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Click here or scroll down to respond to this candidate Kimberly Walker
EMAIL AVAILABLE | PHONE NUMBER AVAILABLE | Midway Park, NC
SUMMARY
Seasoned professional with 19 years of experience in customer service and administrative roles, seeking a Remote
CSR position. Skilled in telecommunication, scheduling, and resolving customer inquiries as demonstrated in AMEX
specialist role. Proficient in ensuring HIPAA compliance and coordinating educational programs for healthcare
professionals.
WORK EXPERIENCE
Charles Walker Maintenance NYC, NY
Executive Assistance Oct 2013 - Present
Manage all office functions critical to the operation of a maintenance and renovation firm, including efficient
telecommunications and scheduling.
Coordinate the ordering of supplies and building materials, ensuring timely procurement for project continuity.
Handle administrative tasks such as permit applications and payroll processing to maintain compliance and
operational efficiency.
Cobra Maintenance LTD Bronx, NY
Executive Assistance Dec 2009 - Oct 2013
Managed telecommunication and scheduling, effectively coordinating estimate sessions for maintenance and
renovation projects.
Streamlined supply chain operations by ordering materials and equipment essential for business operations.
Handled administrative duties including permit applications and payroll processing to support organizational
efficiency.
PRC Jacksonville, NC
AMEX Customer Specialist/Membership Rewards Program Jul 2008 - Dec 2009
Addressed customer inquiries and resolved issues efficiently, ensuring high levels of satisfaction by providing expert
knowledge on products and services.
Coordinated with internal departments to escalate unresolved customer grievances, facilitating timely and effective
resolutions.
Inclinix Wilmington, NC
Medical Marketing Associate Jun 2007 - Jul 2008
Conducted patient screenings for clinical research studies, maintaining strict adherence to HIPAA compliance
protocols.
Monitored and updated patient participation status in ongoing medical studies, ensuring accurate tracking of
involvement.
Blitz Research & Development Wilmington, NC
Professional Scheduling Coordinator Jun 2005 - Apr 2008
Coordinated educational medical programs for healthcare professionals, ensuring compliance with licensing
requirements.
Facilitated ongoing training opportunities for Physicians, Physician Assistants, and Nurse Practitioners to support
their professional development.
EDUCATION
E. A. Laney High School Wilmington, NC
High School Diploma 1990
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