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2101 GARDEN DISTRICT DRIVE, SIMPSONVILLE, UNITED STATES, 29681
EMAIL AVAILABLE  PHONE NUMBER AVAILABLECandidate's Name
Customer Service SpecialistPROFESSIONAL SUMMARYCustomer Service Specialist with over 20 years of extensive expertise in enhancing processes and managing customer relations. Adept at problem-solving, conflict resolution, and leveraging bilingual abilities to improve customer interactions. EMPLOYMENT HISTORYTITLE SPECIALIST Feb 2015 - Aug 2024Copart Inc., CAT Team Dallas, TX Oversaw customer interactions, ensuring high-quality service Boosted productivity by revamping operational processes Leveraged Copart's web portal to its full potential Lowered vehicle title processing errors through meticulous data scrutiny CUSTOMER SERVICE /ACCOUNT MANAGER Dec 2011 - Aug 2014 Deal Depot Greer, SC Managed customer relations, ensuring positive experiences Efficiently resolved all customer complaints Led cross-training initiatives for enhancing team versatility Backed-up office management and customer service roles CUSTOMER SERVICE REPRESENTATIVE Dec 2010 - Dec 2011 Titlemax Greenville, SC Managed daily upkeep of loan database Assessed applicant's financial health and creditworthiness Ensured strict adherence to federal and state lending compliance guidelines EDUCATIONGED 2000Golden Strip Learning Center Simpsonville, SCSKILLSConflict resolution, Problem solving, Team player, Bilingual, Customer service. LANGUAGESSpanish (Native), English.