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Montevallo, AL Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEBold ProfilePROFESSIONAL SUMMARYOrganized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals. SKILLS Customer Service Problem-solving abilitiesActive Listening Critical ThinkingCustomer Relationship Management(CRM)WORKHISTORYCUSTOMER SERVICE REPRESENTATIVE 07/2018 to 12/2020 Kontane Logistics Calera, ALCollaborated with team members to complete daily tasks and ensure smooth workflow in a fast-paced environment.Improved workplace safety by adhering to company policies and procedures while also identifying potential hazards within the warehouse space.Maintained clean work areas by disposing of waste materials properly and organizing storage spaces as needed.Exceeded daily productivity goals through efficient task completion and strong time management skills.Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.Supported quality control initiatives by inspecting products for defects or damage before adding them to the warehouse inventory system.Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.RECEIVER / CUSTOMER SUPPORT 09/2015 to 07/2018Merchants Food Service Clanton, ALIncreased efficiency in the receiving process by implementing new inventory management systems.Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.Improved communication with suppliers, resulting in better coordination of incoming shipments.Maintained a clean and organized receiving area, enhancing workflow and productivity.Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.COSMETOLOGIST 08/2010 to 01/2013Lisa & Company Salon AlabasterEnhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.EDUCATION Yes Cosmetology 08/2011Xcell Academy A Paul Mitchell Partner School Dba Paul Mitchell The School Birmingham, Birmingham, AL