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Title Business Development Customer Service
Target Location US-MN-Maple Grove
Email Available with paid plan
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Candidate's Name
Albertville, Minnesota 55301 PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLE SUMMARYA strategic and forward-thinking senior sales manager, with an extensive background in key account management, sales and business development, compeve intelligence, sales and markeng strategy implementaon, and consultave selling. Catapulted revenue through the development of mulple sales channels. Eecve in the movaon and development of sales teams to achieve desired objecves and successfully close accounts. An exemplary record in business development through establishing advantageous relaonships with clientele, producing eecve sales and operaonal strategies, as well as performing research to increase market penetraon.EXPERIENCEWINDSTREAM, Minneapolis, MinnesotaSenior Account Development Director, 2022-2024Culvated and fostered new and returning business relaonships, driving sales to Fortune 500 companies.Supported clients in devising UC&C strategy best-suited to their environment (Lync, Jabber, CCA-SP, and Teams).Propelled revenue to new levels through strategic idencaon of new sales opportunies for growth.Delivered product trainings and demonstraons.Facilitated strategic selling to promote future expansions within the Windstream product porolio.Collaborated with the direct sales team into new accounts to drive revenue.Accurately projected sales forecasts and managed sales funnels.Maintained connuous YOY growth in revenue due to strategic relaonship management abilies. VERIZON WIRELESS, Minneapolis, MinnesotaNaonal Account Manager - Indirect, 2018-2021Managed relaonships with 21 naonal retail stores.Trained and developed sales teams to drive increased producvity and sales within retail stores.Drove new revenue growth through incenvizing the sales team.Followed up with net promoter scores to ensure customer sasfacon with the company.Ensured stores were merchandised to company specicaons.Worked with store managers to drive non-phone gross adds.Maintained contracted service levels within each locaon.Grew revenue on a month-over-month and year-over-year basis. PGI, Minneapolis, MinnesotaAccount Manager, 2016-2017Managed exisng business relaonships with Fortune 500 companies, supporng development of UC&C strategy with a SaaS model.Sourced and developed new growth opportunies, execung and delivering addional new revenue.Drove new revenue growth through diverse product oerings, such as webcasng and SaaS.Executed strategic selling, eecvely managing sales funnel and pipeline acvity to accurately project sales forecast.Held accountability for exemplary customer service and follow up, fostering solid C-level relaonships.Maintained contracted service levels within each account.Grew revenue on a month-over-month and year-over-year basis.Achieved 103% of the plan in 2016 and recognized as Q4 2016 MVP for outstanding sales performance. Candidate's Name , Page 2LEVEL 3, Minneapolis, MinnesotaSenior Account Manager, 2012-2016Culvated and fostered new and returning business relaonships, driving sales to Fortune 500 companies.Supported clients in devising UC&C strategy best-suited to their environment (Lync, Jabber, and CCA-SP).Propelled revenue to new levels through strategic idencaon of new sales opportunies for growth.Delivered product oerings such as webcasng to drive sales while delivering comprehensive client educaon on all products, BlueJeans, ON24, and webcasng.Facilitated strategic selling to promote future expansions within a Level Three product porolio.Collaborated with the direct sales team as subject maer expert to introduce collaboraon services into new accounts to drive revenue.Projected sales forecasts accurately and managed sales funnels.Maintained connuous YOY growth in revenue due to strategic relaonship management abilies.Achieved 104% of quota in 2013 and 2015, and grew territory 22%.Recognized as MVP in August 2013, February 2014, June 2014, and May 2015. ADDITIONAL EXPERIENCEQWEST / CENTURYLINK, Minneapolis, Minnesota, Enterprise Select Accounts, Account Manager, 2011-2012. Generated and propelled sales through strategic account management iniaves and soluon selling. Prepared and delivered comprehensive and engaging presentaons to drive new accounts. Negoated contract term structure and product lines. Developed new markets for the region from a home-based locaon. Provided weekly reporng to the leadership team on producon and sales numbers. Formulated client customized networks and voice strategy to increase producvity and eciency. Aained 108% of quota in 2011 and 107% of goal in 2012; grew territory 34%.INTERCALL, Minneapolis, Minnesota, Global Accounts Manager, 2007-2009. Sold conferencing soluons to Fortune 750 clients in Minnesota. Prepared sales, campaigns, business, and product development plans. Established, built, and maintained customer relaonships, resulng in connuous revenue growth. Provided superior account management service and leadership by collaborang with teams within the organizaon in support of external and internal client needs. Completed sales acvity reports and maintained an accurate sales forecast, as well as other documentaon. Aended trade shows, client events, and industry networking events to promote business.IKON OFFICE SOLUTIONS, Bloomington, Minnesota, Account Execuve, 2004-2007. Proposed soluons to clients by integrang IKON technologies to include front-end soluons, connecvity, and hardware. Worked with school districts and community colleges to help integrate cost-eecve soluons, including responding to RFPs and bidding processes. Liaised with hospitals and clinics in the territory to facilitate them in managing documents through technologies. Collaborated with business managers, superintendents, teachers, and IT sta within schools to integrate technology and soluons. Achieved 122% of plan in 2006, 208% of plan in 2005, and 123% of plan in 2004.EDUCATIONUNIVERSITY OF WISCONSIN, Menomonie, WisconsinBachelor of Science, Markeng EducaonPROFESSIONAL DEVELOPMENTInternship / Educaonal Program (Selected out of 300K Students), Walt Disney World TECHNICAL SKILLSMicroso Oce Suite Outlook Salesforce Teams Webex Zoom Orum Outreach HubSpot Zoom ChatGPT

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