| Candidate Information | | Title | Customer Experience Team Members | | Target Location | US-GA-Atlanta |
| | 20,000+ Fresh Resumes Monthly | |
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Click here or scroll down to respond to this candidateEDUCATIONWayne County Community College, College of General StudiesAssociates Degree of General Studies Graduation Date: April Street Address
Major: General Detroit, MIWORK EXPERIENCEBusiness Owner of Hall of Frame Construction/S.J. & G. Group, LLCContractor June 2014- PresentPerform major tasks including painting and filling crevices, clean facilities and managing maintenance repairs.Detect and report the need for major maintenance repairs in all rooms, kitchen, roofing, walls, flooring, ceilings and more.Providing advice on upgrades of home electricity and plumbing systems, providing repair guidance and cleaning to add to home remedyConduct performance assessments of all home appliances, such as refrigerators, microwaves, stoves, ovens and coffee makers.Major jobs include trade skills, repair work of all parts of the home, maintenance work, on both interior and exterior parts of the home.MarketingPreparing marketing and advertising strategies/plans to accommodate customers, and organizing promotional presentationsResearching competitive products by identifying/evaluating product characteristics, market share, pricing, and by advertisingAccomplishing goals by accepting ownership for new/different requests while exploring opportunities to add value to the job.Customer ExperienceAccommodating all needs of the customer to make sure that all needs are met and everything is the way it was desired.Maintaining a positive, empathetic and professional attitude towards all customers at all times while on the job, or servicing.Having a great understanding of all products and services to better teach and help the customer make in and out home decisions.Processing orders, forms, applications, request and more to provide financial and internal structure to further the company.Keeping records of customer interactions, transactions, comments and complaints to keep an up flowing company leaning towards growth.LeadershipPreparing and working with small teams to achieve big home task, delegating task according to skill levelDeveloping and implementing timeline strategies and progress to ensure teams responsibilities to reach the end goalCommunicating with team members throughout the job to ensure everyone is on the same page with whos doing what and how.Providing motivation and inspiration for team members with company mission statement in mind to ensure teamwork on all ends.Setting the bar high and being a role model with a good attitude, open communication, and overall showing the companys prime example.OTHER EXPERIENCEDish Network Auburn Hills, MIField Service Manager February 2007-2015Trained and mentored new installers/technicians to achieve and maintain performance company goalsRemoved roadblock optimizing high performance and closely worked with senior leaders to drive performance initiativesIdentified inefficiencies and made recommendations for process improvements while working with direct reports to ensure performance metrics are meet dailyTechnician February 2005-2007Entered homes, completing installations, answering question, and providing exceptional customer serviceMaintained equipment and task to ensure on schedule stats are being met and daily responsibilities are completedActed resilient in many different situations making sure to meet the goal of the visit and ensuring a loyal satisfied customer once the job is completed. |
