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Title Customer Service Mental Health
Target Location US-NY-Bronx
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Bronx, N.Y Street Address
MOBILE: PHONE NUMBER AVAILABLE EMAIL: EMAIL AVAILABLESUMMARY Effectively communicates w/customers to understand their needs and handle their concerns. Motivated, personable with the ability to multi-task with a variety of challenges and responsibilities. Results-oriented and a dedicated professional. Great eye for detail and a desire to provide a high standard of customer service. Demonstrated patience and understanding. Energetic, organized, positive and self-motivated with ability to speak effectively. PROFESSIONAL EXPERIENCEHelp On the Way, New York, NY 10/2022 03/2023Mental Health Recreational TherapistPlanned, organized, and conducted recreational and rehabilitation activities such as sports, games, dancing, drama, exercise and other group activitiesCreated and updated reports monthly reports for all individuals who attend the day programFacilitated community programs operated by the Office of People with Developmental DisabilitiesDetermined group interests, evaluated available and required resources and adapted them to meet individuals needsObserved and recorded individuals responses to and participation in activities Services for the Underserved, New York, N.Y. 10/2020 05/2020 Hasa Shelter-Front Desk Operations AideOperated as night manager in performed business operation dutiesGave all clients access to their unitsUpdated internal operation procedures document as neededCoordinated with day manager to schedule team meetings and to provide follow upsReconciled payments and receipts to various parties in a time mannerMonitored Client Services While Maintaining client facility and maintenance ComplaintsMaintained logs as well as keys for facility along with making sure area is always safe by watching live feed Services for the Underserved, New York, N.Y.Shift leader Direct Support Professional-Temp 07/2019 08/2021Accompanied Consumers on weekly outside community activitiesExecuted service treatment plansScheduled and attended all doctors appointments as well as specialist visits with consumersSupervised consumers and family visit in order to make sure all consumers and family were safeDocumented activities and progress with behaviorsSanitized all surfaces and group areasLife-spire, New York, N.Y. 08/2019 04/2020Direct Support ProfessionalWorked to improve and enrich the lives of individuals with developmental, physical, and mental disabilitiesImplemented behavioral management care plansAdministered daily medicationsAssisted residents with personal living and daily care activities in their home and community and provided direct supervision to the consumersActively document and report individuals progress Freelance11/2016 03/2019Child Care Provider Minor Interactions with children in different stages of Development ranging From 6 months -17 years of age Provided care, monitoring services Cooked meals for allFreedom Care, New York, N.Y. 12/2013 11/2018Care AideScheduled doctors visitsAdvocated for scheduled transportation servicesPrepared meals that catered to special dietary needsAdministered medicationRan errands and handled laundryEDUCATION/CERTIFICATESBorough Of Manhattan Community College, Bronx, NY Present A.A.S in Early Childhood DevelopmentCertificatesFood Handlers,Allergens CertificationMinistry License,AED CPR First Aide Bloodborne PreventionOPWDD Choke PreventionSecurity licenseFederal Special Carry Fire arm license (In Progression ) F-02,F1 &F89 ( In Progression )Certified Electrocardiographyolgist (In Progression )

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