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Click here or scroll down to respond to this candidateCandidate's Name
Mobile: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLE Atlanta, Georgia LinkedInCAREER PROFILEHighly resourceful, efficient, and results-driven Supervisor / Manager of Senior Network Operations Teams offering extensive experience in WAN IT telecommunications and wireless networks maintenance and repair of OSI layers 1-7 using Agile Project Management methodology. Well-versed in Cisco routers and switching networks, accelerated SLA management skillset and cross-functional teamwork, and simplifying complex technical complexities. Recognized throughout my career for the ability to implement agile methodologies and deliver solutions to drive business growth aligned with business objectives. Vastly adept at implementing strategies to improve processes, organizing the workflow, managing the backlog, and driving overall performance of my teams. My overall goal is to expand my career brand and secure a position where my expertise can be utilized to drive business value and achieve project success.HIGHLIGHTS AND KEY RESULTSMastered overall IT needs for Wireless Networks in Telecommunication Industry and HFC / DOCSIS Networks in cable industry.Managed multi-million-dollar Broad Band Upgrade project for the UPS Headquarters Building in Atlanta. Installed, tested, end-to-end, and router pinged for 3.5K DS3 Lines over 4 months.Assisted leadership on projects that mitigated workstream chaos, streamlining work processes for current position. Ran escalations with fix agencies for Data, Voice, R-Phy, HFC, video, and application-type incident tickets.PROFESSIONAL EXPERIENCE2019 2022, SAS1 NOC Technician Support Specialist Cox Communications, Atlanta, GAExecuted required real-time Network monitoring & surveillance. Oversaw single and multi-customer event and incident management, first-line incident resolution, and initiating incident management process during major network outages.Conducted tasks involving monitoring, troubleshooting, documenting, and investigating incoming platform and service alarms and escalations from business partners, ensuring that services were up and operable on time.Controlled, ran, and maintained ticket queues quickly that merged 6 different queues into 1, making the merger transparent for customers by using MYWORLD, FTTH, and OTDR Dark Fiber Tracking tools, restoring Service outages promptly and exceeding companys SLA.Facilitated NOKIA and CISCO Networking Components, including IP system flow and DHCP, TCP / IP, UDP / RUDP, RTP, and Protocols, updating Customers IP Pools and expanding Service Capacities for managing growing LANs.Achieved mastery troubleshooting varied aspects of the R-PHY Network, including but not limited to CISCO CBR8 and VECIMA RPDs, RPAs, RPCs, Edge Routers, and Modems.2012 2019, National Field Service Desk Manager AT&T, Atlanta, GAProvided high-level support to multi-functional team of R&D and Program Management.Oversaw national network for field operations, supporting Tier II Engineering and the Network 5G upgrade. Supplied Technical Support and real-time data allowing Field Operations to surpass SLA and Project Performance Objectives.Performed Technical Support operations during Nokia Rf equipment upgrade for AT&Ts Nationwide 5G Small Antenna and Large Tower Sector Cellular Network, enhancing overall network performance capacity and speed.Applied expertise with Alltel, Ericsson, Lucent, Alcatel, Nokia GSM, CDMA, UMTS, and LTE Wireless Cellular Engineered Devices and tools, assisting in project, ensuring completion in an accurate, timely, and cost-effective manner.Played instrumental role in core networking, RF Engineering, transport, and technical training support, fulfilling multi-technology wireless network deployment across customer markets. Allowed customers full access and Usage to 5G capabilities before other competitors in the industry.2007- 2012, Project Manager / Team Lead / Supervisor Sprint Communications, Atlanta, GATroubleshoot segmentation, isolation, and repair activity associated with degraded video, voice, and data network circuits.Utilized superior knowledge of telecommunications infrastructure components, transporting IPDATA Packets across Dedicated Circuits, ATM, Frame Relay, Video, VOIP, and data applications for IP Networks. Maintained Nationwide Network with superior Quality and SLA Reliability versus industry standards.Improved wireless network performance through automated surveillance tools and identification of at-risk circuits, facilitating root cause analysis via alarm trending and testing, which prevented customer churn based on Network Reliability.Trained and mentored Incoming techs, supervised and structured workloads for team of 14 technicians. Disseminated Policy and updates to Team from Lead Team Managerial meetings. Achieved all performance goals and objectives and received regular quarterly bonuses.Ensure network connectivity with hardware replacement, software update and installation of each generation of systems.Enterprise network spanned the U.S. and Territories with Mesh and Ring topology.24/7/365 monitoring environment of fiber ethernet, T1 and dark fiber network to evaluate existing network, identify problems and troubleshoot connectivity issues.EDUCATIONMaster of Information Systems (MIS); Central Michigan University - Satellite Program, Atlanta, GeorgiaBachelor of Business Administration (BBA); Business Information Systems West Georgia University, Carrolton, GeorgiaAssociate of Science Degree, Electronic Computer and Switching Specialist; Community College of the Air Force, Biloxi, MSApplication Tools and LanguagesPython Pascal Cobol Pascal Paradox D Base Cloud Netcool FMS EDS BIG DATA HADOOP Open Source IOTSSH Secure Shell CRT Citrix PUTTY REACT Hekimian MATRIX UET / REMEDY VPN Endpoint Security IDS DOCSIS Cisco Vecima Titan QAM OFDM ICOMS DWDM DHCP OTDR FCC Calculator 5th Generation SpreadsheetsTRAININGMicrosoft Sentinel Microsoft 365 Azure AD Azure Firewall Azure SQL Database Microsoft Defender for Cloud Azure Cloud Security and Control Measures Single Sign-On (SSO) Scripting: Bash/PowerShell SQL Agile Frameworks and Project Management SCRUM and Agile Methodologies Manager Training Program SPRINT Corporation Lead Team and Management SPRINT Corporation PMP Certification Cisco CertificationCOMPETENCIES AND SKILLSSystem Administration Change Management Complex Problem Solving Collaborative Teamwork Performance Vendor RelationsHardware Support Computer Networking Software Support Mentoring and CoachingMilitaryUS Air Force Staff Sargeant (Secret Clearance); Computer Maintenance TechnicianGeorgia Air National Guard Staff Sargeant |
