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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEHighlightsBuilds and maintains internal and external relationshipsSkilled, Dynamic, ProfessionalDetail oriented, organized, creative, works well under pressureSoftware Experiences: Intermediate/Advanced user of MS Office (Word, Excel, PowerPoint, Visio, etc.), SAP, JD Edwards, MS Access, Crystal Reporting, Oracle, BrainWare, Citrix, CIS, Peachtree, QuickBooks, Chamber Master, Logics, and moreAdministrative, Leadership, Management, Human ResourcesCoordinated office services between multiple departmentsManaged multiple executive level calendars and travel arrangements (including international)Prepared personnel and budget reports, studied management methodImproved workflow, simplified reporting procedures, and implemented cost reductionsCoordinate, administer and organize project/job activitiesAnalyzed recordkeeping systems, forms control and directed office layoutEstablished budgetary requirements and performance standards to create new systems and revise proceduresIssued and interpreted operating and personnel policies and requirementsReviewed and answered executive correspondence via email, phone, and videoconferenceInterviewed job applicants, conducted orientation of new employees and planned training programsManaged lower level administrative team, temporary support staff and internsPrepared bi-weekly payroll for ~75 municipal employees & retireesHR Point of contact for personnel (record keeping, hiring onboarding, benefit liaison)Event Coordinator (Cornell graduation & residential sessions, in support of local businesses, job fairs)Customer Service & Sales SupportOpened Accounts, explained quoting/ordering and processed purchases through deliveryInterviewed customers to obtain information and explain available servicesInbound and Outbound call center experience (collections, account services and updates)Successfully handled customer returns, complete credit applications and responded to telephone requestsCommunicate effectively to provide exceptional service to internal and external customersCoordinated with management to prioritize the workflow to meet customer goals and timelinesAssist customers with purchase decisions, store directions, credit applications, special orders and stock/face inventoryProvide consultative sales of computer systems to educational and corporate accountsProspected for customers through cold calls, referrals and networkingQualified leads, negotiated with corporate customers, closed deals and managed accountsImproved sales policies and practicesDefined sales cycle, created accurate job descriptionsDeveloped standards for customer relationship managementWork HistoryPrivate Direct Support Professional, Binghamton 2023 to 2024UHS, Binghamton, NY Patient Coordinator 2022 to 2023NYSEG (Avangrid), Kirkwood, NY Customer Service Representative 2021 to 2022Ascension, Unit Secretary Emergency Department 2020 to 2021Sanmina, Owego, NY Program Manager 2016 to 2018Raymond Corporation, Greene, NY Executive Assistant L2 2013 to 2016Cornell University, Manager, Academic Services 2008 to 2013EducationSUNY Broome Community College Associate of Arts Degree, 1991Cornell University Bachelors Degree Coursework 2010 to 2013Leadership Tioga Program 2019 |
