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Summary of QualificationsCreative Problem SolverExcellent analytical skills, detail and goal oriented, efficient and organizedExperience with computer software such as Word, Excel, Access, Outlook,Quickbooks and AdobeCommitted to providing superior quality and excellent customer serviceExperience2023-2024 United States Postal Service Greensboro, NCHuman Resources AssociateSpecializing in FMLA (Family Medical Leave Act) cases for over 600,000postal employees. Determine eligibility for FMLA. Review medical certifications tofrom doctors to determine correct category for FMLA. Correspond withemployees through written and phone contact.2021 United States Postal Service Greensboro, NCPSE/Unassigned RegularProcess mail by keying zip codes, sorting mail by zip codes and performsother duties as needed to get mail out and delivered to correct recipient.2020 United States Postal Service Greensboro, NCMail Processing AssistantLoads, unloads, and moves bulk mail and performs other duties incidental to the movement and processing movement and processing of mail.2016-2020 Alternative Surface Products Greensboro, NCProject CoordinatorCoordinate granite countertop installations between store customers, salesand fabrication shops. Ensure all essential details are accurate.Confirm all necessary paperwork is signed and on file.Maintain communication at all stages of process with all involved to ensure apleasant and timely experience with precision accuracy.2014-2016 Measurement, Inc. Greensboro, NCReader/EvaluatorRead and score essay questions for school systems all over the country.2010-2014CaregiverProvided care for an elderly homebound relative.2007-2010 Phillips All Seasons Realty Staley, NCReal Estate SalespersonAssist buyers in finding a home that met their needs at the best possible priceAssist buyers in obtaining financing, scheduling inspections, completing HUDSettlement StatementsListing homes for sellers using Comparative Marketing AnalysesWorking with other agents to negotiate terms of the contract to purchase2006-2007 Lincoln Financial Group Greensboro, NCControl and Distribution AssociateResearch life insurance policies upon receipt of claimAdd claims to the system for processing2005-2006 Dr. Kelly Mitchell Orthodontics Greensboro, NCFinancial CoordinatorFiled claims with insurance after verification of coverageNegotiated contracts and repayment plansHandled accounts payable/receivableHandled correspondence with other dental professionals2003-2005 Access Dental Care Greensboro, NCBilling and Scheduling CoordinatorHandled billing as well as posting paymentsScheduled patient appointments and proceduresOffice duties included answering phones, filing, data entry1998-2003 United Healthcare Greensboro, NCMedical Cost Recovery AnalystProcessed and audited medical claimsRan reports to identify overpaid claimsWorked with providers to recover overpayments1994-1998 Unicare Life & Health Insurance Greensboro, NCEligibility AnalystProcessed medical claimsAnalyzed reports to keep Eligibility records up-to-date and accurateResearched and corrected Eligibility issuesEducation19891993 University of NC at Greensboro Greensboro, NCB.A., EconomicsGraduated Magna Cum Laude.2003 Dan Mohr School of Real Estate Greensboro, NCNC Real Estate Salespersons License2003 Guilford Tech Community College Greensboro, NCNC Real Estate Brokers License |
