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PHONE NUMBER AVAILABLE / EMAIL AVAILABLELINKEDIN LINK AVAILABLEPROFESSIONAL EXPERIENCEEXPERIENCE: OPERATIONSProduct Owner & Staff Engineer (Promotion)Becton Dickinson, Inc. - Pharmacy Automation - R&DProduct Owner & Senior Engineer2021-2024Rapid Rx - Real-time RFID tracking of controlled substances & medicationsLeadership & Operations:Subject Matter Expert re Risk Assessment & Operational Process improvements for Pre-Development & Post-ReleaseMember of new Pharmacy Automation Business Unit Processes & Tools Workgroups recommending policy changesProduct Leadership Core Team Member recommending Timelines, Decisions, Revenue generation/cost reductionsAnalyze & recommend Strategy to improve efficiency valued at $1.02MDrive collaborative development efforts to win $64M multi-year contract renewalImprove meeting efficiency to save $208k/yr. avg. in resource utilization better allocated to productionPerform financial analysis on annual budget attaining $900k FY24 budget increaseStrategize on Key Development Goals, Target Product Profile, Key Performance Indicators & the Annual Strategic Review, driving strategic goal performance & on-time deliverablesExpanded standup team to include more Matrixed team members to increase empathy, collaboration, communication that streamlined troubleshooting & issue resolutions for Global Customer ServiceResponsible for daily team operations regarding prioritization, changes & troubleshootingCollaborate with cross-functional team members including Customer & Engineering, Quality, Risk Management, Regulatory, Technical Writers, Optimization Team, Associate Directors, Director & VPsCreate & lead a new team to quickly assess, triage, identify & delineate next steps, decreasing solution time to hours/days vs. weeks/months in the Production Issue ProcessStrategize Department of Defense (DoD) Authority to Operate & Plan of Action & Milestone developmentProduct Owner & Product Management:Facilitate Agile & Scrum Ceremonies: Scrum Master, Standup, Grooming, Refining & EstimatingCalculate Team Capacity Timelines & planning accuracy and improving estimation accuracyAnalyze & create multiple 5-year Roadmaps using 3 different staffing scenarios for VP/Leadership teamTrack matrixed team members PTO for accurate capacity & project planningReceived Global Product Delivery Systems Practitioner trainingOrganized & Triaged 475-item backlog of Production Issues, new product & sustaining developmentIdentify & Plan regarding market opportunities for New Product Development (NPD)Strategize with Global Product Manager, Project Manager & Associate Director on critical decisionsDrive & collaborate timely product document deliverables as writer, reviewer & approverPerform accurate scoping, delivering on-time Releases, in limited resource environment with multiple competing demands (clients, product security, production issues, unscheduled releases)Direct Testers regarding priorities, estimate improvements & documentationWaterfall Agile change management including changes from Jira Azure DevOpsMentor & train new Product Owner & Teach Clinical / Healthcare Implications to teamsQuality & Risk Management:Create & Spearhead Post-Release Production Issue Risk Team, improving operational efficiency, Customer Service satisfaction decreasing solution-delivery to hours/days vs. weeks/monthsLead Risk Assessment of 230-defects to accurately triage, then prioritize for developmentPerform initial Risk Management, Customer Satisfaction Scoring & Risk Acceptance Level Scoring, followed by facilitating cross-functional Risk Assessment team, including issue tracking & documentationBecton Dickinson, Inc. - Care Continuum - R&D - Helios Cloud Start-upSenior Engineer & Product Owner2022Cloud startup with real-time monitoring, dashboards, SAASIntended to use back-end real-time Dashboards to identify & troubleshoot issues before customer impactCreate, then manage new BacklogBecton Dickinson, Inc. - Software Technology Solutions - Multiple productsRequirements Engineer & Senior Business Analyst2019-20212 Projects with full Requirements Engineer responsibility with all on-time releasedProficient in Agile Project Management methodology & Azure DevOps databaseResponsible identifying User Needs & Writing requirementsProduced the Product Requirements Documents (PRD) with input to the SAP databaseUnderstanding or the Software Development Life Cycle (SDLC) including SCRUM & Agile ceremoniesSubject Matter Expert (SME) Consultant to Project Manages on non-assigned projectsTechnical Writing on Customer Release Notes, Installation/Site Prep & User Guides & WarningsBecton Dickinson, Inc. - Software Technology Solutions (STS) - Multiple productsClinical Engineer2019-2021Clinical Engineer on 16 Releases of 8 Projects in 1.5-year timeframeResponsible for System Hazard Analysis on 12 concurrent projects & consultant on 5 additional projectsRegulatory Compliance understanding of 21 CFR, ISO-14971, FDA, Dept. of Health, HIPAA, StarkAgile Environment that included creating Case Scenarios for improved development & designIdentify, analyze & recommend mitigation Hazards & Gaps on System, Subsystem, User Interaction Hazards, including Product Security Pen Test results & issues.Hybrid & Remote work & collaboration of highly Matrixed Global TeamsHigh degree of Medical Affairs Collaboration & Risk Management activities including Risk Management Board presentations & recommendations that included Directors & VPsResearch Federal/State/Regulatory body laws, regulations & updatesCreate Workflow Design (UX) & Consult with Developers & UI Engineers regarding Dashboards (UI)Medical Lawgistics, LLC - Leesburg, VALegal Nurse Consultant - Owner 2005-2019Review & analysis of medically complex cases with Attorney-Client Privilege.Cases: Plaintiff/Defense, Negligence, Medical Malpractice, Personal Injury, Workers Comp, Wrongful Death. Clients: Attorneys, LNCs, Insurance companies & subcontractor to the Arizona Attorney Generals Office.Case States: Arizona, DC, Hawaii, Maryland, Minnesota, New York, Virginia.Analysis & Audits with Certificates of Merit or DenialChronology & Timelines evidence creationDeposition & Interrogatory prepExpert Witness locator & screeningLiterature Search regarding Standards of CareMember & Former Secretary, WV Bar Association, LNC DivisionAerotek, Inc. - Maryland. Client: Blue Cross Blue Shield Inc. - MinnesotaQuality Management Associate III - Contractor2016, 2017-2018Aetna, Inc & Altegra Health, Inc. - VirginiaNational Committee on Quality Assurance (NCQA): Healthcare Effectiveness Data Information SetsPerform 15 Audit Measures in hospitals or physician offices: 9 Adult 3 Pediatric 3 OB/Prenatal/PostpartumHCA Reston Hospital - Reston, VA.Trauma Performance Improvement Manager - Level II Trauma Center 2016-2017Assisted program development including Commonwealth of Virginia site review prep & audits, achieving Virginia Office of EMS Designation with 1000 cases/yrResponsible for Performance Improvement cases including standards of care, regulations, death cases, tracking, loop closure & EMS follow-upCoordination, tracking & follow-up of Trauma Multidisciplinary Advisory, Trauma Peer Review, Mortality & Morbidity rounds & EMS Trauma PI CommitteesThe George Washington University Hospital - Washington, DCTrauma Program Manager - Level I Trauma Center 2000-2002Trauma Program Management: Included process improvement identification, assessment, action plans & loop closure & maintaining American College of Surgeons, Committee on Trauma Level-I designation and working knowledge of ICD-9 & CPT codes, Injury Severity & Trauma scoring toolsTrauma Registrar: Administer & maintain all aspects of the Trauma Registry including data extraction & entry, injury coding compliance & monthly/quarterly/annual reports.Trauma Nurse Educator: Supervised & taught Emergency Dept. staff trauma-related care criteria and established & implemented the hospital-wide Education Plan. Became a permanent trainer, supervisor & evaluator in 3 internal programs: General Nursing, Emergency Dept. Internship & Maternal-Child Health.Disaster Management Leader: Key role in developing & implementing the Hospital Emergency Incident Command System (HEICS). Coordinator of the Emergency Preparedness Committee (EPP) meetings & established essential contacts to develop the Trauma Nurse Core Course (TNCC) program.Hospital Representative: Became the hospital representative on several infrastructure-critical committees, reporting back to the ED Director or CEO on the following: Chemical & Biological Arms Control Institute, National Capitol Region Weapons of Mass Destruction workgroups plus GWUH Hospital Emergency Preparedness, DC Health Association Emergency Preparedness Planning, DC EMS & DC Mayors Subcommittee on Trauma committees.Charge Nurse & Clinical: Acted as Charge Nurse & care provider of patients including Triage, Fast-track, Admit/Discharge and supervised newly hired RN & tech staff regarding trauma care.EMS Liaison: Established & increased Market Share of Trauma patients from DC & Virginia.Special Diagnostic Unit (SDU): Operational planning & established fully functional new unit within 24-hours for emergent Anthrax Screening initiative of people from the Hart Senate Office Building during the Capitol Hill Anthrax Crisis. Manage equipment, triage, staffing, process. Patient Satisfaction Score: 97%Air Shields Vickers, Inc. - Hatboro, PAClinical Specialist - Fetal, Neonatal & Pediatric Monitoring Systems1990-1991Territory included all states in 2 regions: West & Southwest U.S.Internal & External Stakeholders from company directors to hospital administrationPartnered with Sales Rep. to boost productivity to achieve $1M Round Table in Annual SalesResponsible for account evaluations & quarterly objectivesConsulted with Engineering on product design & Technical IssuesCreated & instructed the company Electronic Fetal Monitoring Course for laypeopleLiaised between Sales & Marketing and physicians, nurses, administrators & biomedical engineersSupervised Clinical Evaluations/Trials of Medical/Nursing Staff of monitors on ICU patientsEXPERIENCE: HEALTHCAREHealth Care Experience 1990-2019STAT MedEvec Pittsburgh, PAFlight Nurse / Pre-Hospital RN (PHRN)1999-2000Helicopter, Fixed Wing, Jet Program: 5000 transports/yr.50% On-scene & 50% Inter facility call of RN/Paramedic teamRapid Sequence Intubation/Surgical Cricothyrotomy/Escharotomy/Thoracic Needle Decompression/External Jugular CannulationPre-Hospital RN equivalent to Paramedic practice under State EMS & Medical Command structureAdjunct Faculty/Paramedic Programs - Nurse Educator/Trauma - Instructor/ACLS/BLS/PALS1993-2002The George Washington University - Washington, DCUniversity of Pittsburgh, Center for Emergency Medicine - Pittsburgh, PAAmerican Heart Association Instructor - Multiple coursesDidactic, Skills lab teaching & evaluations of paramedic studentsHealthcare Practice SpecialtiesER/ENT/Geriatrics/IV Therapy/Hospice/Med-Surg/Neurosurgery/NICU/Ortho/PACU/Peds Burn ICU/PICUEDUCATION AND OTHERSWestern Governors University - Salt Lake City, UTMaster of Business Administration - Health Care ManagementAccreditation Audit, Decision Analysis, e-Business, HRFinancial Analysis, Service Line DevelopmentLeadership, Organizational ManagementProject Management, Risk ManagementWestern Governors University - Salt Lake City, UTBachelor of Science - NursingEvidence-based Practice, Informatics,Organizational Systems, Quality Leadership, ResearchCornell University - Ithaca, NYCertificate - Executive Leadership for Healthcare ProfessionalsExecutive Decision-making, Leading through CreativityRisk/Return in Capital BudgetingStrategic Planning & ExecutionKaplan University - Davenport, IACertificate - Legal Nurse ConsultantCivil Litigation, Medical Records ReviewHealth Care Risk Management, Tort Law & Medical LiabilityCrouse Hospital School of Nursing - Syracuse, NYDiploma - Registered NurseHonors & AwardsMBA Capstone Team Performance Aware Top 3% National CapSimWestern Governors University Salt Lake City, UT8-yr. Business Simulation, National Competition of 1500 teamsSigma Theta Tau International Honor Society of Nursing, InducteeSigma Theta Tau International Indianapolis, INEmployee Motivation Proposal Choice AwardCornell University Ithaca, NYLeading Through Creativity (LSM 507) - Nominal Group Technique Anonymous Peer VoteService Excellence Star Performer Award for ProfessionalismThe George Washington University Hospital Washington, DCDisaster Management in a Level-I Trauma Center during 9/11New York State Regents Scholarship in NursingNew York State Regents - Albany, NYVolunteer Marathon Day National Association of Free ClinicsBD-sponsored partnered with Kaproot Foundation, Inc. Solving a business problemContinuing EducationGlobal Product Delivery Systems Practitioner Training (GPDS)Becton Dickinson, Inc.National Science Foundation (NSF) ISO-14971:2019 Risk TrainingNational Science Foundation Alexandria, VADevelopment for Six Sigma (DFSS) OverviewBecton Dickinson, Inc.Executive Diploma in Operation Management (In-progress)MTF Institute of Management, Technology & FinanceProduct Owner TrainingMountain Goat Software, Inc. sponsored by Becton Dickinson, Inc.Six Sigma - Green Belt: Next GoalLicensureActive: VA & Multi-state CompactInactive: CA, DC, GA, LA, MA, MN, NM, NY, OH, PA, TX, WAClearance: Public TrustApplications & SkillsAdobe Acrobat Pro / Inovalon / Business AcumenAll scripts / Jira / Critical Thinking & Problem SolvingAzure DevOps / LexisNexis Case Map & Time Map / Medical-Legal AnalysisCerner / Meditech / Myers-Briggs: ENTJConfluence / Microsoft Office Suite / Public SpeakingDARTH Database / NTRACS Database / Quality ManagementDigital Innovations / SAP / Risk ManagementE Clinical Works / SharePoint / Sales & Marketing trainingEpic / Smart Draw Visual Processor / Teaching, Writing, CommunicationGitHub / Smart Draw Visual ProcessorHorizons HPF / Teams Foundation ServerPublicationsLeadership Handbook: A Guide for New ManagersWestern Governors University Editor & Chapters AuthorChapter 7: Emotional IntelligenceChapter 13: Leading High-Performance TeamsChapter 12: Emergency Department Triage, Flow & EMS Interface EMS Book for the World Health Organization, Pan American Health Organization Washington, D.C.Article: Triage, The Nature of the Beast HeadsWest Virginia Bar Association LNC Division The CommuniquArticle: Triage, The Nature of the Beast TailsWest Virginia Bar Association LNC Division The Communiqu |
