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Chicago, IL Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEBold ProfilePROFESSIONALSUMMARYOrganized and motivated individual with a strong focus on time management and organizational skills. Eager to apply abilities across diverse settings. Currently seeking entry-level opportunities to enhance skills and make valuable contributions to company growth.SKILLS Punctuality Verbal and written communication Customer Service Adaptive Learning Ability to work in a team A strong work ethic Computer skills ( Microsoft office ) Bilingual ( French & English)WORK HISTORY FIRE WATCH GUARD 02/2024 to CURRENTMalan Best Security San Francisco, California Responded quickly to emergency situations such as fires, Conducted security checks and patrols to ensure the safety of personnel and property. Maintained daily logs of activities with detailed reports when necessary. Prepared written documentation related to incident reports. Operated radio communication systems for coordination with co-workers and supervisors.Conducted training sessions for new guards on company policies and procedures. Inspected fire extinguishers and alarms periodically for proper functionality. HOUSEKEEPING AND LAUNDRY ATTENDANT 11/2023 to 01/2024 The Peninsula Chicago Chicago, IllinoisAssisted guests with their laundry needs by providing instructions and assistance in using the laundry machines.Ensured all guest rooms were clean, comfortable and stocked with necessary Responded to guest requests for extra towels, blankets or other items. Checked inventory of cleaning supplies and ordered more when needed. Organized storage areas for efficient useDelivered requested items such as additional pillows or blankets promptly to guests.Removed soiled linens and articles from rooms and delivered to laundry area.ASSISTANT CARGO SURVEYOR 04/2020 to 07/2023AFRICA P& I TOGO Lom, TogoInterpreted legal documents such as cargo plan, manifest, B/L, LOI, storage plan, fumigation certificateInspection pre-discharge of all kinds of goods, such as bagged rice, sugar, wires, Containers inspection during damage or loading Vessel hold inspections Daily report during operationsAssistance to the the captain of the vessel with the port authority or others partiesBOLT BILINGUAL CUSTOMER SERVICES 01/2019 to 09/2021 Majorel Togo Lom, TogoReduced customer complaints by proactively identifying potential issues and implementing solutions. Resolve tickets issues for customers ( Riders or Drivers) Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.Supported upper management in implementing new initiatives aligned with organizational goals.Collaborated with other departments for seamless coordination during escalated situations or special requests.EDUCATION OSHA Certification Online 07/2024 OSHA 107, 108 & 113Bachelors Logistics Management 06/2019ESAG -NDE Catholic College, Lom, Togo |