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PHONE NUMBER AVAILABLE- PhoneEMAIL AVAILABLESTRENGTH:Accounts Payable, Accounts Receivable, Problem Collections, solid Communication Skills, organization Skills, Time management, Highly Computer literate, Research Ability, Organization Skills, Parallel thinking, problem Solving, Ability to work independently.COMPUTER SKILLS:Sales force,Microsoft Word, Microsoft Excel, SAP, Lotus Notes, Power Point.PROFESSIONAL EXPERIENCE:Henkel Corporation, Bridgewater, NJ 08807 2008-2009AI Customer Relations Team leaderImplementing departmental strategies and measures set by the Managing the welfare and development of the customer service team including motivation, disciplinary, cross functional training, coaching. Managing daily activities of the Customer Service team, identifying problems, proposing solutions and improvements, and ensuring focus on activities bringing most value to Henkel while offering consistently high customer service. To react to change or reoccurring Problems within the business environment and adapt procedures accordingly. Ensuring regular updates and communication on customer service issues to the Managing. Attending Monthly and quarterly meetings. Sales Order Management  Applying knowledge of our computer systems, internal procedures, and customer-specific requirements to ensure accurate and efficient order management. Processing paperwork for credits in an efficient manner to ensure customers credit account is always accurate. Understanding and working with our Credit Management team to resolve queries and ensure orders are released where appropriate. Ensuring that the Customer Service team is the voice of the customer within the Organization, communicating feedback from the customer to the relevant departments. Dealing efficiently with customer daily queries, applying parallel thinking to resolve unprecedented problems where appropriate thereby maintaining the brasher reputation for excellent customer service. Actively developing product knowledge skills by attending internal/external training sessions and applying product knowledge skills to assist customers in selecting alternative product where appropriate. Undertaking reviews of stock orders and anticipated turnover to assist in monthly forecasting. To ensure records and files are correctly maintained and updated in accordance with the.Sr. Customer Relations Coordinator: 2002- 2008Provided support to the sales team, ensuring all sales and service objectives were met. Duties included answering customer queries, problem solving and providing detailed information on new products. Collaborated with new customers in development of new accounts and implementation of new systems. Assisted in the development of new policies and procedures. Improving customer service based on client feedback through the development of new policies and procedures. Serve internal customers by receiving and processing orders, maintaining accurate customer information. Completion of all adjustments oversee all shipments and coordination for my territory. Proactively correspond with accounts to troubleshoot problems. A member of the Disaster Team. A member of the Pager Team handling all after hour calls. Provide product and order related documentation. Contribute to overall service improvements. Perform all basic functions proactively (forecasting future problem, needs and changes). Lead contact for the NSC Online Store. A member of the Training team for Customer Service Representatives and associates. Highly resourceful to my peers. Liaison between the Starch and Adhesive departments.Sr. Accounts Payable Clerk: 2001- 2002Responsible for processing, preparation of payments, check requests and conducting discrepancy resolutions and postings to the general ledger. Responded to inquiries from department personnel and vendors. Maintained audible records. Verification of vendor data. Strong verbal and written communication with vendors. Responded to caller inquiries. Managed all petty cash expense account, customer refunds, manual checks, and the Vendor Master.References upon Request