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Click here or scroll down to respond to this candidateCandidate's Name EMAIL AVAILABLESUMMARYA proven and verifiable track record for accomplishing the most challenging goals and making a strong commitment within the community to uphold the standards of the social service professional. Have extensive years of case management experience. Flexible, adaptable and compassionate with proven communication and interpersonal skills SKILLSGroup TherapyExtended Residential Alcohol & DrugServicesDevelopmental Disabilities and IntellectualDisabilitiesDepressionADHDSubstance AbuseChildren Special ServicesGovernment relations knowledgeHIPAA guidelinesChronic DiseasesPromotions planning skillsMarket research expertiseSocial media managementMarketing campaign strategyMentoring and coachingCommunity outreachStakeholder relationsData gathering and analysisCreative problem solverBehavior modelingActivity planningTraining & DevelopmentVideo conferencingComplianceSmartboard technologyProject managementContract development and managementIssue and conflict resolutionResource advocacyWorkforce ManagementCRMTeambuildingSupervision & leadershipEXPERIENCEHealth Disparities, Manager, Shelby County Health Department, October 2021-Current Memphis, TNEnhanced public health initiatives by developing and improving materials. oversaw development and implementation of health programs, initiatives and assessments. Devised new health education and promotion programs to meet specific or at-large needs of local community.Educated community members on disease prevention, vaccines and mental health resources. Evaluated data to identify and address community-specific health needs. Nastassia CrumpPHONE NUMBER AVAILABLE EMAIL AVAILABLE Cordova, TN 38018 SUMMARYA proven and verifiable track record for accomplishing the most challenging goals and making a strong commitment within the community to uphold the standards of the social service professional. Have extensive years of case management experience. Flexible, adaptable and compassionate with proven communication and interpersonal skills SKILLSGroup TherapyExtended Residential Alcohol & DrugServicesDevelopmental Disabilities and IntellectualDisabilitiesDepressionADHDSubstance AbuseChildren Special ServicesGovernment relations knowledgeHIPAA guidelinesChronic DiseasesPromotions planning skillsMarket research expertiseSocial media managementMarketing campaign strategyMentoring and coachingCommunity outreachStakeholder relationsData gathering and analysisCreative problem solverBehavior modelingActivity planningTraining & DevelopmentVideo conferencingComplianceSmartboard technologyProject managementContract development and managementIssue and conflict resolutionResource advocacyWorkforce ManagementCRMTeambuildingSupervision & leadershipEXPERIENCEHealth Disparities, Manager, Shelby County Health Department, October 2021-Current Memphis, TNEnhanced public health initiatives by developing and improving materials. oversaw development and implementation of health programs, initiatives and assessments. Devised new health education and promotion programs to meet specific or at-large needs of local community.Educated community members on disease prevention, vaccines and mental health resources. Evaluated data to identify and address community-specific health needs. Promoted public health initiatives through media collaborations, organization websites and press releases.Helped with targeting public health work by developing needs assessments. Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large. Implemented standardized analytics to actively manage PPE inventory control needs. Maintained open lines of communication with clinical staff to cross-organizational COVID-19 initiatives.Verified license data through background checks and field investigations. Coordinated licensing procedures to track correspondence and follow-up actions. Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care. Oversaw event logistics, venue scheduling and accommodations. Delivered client services in logistics, registration and attendee tracking for internal and external events.Participated in pre-event meetings to review expectations and security measures. Assisted with training and supervision of staff, driving successful event management. Coordinated vendors, timelines and budgets for events. Generated reports and obtained data to develop analytics on key performance and operational metrics.Assisted with efforts to track, evaluate and report on impact of programs using multiple data sources.Used eLearning technology to distribute course materials and communicate with students. Juggled multiple projects and tasks to ensure high quality and timely delivery. Collaborated with health specialists to determine client needs and helped clients develop attainable goals.Prioritized and organized tasks to efficiently accomplish service goals. Demonstrated self-reliance by meeting and exceeding workflow needs. Demonstrated leadership by making improvements to work processes and helping to train others.Motivated and encouraged team members to communicate more openly and constructively with each other.Resolved interpersonal conflicts by listening, finding common ground and building relationships.Created agendas and communication materials for team meetings. Handled employee problems in absence of general manager. Wrote grant proposals, marketed education programs and implemented fundraising strategies.Performed research on various health topics to develop thorough and comprehensive class curricula.Enhanced awareness of health resources and worked to connect individuals with programs. Revised training programs and curricula to reflect new industry information and trends. Spoke with health community workers and members of public about importance of health, prevention and treatment.Checked accuracy of public data and materials, making immediate changes upon discovery of outdated information.Lead, Public Health Emergency Preparedness, Shelby County Government, October 2020-October 2021Memphis, TNConducts investigation of persons diagnosed with or having contact to COVID-19. Assures epidemiological investigations are conducted to establish exact relationships between patients.Provide effective technical assistance and training to the program, related to data collection and reporting protocols.Cross-departmental collaboration to ensure appropriate public health efforts are conducted to provide the general public with accurate information. Prepares and presents data reports required by management and the state government to monitor active COVID-19 cases and exposures.Develop and disseminate guidance to improve COVID-19 surveillance data collection quality and completeness.Conducted background investigations for personnel security clearances. Adhered to local, state and federal guidelines and accrediting agency regulations. Completed comprehensive face-to-face interviews with subject, neighbors, employers, family and friends and generated detailed reports documenting investigative findings. Conducted background investigations for personnel security clearances. Trained and mentored field investigators and worked with team lead to identify skills, problem areas and opportunities for staff development and improvement. Marketing Specialist, United HealthCare Services Inc., April 2019-October 2019 Minnetonka, MNExecuted successful product introductions by coordinating actions with social media, public relations and other internal teams.Organized United Healthcare Community Plan Of Mississippi Community events to establish community relationships and maximize marketing strategies. Implemented initiatives to increase brand awareness and engagement with target audience. Created and provided marketing material to meet business needs. Engaged with social media followers and promoted products and events through giveaways and promotional sales.Targeted customers for campaigns and identified appropriate marketing channels. Produced promotional event marketing collateral, communicating with clients to assess needs and provide project updates.Developed spreadsheets and useful data models to track and outline key information. Increased revenue potential by promoting and facilitating opportunities for establishing guest relationships and ensuring customer retention.Ensured success by managing comprehensive advertising and marketing strategies, including resource allocation management, relationship building and cost estimation. Provide thought leadership to drive development of innovative, industry-leading marketing strategies/programs/initiatives.Demonstrate understanding of applicable laws, regulations, contracts, and compliance requirements (e.g., HIPAA, HealthcareReform/PPACA, state contracts, CMS)Align marketing initiatives/campaigns with applicable business goals/objectives, as well as the needs of identified targetpopulations/clientsAnalyze customer behavior to drive understanding of current and future customer and market needsGuest Educator, Enriched Schools, March 2018-March 2020 Memphis, TNAssessed each student's grasp of class material presented in courses and workshops. Implemented remedial programs for students requiring extra assistance. Tested students with quizzes, essays and exams to gauge learning comprehension. Oversaw and directed parent conferences, lesson plans and classroom activities. Liaised with teachers to develop cohesive educational plans and improve student support. Remained calm and patient in all student interactions to support individual growth and development.Built and strengthened positive relationships with students, parents and teaching staff. Planned and implemented lessons using various teaching strategies to meet diverse student needs.Motivated students to be more engaged in classes through applying positive reinforcement techniques.Created lesson plans in accordance with state curriculum and school-wide curriculum standards.Youth Workforce League Supervisor, SHELBY COUNTY MAYOR LEE HARRIS SUMMER WORK PROGRAM, May 2019-August 2019Memphis, TNMonitored students performance and safety, conducting retraining to correct problems and optimize productivity.Identified and corrected performance and personnel issues negatively impacting team and business operations.Established and enforced clear goals to keep all students on same level and working collaboratively.Maintained thorough and accurate records outlining program operations and students progress.Adhered to all protocols and procedures to maintain safety of students. Oversaw safety and security of each youth under supervision. Approached conflicts and crisis situations in calm and professional way. Helped youth offenders or at-risk individuals improve abilities, behavior and emotional strength. Lead Community Health Worker, United HealthCare Services Inc., February 2018-April 2019 Minnetonka, MN Establish prompt and timely contacts with members, significant others, providers, community agencies and internal Conduct multiple assessments to establish baseline physical and behavioral health functioning and determine member improvement; Evaluate and assess members in the community setting; Identify member's problems based on analysis of assessment data; Interaction with UHC members via telephone to assist and support an appropriate level of care. This may include making outbound calls to members and/or providers to assist in scheduling appointments, closing gaps in care or chart collection activities Establish a complete treatment plan to improve and/or maintain member's level of functioning in the community and tenure in the community setting; Follow members through different levels of care as required; Managed Care and Medicare programs; experience with commercial and Medicare regulations Participate in inter/multidisciplinary rounds and case discussions as applicable to the member care and treatment. Provided various care coordination activities in collaboration with the member's primary care physician, specialist, Health Management staff, mental health professionals, public agencies and other providers as required;Substitute Teacher, W.E.B Du Bois High School of Arts and Technology, February 2016-May 2018 Memphis, TNEnforced classroom routines to keep students on schedule and operating at consistent level. Implemented lesson plans assigned by classroom teacher to educate students about key concepts.Provided notes and reports on school day activities to primary teacher. Requested as substitute teacher based on excellent referrals and trusted performance. Engaged students in discussions to promote interest and drive learning. Maintained student attendance and assignment records to prevent lapses during teacher absences.Stayed up to date with current regional curriculums to maintain readiness for long- and short-term substitute jobs.Created lesson plans to address requirements of state curriculum. Service Coordinator, United HealthCare Services Inc., October 2013-February 2018 Minnetonka, MNEngage members in high quality Primary Care by meeting them where they live and coordinating services available through their TennCare and Medicare benefits as well as available community services.Support member and UHCCP clinical teams through a person centered, integrated approach to service coordination and community outreachIdentified and contacted appropriate community resources on behalf of clients. Identified gaps in current services and developed relationships with members, and government agencies.Coordinated a range of services, including field visits and primary care visits with members to appointements, for a caseload of up to 75 members. Locate members who have been identified for the Neighborhood Connections program. Build supportive, understanding relationships with members. Identifying and understanding members' barriers to engaging in care and assisting them to overcome those barriers.Help members to understand and access all needed benefits and available community services.Assist members to create health management goals and to achieve those goals. Perform home visits and completing assessment forms. Facilitate member linkage to care providers and community agencies. Coordinate services among providers, community agencies, and health plan clinical teams. Referral Coordinator, Methodist Le Bonheur Healthcare, October 2003-October 2013 Memphis, TNKnowledge of insurance benefits and precertification requirements for commercial, Medicare and Medicaid plans.Responsible for obtaining authorization/pre-certification and verification of benefits for all radiology orders forwarded from the primary care physicians in the General Clinic. Authorizations must be obtained before services are provided. Developed productive working relationships with numerous insurance company representatives.Scheduled patients according to availability, urgency and insurance authorization guidelines. Attended government health website project meetings and transcribed meeting minutes, topics of interest and project statuses.Served as central point of contact for all outside vendors needing to gain access to the building.Aided senior leadership during the executive decision-making process by generating daily reports to recommend corrective actions and improvements. Returned all emails and calls within 24 hours of receipt. Helped senior clerical staff complete daily workloads. Address patient inquires and concerns promptlyParticipate in panel interviewing for potential hires .Thoroughly train new associates on the multi-faceted duties of Patient Access. Uphold an ongoing commitment to the Methodist LeBonheur Health care mission statement.Answered incoming phone calls and sorted, distributed and sent mail correspondence. Reviewed incoming correspondence and determined priority and required action. EDUCATION AND TRAININGBachelor of ScienceSOCIAL WORK, Union University, Jackson TN 2014Bachelor of ScienceGENERAL STUDIES, Tennessee State University, Nashville TN May 2003 ACTIVITIES AND HONORSToys for TotsMemphis Food BankMemphis City Schools Connect Mentoring ProgramLe Bonheur Children's Pumpkin RunMemphis Humane SocietyMid-South Heart WalkCatholic Charities of Diocese MemphisSalvation Army's Adult RehabilitationUnited WaySleeves Up MemphisLeadership MemphisRyan White ProgramMemphis LiftMemphis ChallengeHope Urban MinistryNational Kidnety FoundationPromoted public health initiatives through media collaborations, organization websites and press releases.Helped with targeting public health work by developing needs assessments. Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large. Implemented standardized analytics to actively manage PPE inventory control needs. Maintained open lines of communication with clinical staff to cross-organizational COVID-19 initiatives.Verified license data through background checks and field investigations. Coordinated licensing procedures to track correspondence and follow-up actions. Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care. Oversaw event logistics, venue scheduling and accommodations. Delivered client services in logistics, registration and attendee tracking for internal and external events.Participated in pre-event meetings to review expectations and security measures. Assisted with training and supervision of staff, driving successful event management. Coordinated vendors, timelines and budgets for events. Generated reports and obtained data to develop analytics on key performance and operational metrics.Assisted with efforts to track, evaluate and report on impact of programs using multiple data sources.Used eLearning technology to distribute course materials and communicate with students. Juggled multiple projects and tasks to ensure high quality and timely delivery. Collaborated with health specialists to determine client needs and helped clients develop attainable goals.Prioritized and organized tasks to efficiently accomplish service goals. Demonstrated self-reliance by meeting and exceeding workflow needs. Demonstrated leadership by making improvements to work processes and helping to train others.Motivated and encouraged team members to communicate more openly and constructively with each other.Resolved interpersonal conflicts by listening, finding common ground and building relationships.Created agendas and communication materials for team meetings. Handled employee problems in absence of general manager. Wrote grant proposals, marketed education programs and implemented fundraising strategies.Performed research on various health topics to develop thorough and comprehensive class curricula.Enhanced awareness of health resources and worked to connect individuals with programs. Revised training programs and curricula to reflect new industry information and trends. Spoke with health community workers and members of public about importance of health, prevention and treatment.Checked accuracy of public data and materials, making immediate changes upon discovery of outdated information.Lead, Public Health Emergency Preparedness, Shelby County Government, October 2020-October 2021Memphis, TNConducts investigation of persons diagnosed with or having contact to COVID-19. Assures epidemiological investigations are conducted to establish exact relationships between patients.Provide effective technical assistance and training to the program, related to data collection and reporting protocols.Cross-departmental collaboration to ensure appropriate public health efforts are conducted to provide the general public with accurate information. Prepares and presents data reports required by management and the state government to monitor active COVID-19 cases and exposures.Develop and disseminate guidance to improve COVID-19 surveillance data collection quality and completeness.Conducted background investigations for personnel security clearances. Adhered to local, state and federal guidelines and accrediting agency regulations. Completed comprehensive face-to-face interviews with subject, neighbors, employers, family and friends and generated detailed reports documenting investigative findings. Conducted background investigations for personnel security clearances. Trained and mentored field investigators and worked with team lead to identify skills, problem areas and opportunities for staff development and improvement. Marketing Specialist, United HealthCare Services Inc., April 2019-October 2019 Minnetonka, MNExecuted successful product introductions by coordinating actions with social media, public relations and other internal teams.Organized United Healthcare Community Plan Of Mississippi Community events to establish community relationships and maximize marketing strategies. Implemented initiatives to increase brand awareness and engagement with target audience. Created and provided marketing material to meet business needs. Engaged with social media followers and promoted products and events through giveaways and promotional sales.Targeted customers for campaigns and identified appropriate marketing channels. Produced promotional event marketing collateral, communicating with clients to assess needs and provide project updates.Developed spreadsheets and useful data models to track and outline key information. Increased revenue potential by promoting and facilitating opportunities for establishing guest relationships and ensuring customer retention.Ensured success by managing comprehensive advertising and marketing strategies, including resource allocation management, relationship building and cost estimation. Provide thought leadership to drive development of innovative, industry-leading marketing strategies/programs/initiatives.Demonstrate understanding of applicable laws, regulations, contracts, and compliance requirements (e.g., HIPAA, HealthcareReform/PPACA, state contracts, CMS)Align marketing initiatives/campaigns with applicable business goals/objectives, as well as the needs of identified targetpopulations/clientsAnalyze customer behavior to drive understanding of current and future customer and market needsGuest Educator, Enriched Schools, March 2018-March 2020 Memphis, TNAssessed each student's grasp of class material presented in courses and workshops. Implemented remedial programs for students requiring extra assistance. Tested students with quizzes, essays and exams to gauge learning comprehension. Oversaw and directed parent conferences, lesson plans and classroom activities. Liaised with teachers to develop cohesive educational plans and improve student support. Remained calm and patient in all student interactions to support individual growth and development.Built and strengthened positive relationships with students, parents and teaching staff. Planned and implemented lessons using various teaching strategies to meet diverse student needs.Motivated students to be more engaged in classes through applying positive reinforcement techniques.Created lesson plans in accordance with state curriculum and school-wide curriculum standards.Youth Workforce League Supervisor, SHELBY COUNTY MAYOR LEE HARRIS SUMMER WORK PROGRAM, May 2019-August 2019Memphis, TNMonitored students performance and safety, conducting retraining to correct problems and optimize productivity.Identified and corrected performance and personnel issues negatively impacting team and business operations.Established and enforced clear goals to keep all students on same level and working collaboratively.Maintained thorough and accurate records outlining program operations and students progress.Adhered to all protocols and procedures to maintain safety of students. Oversaw safety and security of each youth under supervision. Approached conflicts and crisis situations in calm and professional way. Helped youth offenders or at-risk individuals improve abilities, behavior and emotional strength. Lead Community Health Worker, United HealthCare Services Inc., February 2018-April 2019 Minnetonka, MN Establish prompt and timely contacts with members, significant others, providers, community agencies and internal Conduct multiple assessments to establish baseline physical and behavioral health functioning and determine member improvement; Evaluate and assess members in the community setting; Identify member's problems based on analysis of assessment data; Interaction with UHC members via telephone to assist and support an appropriate level of care. This may include making outbound calls to members and/or providers to assist in scheduling appointments, closing gaps in care or chart collection activities Establish a complete treatment plan to improve and/or maintain member's level of functioning in the community and tenure in the community setting; Follow members through different levels of care as required; Managed Care and Medicare programs; experience with commercial and Medicare regulations Participate in inter/multidisciplinary rounds and case discussions as applicable to the member care and treatment. Provided various care coordination activities in collaboration with the member's primary care physician, specialist, Health Management staff, mental health professionals, public agencies and other providers as required;Substitute Teacher, W.E.B Du Bois High School of Arts and Technology, February 2016-May 2018 Memphis, TNEnforced classroom routines to keep students on schedule and operating at consistent level. Implemented lesson plans assigned by classroom teacher to educate students about key concepts.Provided notes and reports on school day activities to primary teacher. Requested as substitute teacher based on excellent referrals and trusted performance. Engaged students in discussions to promote interest and drive learning. Maintained student attendance and assignment records to prevent lapses during teacher absences.Stayed up to date with current regional curriculums to maintain readiness for long- and short-term substitute jobs.Created lesson plans to address requirements of state curriculum. Service Coordinator, United HealthCare Services Inc., October 2013-February 2018 Minnetonka, MNEngage members in high quality Primary Care by meeting them where they live and coordinating services available through their TennCare and Medicare benefits as well as available community services.Support member and UHCCP clinical teams through a person centered, integrated approach to service coordination and community outreachIdentified and contacted appropriate community resources on behalf of clients. Identified gaps in current services and developed relationships with members, and government agencies.Coordinated a range of services, including field visits and primary care visits with members to appointements, for a caseload of up to 75 members. Locate members who have been identified for the Neighborhood Connections program. Build supportive, understanding relationships with members. Identifying and understanding members' barriers to engaging in care and assisting them to overcome those barriers.Help members to understand and access all needed benefits and available community services.Assist members to create health management goals and to achieve those goals. Perform home visits and completing assessment forms. Facilitate member linkage to care providers and community agencies. Coordinate services among providers, community agencies, and health plan clinical teams. Referral Coordinator, Methodist Le Bonheur Healthcare, October 2003-October 2013 Memphis, TNKnowledge of insurance benefits and precertification requirements for commercial, Medicare and Medicaid plans.Responsible for obtaining authorization/pre-certification and verification of benefits for all radiology orders forwarded from the primary care physicians in the General Clinic. Authorizations must be obtained before services are provided. Developed productive working relationships with numerous insurance company representatives.Scheduled patients according to availability, urgency and insurance authorization guidelines. Attended government health website project meetings and transcribed meeting minutes, topics of interest and project statuses.Served as central point of contact for all outside vendors needing to gain access to the building.Aided senior leadership during the executive decision-making process by generating daily reports to recommend corrective actions and improvements. Returned all emails and calls within 24 hours of receipt. Helped senior clerical staff complete daily workloads. Address patient inquires and concerns promptlyParticipate in panel interviewing for potential hires .Thoroughly train new associates on the multi-faceted duties of Patient Access. Uphold an ongoing commitment to the Methodist LeBonheur Health care mission statement.Answered incoming phone calls and sorted, distributed and sent mail correspondence. Reviewed incoming correspondence and determined priority and required action. EDUCATION AND TRAININGBachelor of ScienceSOCIAL WORK, Union University, Jackson TN 2014Bachelor of ScienceGENERAL STUDIES, Tennessee State University, Nashville TN May 2003 ACTIVITIES AND HONORSToys for Tots |
