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Click here or scroll down to respond to this candidateCandidate's Name
Phoenix, AZ. EMAIL AVAILABLE PHONE NUMBER AVAILABLE LinkedIn (Street Address ) Feed LinkedInProfessional SummaryA compassionate leader with over 10 years of experience in customer service, developing and implementing training metrics to steer development and productivity. Ambitious and eager to align with company vision and values to help with companywide progression.Core CompetenciesCritical Thinking Counseling CPR Certified Conflict Resolution Solution-Driven Relationship-Building Time-Management Written and Verbal CommunicationWork ExperienceChaplain Candidate United States Air Force April/2024 - CurrentPhoenix, AZ.Assisted in planning and conducting worship services, ceremonies, and religious observances.Provided spiritual counseling and guidance to service members, addressing personal and spiritual issues.Worked under the supervision of experienced chaplains to develop pastoral skills and gain practical experience.Customer Service Representative Updike Distribution October/2023 - CurrentPhoenix, AZ.Handle escalated customer inquiries and complaints with professionalism and efficiency.Provide guidance and support to customer service representatives to ensure exceptional customer experiences.Collaborate with other departments to address customer issues and improve overall customer satisfaction.Volunteer Hospice of the Valley (Ameri-Corp) July/2022 September/2023Phoenix, AZ.Overseer of patients diagnosed with Dementia.Completed over 50 hours of Dementia Training Courses.Schedule time with patient and caregiver to transport to medical appointments.Provided wise counsel and prayer for patients and caregivers of issues faced by patients dealing with Dementia.Shipping/Receiving Avrio Pharmacy August/2021 - May/2022Scottsdale, AZ.Effectively reduced courier costs by 75% and created a system for employees to make deliveries.Developed an inventory process that controlled spending and back ordering during supply chain restraints.Presented growth strategies to corporate-level directors to gain market share and reduce spending.Developed a customer resource group that improved employee retention and morale resulting in a 10% increase in internal personal survey results.Shelter Support Lead Family Promise of Greater Phoenix May/2020-July/2021Scottsdale, AZ.Led day-to-day operations management of shelters which provided urban housing support for at-risk families.Spearheaded inventory management activities including stocking, retrieval, supply tracking, and emergency retrieval of facility materials, resulting in 10% savings in monthly expenditure.Project managed customer communications and family onboarding procedures, resulting in a 10% reduction in onboarding time.Surgery Coordinator Zimmer Biomet April/2017 - April/2020Scottsdale, AZ.Led cross-functional teams such as Sales and Operations teams for end-to-end logistical planning, warehouse management, and fulfillment of Operating Room equipment to surgical centers.Successfully project-managed warehouse logistical activities stock on loan, receive, ship, issue, and monitor inventory which increased productivity by 15%.Optimized shipping processes including boxing, packing, and labeling which increased team velocity by 8%.Effectively oversaw inventory operations management including restocking, emergency retrieval, and maintenance which improved output by 15% and reduced shipment error by 8%.Customer Service Specialist PSCU Credit Union August/2015 - April/2017Phoenix, AZ.Successfully managed critical communications with customer accounts for over 800 credit unions.Provided leadership and logistical support during after-hour customer support that increased customer satisfaction by 25%.Effectively implemented processes for inbound customer communications.Successfully optimized issue escalation channels which decreased resolution time by 15%.EducationMaster of Divinity Liberty UniversityLynchburg, VirginiaExpected Degree Completion: May 2026Master of Business Administration Belhaven UniversityJackson, MississippiGPA: 3.5Degree Completed: May 2016Bachelor of Business Administration Jackson State UniversityJackson, MississippiGPA: 3.4Degree Completed: May 2013Certifications and AwardsAmerican Heart Association (CPR and AED) Program CertificationJackson State University College of Business Student of the Year Award (2013)Ronald E. McNair Post-Baccalaureate Achievement Program (8/2010-5/2013)Phi Beta Lambda (8/2010-5/2013)Thurgood Marshall Scholar and Recipient (2011)Internship: Made-In-China.com and Apricus Solar (Nanjing, China 2011) |
