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Candidate Information
Title Customer Service No Degree
Target Location US-NC-Statesville
Email Available with paid plan
Phone Available with paid plan
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Donald C Brown JRStatesville NC Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARY:An U.S. Army veteran that is a well-qualified professional accustomed to competently managing multiple assignments in a fast-paced environment requiring efficiency and accuracy. Team player with exceptional interpersonal and communication skills and the ability to motivate personnel, conduct performance evaluation reviews, and ensure compliance with standard operating procedures.RELATED SKILLS:Ability to multi-task to showcase effectivenessStrong organizational, leadership skills, and training experience.Stellar customer service that allow 100% customer satisfactionActive Listening - give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate timesNavigating software: MS Word, MS Excel, PowerPointEDUCATION:Associate of Science in Broadcasting City College, Fort Lauderdale, FL (no degree) 03/2017/ to 10/2018B.S in Psychology Capella, Minneapolis, MN (no degree) 03/2015/ to 10/2016PROFESSIONAL EXPERIENCE:Home Paramount - (Termite Technician) Statesville, NC 07-10-2023 to 06-01-2024Conducting thorough interior and exterior inspections to locate dangerous, destructive or annoying pestsOffering sound advice on both chemical and natural pest control remediation optionsProviding estimates for one-time treatments and continual maintenanceSetting traps for rodentsSpraying perimeters of homes and structures for termites, ants, cockroaches and other insectsSafely and efficiently removing wasp, hornet and bee nestsStrategically positioning bait pellets to eliminate rats and miceCovering holes and cracks with foam, mesh and wood to hinder rodent and insect entryRecommending additional products and services for effective pest controlLongHorn - (Food Prep Technician) Statesboro, GA 03-10-2023 to 05-01-2023Prepare all food items according to standard recipes and menu specificationsEnsure that all products are of the highest quality, freshness, and tasteMaintain a clean and organized work area at all timesFollow proper safety and sanitation guidelines when handling food and equipmentMonitor product freshness and rotate stock as neededAssist in training new line cooks on proper cooking techniques and proceduresWork with other kitchen staff to ensure efficient workflow during peak hoursPrepare ingredients for use in dishes, including washing, chopping, marinating, and seasoningCook meats, fish, vegetables, and other foods according to recipes or customer ordersPlate and garnish dishes according to restaurant standardsMonitor food temperatures throughout the cooking process to ensure food safetyClean and sanitize all kitchen surfaces and equipment after each shiftSynergy - (Unarmed security) Bluffton, SC 01-06-2023 to 04-01-2023Presenting at all times, a smart, alert, and visible security presence at the premises of our clients.Conducting shift handover procedures at the start and end of each shift to ensure all matters of concern or note occurring during a shift are passed on for the purposes of service and incident management continuityWriting complete and accurate handover and incident reports and taking appropriate action as required on all reports passed to you at the commencement or during a duty shiftEnsuring the safety and security of our clients buildings and assets by complying with safe working procedures and carrying out all security duties as specified, including internal and external patrols, monitoring CCTV, searching people and vehicles as examplesReporting any security events and dealing with emergency situations, including initial alerts and evacuations, in accordance with site proceduresWorking as part of a team to provide conflict resolution assistance at client premisesGreeting, assisting and directing members of the public visiting the premises of our clientTechnical College of The Lowcountry - (Groundskeeper Manager) Bluffton, SC 03-10-2022 to 02-15-2023Cleans offices, rooms, hallways, lobbies, rest rooms, elevators and stairways.Sweeps, mops, vacuum, scrubs, waxes and polishes floors.Vacuum rugs, carpets and upholstered furniture.Dusts furniture and fixtures.Disposes of trash and waste. Dispose of recycled can/bottle containers.Keep grounds free of debris. Monitor all areas for needed custodial and /or maintenance work.Monitors inventories in the custodial closet. Attend training and safety meetings and other related meetings; follow all safety policies and procedures. Assists with setup of facilities for meetings, classrooms, conferences, events, etc.Allied Universal - (Unarmed security) Orlando Fl to Bluffton, SC 12-06-2019 to 02-01-22Presenting at all times, a smart, alert, and visible security presence at the premises of our clients.Conducting shift handover procedures at the start and end of each shift to ensure all matters of concern or note occurring during a shift are passed on for the purposes of service and incident management continuityWriting complete and accurate handover and incident reports and taking appropriate action as required on all reports passed to you at the commencement or during a duty shiftEnsuring the safety and security of our clients buildings and assets by complying with safe working procedures and carrying out all security duties as specified, including internal and external patrols, monitoring CCTV, searching people and vehicles as examplesReporting any security events and dealing with emergency situations, including initial alerts and evacuations, in accordance with site proceduresWorking as part of a team to provide conflict resolution assistance at client premisesGreeting, assisting and directing members of the public visiting the premises of our clientAptive Environmental Pest Control - (Pest control Technician) Orlando, FL 04-06-2019 to 10-15-2019Conducting thorough interior and exterior inspections to locate dangerous, destructive or annoying pestsOffering sound advice on both chemical and natural pest control remediation optionsProviding estimates for one-time treatments and continual maintenanceSetting traps for rodentsSpraying perimeters of homes and structures for termites, ants, cockroaches and other insectsSafely and efficiently removing wasp, hornet and bee nestsStrategically positioning bait pellets to eliminate rats and miceCovering holes and cracks with foam, mesh and wood to hinder rodent and insect entryRecommending additional products and services for effective pest controlAll City Management Service- ( Cross Guard) Palm Beach Garden,Fl 09-01-2018 to 02-15-2019Enforcing traffic ordinances at a school crossing zoneRecording names of operators and license numbers of vehicles violating traffic regulations at a school crosswalk, and reporting violations to the Police DepartmentPerforming other job duties as assigned.Ensuring the safety of children by directing traffic and assisting children in crossing the street safely.Wearing a reflective vest and using a stop sign to direct traffic around an intersection.Ensuring that students are aware of hazards when crossing the street or road.Performing routine pedestrian safety work in the vicinity of a school and guiding school children at intersections before and after schoolDollar Tree- ( Seasonal Stocker) Palm Beach Garden, Fl 10-01-2016 to 02-15-2017Perform general stocking duties on a daily basis including storing and stocking products in/on bins, pallets, shelves, racks, and refrigeratorsMove, handle, and transport finished products, material, or supplies to other departments by utilizing hand jacks, lift carts, and other means of transportationLoad, unload, and move heavy, bulky productsKeep the work area clean, organized, and free of hazards (including backroom and shelves), and dispose of trashHelp and assist customers in finding merchandise and providing them with informationFollow safety policies and procedures, and encourage colleagues to do the sameTwisted Oaks - (Dishwasher) Statesville, NC 12-01-2015 to 03-12-2016Collected used kitchenware from dining and kitchen areasLoaded and unloaded dishwashing machinesWashed specific items by hand (e.g. wooden cutting boards, large pots and delicate china)Stored clean dishes, glasses and equipment appropriatelySet up workstations before meal prep beginsEnsured there are always enough clean dishes, glasses and utensils, especially during peak hoursMaintained cleaning supplies stock (e.g. detergents) and place orders when necessaryChecked washing machines operation and promptly report any technical/performance issuesSanitized the kitchen area, including the floorYMCA-(Youth Sports Assistant) El Paso, Texas 08- 01-2011 to 11-11-2014Assisted in the planning, organizing and administration of all programs and activities within the youth sports departmentRecruited, trained, supervised, evaluated and recognized all staff volunteers of the departmentInterpreted and communicated services, activities, philosophy and objectives of the department to the staff volunteersProvided continuous feedback to the Youth Sports DirectorReported any maladjusted or criminal behavior that might damage individuals or the reputation of the camp to supervisor including reporting any suspected child abuseUS Army-(Food Specialist) Germany to El Paso, Texas 10- 31-2008 to 06-14-2014Provided leadership and managed the unit/program/department; make decisions; solve problems; developed unit procedures; developed records/files; conducted meetings; represented unit/department/program at internal and external meetingsManaged employees and team performance; provided new employee orientation; provided adequate training for employees; coached, counseled and motivated employees; evaluated employees; investigated complaints or performance concernsEnsure effective employee/labor relations; created an ethical, non-discriminatory and safe work environment; established effective communication methodsReferences Upon Request

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