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Alessandra DAlessioHicksville, NY Street Address  Cell PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEKEY SKILLSKnowledge of Microsoft Office programs: Microsoft Word, Excel, PowerPoint, ERP Ordering System, Microsoft Teams.CitrixPivotTablesBraintreeVerifiAccount ReceivablesAnalytical skills & problem solvingAttention to detail and accuracyExcellent organizational, time management and multi-tasking skillsRelevant credit analyst skillsKnowledge of Chargeback procedureFluent in ItalianPhotoshopPROFESSIONAL EXPERIENCEOrder Management SpecialistPurity Products, Plainview, NY: February 2000- February 9, 2024Handled customer orders and sales calls in a quick and efficient manner.Interfaced with the Sales Team.Product knowledge and interacted with the Inventory Team.Processed credit, debit, check and credit card chargebacks due to customer dispute, unauthorized charges, or billing error.Resolved pre-dispute cases on the CDRN website (Verifi).Credit Evaluation and Approvals.Reviewed ACH Reports and Reship Reports on a weekly basis.Handled customer complaints, ensuring customer satisfaction.Processed customer payments and forward to accounts receivable.Responsible for all UPS claims & investigations.Trained new employees on order processing and credit procedures.Managed and reviewed contractual documents.Informed customers on shipping dates and tracking information.Analyzed and canceled web fraud orders.EducationNassau Community College: Garden City, NY: Towards Associate Degree in Liberal Arts