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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Braeburn AvenueNorth Lauderdale, FL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESkillsCrossed trained specialist with over six years years experience in quality assurance, retail, and customer services. I demonstrated a solid track record of enhancing processes efficiently with notable increases in component validation speed and always improving in compliance checks. I am an expert in cultivating in collaborative environments, mentoring individuals, and leveraging data driven strategies to optimize operational workflows, and enhance customer satisfaction. I am committed to applying these skills to further improve business processes and customer engagement.Experience July 20242022 Currently First Service Residential/The Berkley South, Fort Lauderdale FL Front Desk OperationsDemonstrates excellent customer service, communication, and time management skills.Monitors and operates electronic control systems and emergency response systems.Responds to emergency situations in a timely manner.Accurately maintains daily logs, records, and forms.Follows safety protocols and assists with maintaining a safe work environment.Works shifts subject to change based on association needs.Read and understand FirstService Employee Handbook and Operations Procedures.Check in with the Community Association Manager during the issuance of a Tropical Storm or Hurricane Watch or Warning.While on duty or on the property, be in full uniform and maintain a neat appearance (this includes displaying employee I.D. if required).Be courteous and respectful to fellow employees, residents and guests.Contact the management office if you will be tardy or absent.Maintain their assigned areas in a neat and organized manner.Safety procedures must be maintained and adhered to. Any safety issues must be brought to the attention of the Community Association Manager immediately.Attend mandatory staff meetings.Supervise all moves, deliveries and check on the status of unit owner construction, ensuring that everything proceeds smoothly according to the properties Rules and Regulations, reporting any damage to common areas immediately to the Community Association Manager.Assist the Receiving Department/front desk as needed with deliveries, moves, and contractors.Assist unit owners, residents and guests in a courteous, helpful manner; referring all questions that cannot be handled to the management office for further assistance.Retrieve packages from the receiving office after normal receiving hours or if the Receiving Clerk is busy assisting others. Proper procedures regarding the release of packages must be followed.Relieve the Receiving Clerk as needed.Relieve the Front Desk as needed.Monitor the valet area, if applicable, ensuring compliance with the associations guidelines for vehicular traffic in the garage and on the valet ramp.At the beginning and end of each shift, check the Fire Alarm Panel to confirm its normal status Report any troubles in writing to the Community Manager immediately.Assist the Community Association Manager and Administrative Assistant as needed.Respond to mechanical, medical, or police emergencies and assist as necessary.Report to the Community Association Manager any problems as soon as possible, recording all incidents on an Incident Report.This position requires being properly relieved before the end of the shift. If the relieving Operations Agent does not report to work on time, the on-duty Operations Agent must stay on duty until relief arrives.August 2022 - June 2024Randstad/GA Telesis, Pompano Beach, FL - Repair SpecialistCreate, manage, and/or expedite Repair Orders according to the needs of sales and product line teams to achieve deadlinesSelect approved vendors for repair orders based on individual vendor capabilities, turnaround time, repair cost, and company objectivesEnsure the accurate and prompt processing of repair ordersCoordinate with various units within GA Telesis to obtain approvals, information required, etc. to perform your tasksRespond and follow up on vendors correspondence, expedites, quote approvals, discrepancies, repair pricing negotiations and other issues while building an intercompany relationship(s)Create reports and PowerPoint presentations to illustrate status, backlog, vendor scorecard, on time delivery, quality performance and any other metrics requested by managementBe able to speak in front of groups for repair order status and other topics as requiredBe able to determine BER rates, Fair Market Value, and Average Repair pricing to properly make sound decisions on repairs.Performed other duties such as creating shipping labels for UPS, DHL, FEDEX.Receive units into our ERP system (Quantum).Follow ATA Spec 300 Packing of Airlines Supplies.Conduct a visual inspection of the container and contents for shipping, and damage, packing, and proper paperworkTake photos of the incoming unit, data plate, and packagingInspect all parts to be shipped to ensure proper shipping methods are usedEnsure appropriate packaging materials are being used2Ensuring all customer items are shipped to the correct locationEnsure proper identification of material and containersSelecting the appropriate packaging and transportation mode for all items being shippedExperience in using different online shipping systems (UPS, FedEx)Experience in using computers and knowledge of Microsoft Office SuitesOctober 2021 - May 2022Nordstrom/Nordstrom Rack, Boca Raton, FL -May 2020 - February 2021 Assist customers with product selection Boosted sales through personalized recommendations
Enhanced customer satisfaction Resolved issues promptly Contributed to team goals Assist customers during the check-out process and deliver an experience to remember. Perform stocking duties such as lifting up to 50lb, rotating products, ordering, dusting, and cleaning store Elevated store revenue by providing tailored recommendations to customers. Managed inventory and maintained store cleanliness, ensuring operational efficiency aided customers in checkout, creating memorable shopping experiences. Implemented product rotation strategies that maximized shelf life and sales. Addressed customer issues swiftly, boosting satisfaction rates. Optimized product placement, enhancing store layout and customer flow.Teleperformance, North Lauderdale, FL - Member Service RepresentativeInformed members about Medicaid benefits, eligibility, and enrollment for multiple states.Assisted members in locating providers and covered medications, improving access to care. Updated member information, issued ID cards, and changed primary care physicians.Facilitated internal updates for grievances, appeals, and member materials, ensuring timely resolutions.Resolved insurance claim complaints, aiding members in understanding billing issues.Scheduled appointments with various healthcare providers, enhancing member satisfaction.Transferred members to appropriate services, including transportation and case management.Enhanced member experience by efficiently resolving insurance issues and updating records.Analyzed member inquiries to provide tailored solutions, improving service delivery.Provided comprehensive support to members, ensuring clarity in healthcare benefits and services.Maintained accurate member data, facilitating effective healthcare management and support.3Guided members how to expedite grievance and appeals processes, boosting resolution efficiency.Assist members with researching insurance claims offering the customer help and answering inquiries, entering and retrieving claims information from a database system.EducationJanuary 1999 - June 2000Jacksonville Job Corps/Coastal Pines Technical College, Jacksonville, FL, Waycross, GA - Business Administration/GED DiplomaJune 8th 2024 - July 6th 2024Excel Solutions LLC Florida Department of Financial Services/Pearson/Vue, Fort Lauderdale, FL - FLA Health Agent (0240) |
