshooting hardware and software problems for clients. Built strong relationships with both internal colleagues and external customers by providing prompt responses to inquiries.SHIFT MANAGERBurgerTampa, FLORIDAMarch 2022 - June 2022 Documented absences and tardiness of assigned team members. Monitored stock levels and placed orders as needed. Supported HR with recruitment and hiring recommendations. Trained team members in equipment operation and proper use of PPE. Maintained a safe work environment by enforcing company policies and procedures. Tracked employee progress and implemented corrective actions to minimize mistakes and promote growth. Inspected materials, products, and equipment to detect defects and malfunctions. Kept updated records of daily production milestones and incidents. Prepared and submitted daily reports to management. Coordinated work ows and evaluated individual performance to optimize resources. Assisted customers with product selection, providing exceptional service experience. Implemented corrective actions for substandard employee performance. Monitored inventory levels and placed orders when necessary, ensuring stock availability at all times. Communicated important company information and policy changes to sta f members. Oversaw daily operations while managing multiple projects simultaneously. Assessed production requirements to forecast timelines and outputs. Taught newly hired team members and shift managers business policies and procedures. PROJECT MANAGERSg360Tampa, FLORIDAAugust 2017 - June 2021 Proposed, reviewed and approved modi cations to project plans. Identi ed project needs such as resources, sta f and nances by reviewing project objectives and schedules. Ensured compliance with relevant regulations throughout the life cycle of each project. Monitored performance of project team members to provide performance feedback. Assessed customer needs and created solutions that exceeded expectations. Requested and reviewed project updates to meet deadlines. Developed project plans, tracked progress, and reported results to stakeholders. Traveled to customer sites to keep projects on schedule while maintaining high quality. Collaborated with cross-functional teams across multiple departments to achieve goals. Reported project status on budget, resources, technical issues, or customer satisfaction. Assigned duties and responsibilities to project personnel. Resolved con icts among team members by facilitating productive conversations. Monitored project milestones and deliverables. Successfully managed projects with tight deadlines and limited resources. Analyzed data from past projects to identify areas for improvement in future e forts. Developed detailed schedule for planning and tracking manpower, equipment, and work orders. Led meetings to detail project milestones, brainstorm ideas and determine appropriate techniques to manage tasks. SHIFT MANAGERHardeesTampa, FLORIDAApril 2015 - October 2017 Communicated important company information and policy changes to sta f members. Promoted store specials and limited-time o fers to customers. Coordinated operations and activities within and between departments. Provided coaching and mentoring sessions to help employees reach their goals. Motivated employees and increased morale with performance incentives. Inspected completed work to verify conformance with quality standards. Calculated labor and equipment requirements and production speci cations, used standard formulas. Identi ed areas of improvement within the team and implemented strategies to increase productivity. Developed new products and production processes. Assisted customers with product selection, providing exceptional service experience. Inspected materials, products, and equipment to detect defects and malfunctions. Maintained knowledge of store products and services to make recommendations to customers. SHIFT LEADERSubwayTampa, FLORIDAMarch 2008 - October 2011 Conducted regular performance reviews for each team member and provided constructive feedback. Performed administrative tasks such as data entry into POS system for tracking product sales and returns. Implemented security practices to preserve assets and minimize liabilities. Oversaw shift operations to create quality products that met company standards. Assisted customers with inquiries, orders and complaints in a timely manner. Maintained adequate shift sta ng levels to meet projected sales or expected customer levels. Canceled orders based on customer requests, inventory or delivery problems. Resolved customer complaints promptly and professionally. Coached team members, delivering candid feedback on expectations and performance. Managed daily operations of the shift, including scheduling sta f members, delegating tasks, and resolving customer complaints. Utilized e fective communication skills to motivate team members to achieve goals. Developed, implemented, and enforced policies and procedures to ensure e cient operations. ORDER BUILDERMCdonaldsTampa, FLORIDAMarch 2008 - August 2008 Performed cycle counts as needed to maintain accurate records of inventory levels. Designed and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales. Disposed of damaged or defective items. Picked customer orders, reviewing for correct number and type of product to eliminate errors. Maintained a clean work environment by following standard operating procedures for sanitation, storage, and waste disposal. Performed regular maintenance checks on all equipment used in the warehouse. Determined proper storage methods based on turnover, environmental factors, and physical capabilities of facilities. WAITRESSIhopLargo, FLAJune 2007 - March 2008 O fered menu recommendations, highlighting popular dishes to optimize guest enjoyment. Processed payments accurately using POS systems and handled cash transactions e ciently. Memorized frequent customer preferences to build relationships and loyalty. Informed customers about daily specials, increasing sales of popular food items or dishes. Performed opening, closing duties such as setting up, breaking down workstations, restocking supplies. Described ingredients and cooking methods to explain preparation of various food items. Suggested additional items to customers to increase restaurant sales. Checked customer identi cation to support legal age requirements for consumption of alcoholic beverages. Handled customer complaints professionally and resolved issues promptly. Processed accurate cash and credit card transactions. Communicated orders to kitchen sta f to turn tables faster, keeping food fresh and hot. Cleared dishes promptly after each course was completed while ensuring table settings were reset properly. Utilized teamwork skills to collaborate e fectively with kitchen sta f during busy periods. Listened to customer concerns and complaints and quickly recti ed issues. Delivered accurate checks and processed bill payments in POS system. Ensured compliance with safety standards for proper food handling, sanitation, and cleanliness. Managed closing duties such as counting money and cleaning. Managed multiple tasks simultaneously while maintaining high quality standards of service. BRAND AMBASSADORSpotlight promotionsTampa, FLORIDAMarch 2002 - June 2007Performed market research to identify new opportunities for growth and development within company's branding strategy.Provided excellent customer service during in-store promotions, resolving any issues or complaints quickly and professionally. Collaborated with marketing and sales teams to create targeted campaigns Developed strong customer service and sales skills through working as a Brand Ambassador for a large retail chain. Researched competitor products and features to understand market positioning. Delivered exceptional customer service to provide positive experience throughout sales process. Promoted new products and services to potential customers through direct conversations and demonstrations Demonstrated superior communication abilities while interacting with customers to promote products and services. Instructed customers in alteration of products. Investigated products to be presented to prepare for demonstrations. Identi ed interested and quali ed customers to provide them with additional information. Demonstrated and explained products, methods, and services to persuade customers to purchase products and used services.WAITRESSGolden CorralLargo, FLAJuly 2001 - May 2003 Managed closing duties such as counting money and cleaning. Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service. Delivered meals to tables quickly while ensuring accuracy of orders placed by customers. Demonstrated excellent customer service skills while working in a fast-paced environment. Carried dirty plates and silverware to kitchen, expediting dishwashing process. Upsold drinks and desserts, boosting sales and pro t. Assisted with training new wait sta f members to ensure proper procedures were followed at all times. Partnered with hostesses and other FOH sta f to foster seamless dining service during peak periods. EDUCATIONDISHWASHEREpcotorlando, FLAJuly 1999 - September 2001 Maintained the highest standards of cleanliness in the kitchen area at all times. Assisted servers in cleaning and resetting tables during busy hours. Utilized time management skills to complete tasks within designated deadlines. Reported any maintenance or repair needs to management immediately. Loaded and unloaded dishwasher promptly to keep good stock of clean dishes. Organized kitchen areas in order to maximize e ciency during peak hours. Performed daily cleaning duties including mopping oors, wiping counters, disposing of trash, and washing walls. Demonstrated ability to work with minimal supervision while maintaining a high level of productivity. Operated manual pot-washing machines to wash large pots and pans quickly and e fectively. HOSTESSKing Bu fetocala, FLAFebruary 1998 - May 1999 Performed cashier duties when needed, such as taking payments from guests or ringing up orders at the register. Presented positive rst impression of establishment's high standards by delivering exceptional service. Processed phone and online orders, keeping food hot and fresh until picked up. Answered questions about menu items, specials, and other restaurant information. Completed opening and closing procedures according to set standards. Spoke with patrons to verify satisfaction with food and service and respond to complaints. Managed multiple phone lines e ciently during peak hours of operation. Closed out podium at end of shift and maintained order and organization. Helped FOH team members, maintaining positive working relationships. Assisted in closing duties such as restocking supplies, cleaning dining areas. Inspected dining and serving areas to verify cleanliness and proper setup. Monitored restaurant activity to determine seating and dining ow. Managed reservations for large groups or special events within the establishment. HIGH SCHOOL DIPLOMALake Weir High, lake weirMay 1997 |
