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Click here or scroll down to respond to this candidateCandidate's Name
Street Address N. Cathy LnMount Prospect, IL Street Address
EMAIL AVAILABLEProfessional SummaryHighly experienced Senior Business and IT Analyst Advisor.Skilled in all areas of Requirements, including Use Cases and User Stories, within Agile, Scrum/Product and Waterfall processes.Business Process Transformation is a passion as well as coaching/mentoring/training peers.Nov 2023 June 2024 Personal Sabbatical Caregiver to Family MemberMay 2011 Oct 2023 CVS Health - PBM Business Analysis AdvisorCollaborated closely with hundreds of PBM (Pharmacy Benefits Management) Business Partners, IT Developers and QA staff to facilitate, write and implement Requirements for PBM domain including Claim processing and Mail Order processing.Worked on projects for the legacy RxClaim application and integration of numerous web applications.An experienced multi-tasker managing parallel multiple projects and conflicting due dates. Completed requirements for hundreds of small, medium, large and extra-large projects, with some lasting multiple years.Highly skilled in establishing good working relationships across all areas.Requirements formats included Standard Requirements documents, Use Cases and User Stories. Experienced with methodologies including Waterfall, Agile and most recently some experience in Product/Scrum methodology.Worked on many projects that were integrations with TPA (Third Party Vendors) performing gap analysis for effective requirements.Involved in creating user interface mockups for web application projects, process flows and including business rules with the Use Case process.June 2009 - May 2011 TEK Systems@CVS Health External Consultant/Sr. Business AnalystExternal Consultant for TEK Systems at CVS Health implementing a Standard Requirements Process across a large department.Worked with Client Business partners, Developers and Testers to develop and integrate standard processes as well as a Change Manager for introducing and adoption of Use Case methodology for the department.Converted to a CVS Health employee in May 2011.Dec 2007 May 2009 Allstate Financial Technology/ Processing Reengineering AnalystManaged the Requirements Engineering Program which championed and implemented continuous process improvements to the standard Requirements processes across AFT.The largest Change Management effort was to communicate and implement Use Cases throughout the organization.oCreated training documents, distributed and scheduled/held training workshops for over 100 Business Analysts and other staff on Use Cases.Mar 2004 Dec 2007 Ajilon Consulting@Allstate Financial Technology External Consultant/Processing Reengineering AnalystExternal Consultant for Ajilon Consulting at Allstate Financial Technology, managing the Requirements Engineering Program by developing a Standard Requirements Process across AFT.Converted to an Allstate Financial Technology employee in Dec 2007.1985 2002 CBIS/CBSI/Convergys Project Manager/Business AnalystStarted at the inception of the Cellular Industry, supporting the Cellular Billing program and processes used by many Cellular Carriers.Supported the mainframe Program Macro/Cell by supervising the Table Maintenance Team to implement changes for new/existing Rate Plans, Features, etc. for Billing Services.Managed project plans, issues, risks, cost, resources and Business needs on all size IT projects.Developed and implemented standard Requirements processes including facilitation, change management and traceability.Technical Skills:Skilled at planning, scheduling and facilitating meetings with the needed resources to perform productive Requirements sessions and project documentation including using tools such as:o Outlook Calendaro Live Meetingo MS Teamso WebEx.o Rally (RM)o SharePoint (RM)o PowerPointo VisioDocumenting Requirements in:o Waterfall methodology: Charter, BRD, FRD and Traceability Matrixo Agile Methodology: Use Case formato Agile and Scrum Methodology: User Story format and CeremoniesAs Is and To Be Gap Analysis and Diagramming for Systems Integrations.12 years in Pharmacy Benefits Management:oEnrollment and EligibilityoDrug FileoUtilization ManagementoSpecialty DrugsoFormulary ManagementoBenefit AdministrationoClaims ProcessingoMail Order ProcessingoMultiple Provider/Member Facing PortalsoPayer ProcessingoProcess Diagramming: such as diagrams for As Is, To Be, and Swim lanesoSQL Queries for research and problem solvingSoft Skills:Proven capabilities in managing highly evolving priorities.Productive in a remote working environment.Effective Communication skills for all levels of the organization and developing good relationships with Business and IT StakeholdersProven Process transformation and continuous improvement skills.Skilled at mentoring, coaching and training peers.Highly effective in Conflict Resolution.Strong analytical and problem-solving skills.Change Management and CommunicationContinued Learning:Villanova University (Online) Completed March 2004 Mastering Project Management CertificateVillanova University (Online) Completed January 2004 Essentials of Project Management Certificate |
