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Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. AddressBrooklyn, MD 21225PhonePHONE NUMBER AVAILABLEE-mailEMAIL AVAILABLEReport writingDispatchSafety and securityPunctualityKeen observerPhysical staminaDe-escalation techniquesSurveillanceFirearms expertiseSecurity camera monitoringEmergency ResponseAssistant ManagerGreens Junk Removal, Baltimore, MDMonitored cash intake and deposit records,increasing accuracy, and reducingdiscrepancies.Developed loyal and highly satisfied customerbase through proactive management of teamcustomer service strategies.Completed regular inventory counts to verifystock levels, address discrepancies, and forecastfuture needs.Mentored team members to enhanceprofessional development and accountability inworkplace.Mentored team members to enhanceprofessional development and accountability inworkplaceSupervised day-to-day operations to meetperformance, quality and service expectationsMonitored sales trends to adjust pricing strategies accordingly for optimal profitability2015-02 -CurrentArmed Security OfficerSBA Security, Brooklyn, MDReduced vandalism and criminal activity bykeeping close eye on premises through personalchecks and CCTV monitoring.Completed full building and grounds patrolsevery 2 hours to spot and investigate concerns.Responded quickly to incidents and assessedactive situations for security concerns.2019-07 -2022-04EducationDetailed theft, access violations, and otherincidents with reports to boost success of futurecriminal or civil remediation.High School DiplomaOld Mill High School - Millersville, MD1994-06 -1994-06 |