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Click here or scroll down to respond to this candidateCandidate's Name
Lawrenceville, GA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEBoost customer service team productivity while maximizing customer satisfaction with strategic call management and process improvement strategies. Skilled leader with excellent program management, relationship-building and administrative expertise. Accomplished in training new employees and mentoring established associates to drive continuous improvement. Authorized to work in the US for any employerWilling to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceMedical Records SupervisorChange Healthcare-Alpharetta, GADecember 2016 to June 2024Worked remote from 2020 - 2024Logged all requests for medical records into spreadsheets. Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.Set up patient charts and documented information in various company software. Streamlined day-to-day office processes to meet long-term goals. Entered patient insurance, demographic and health information into software and confirmed records. Determined and implemented techniques to improve medical records retrieval process. Managed the day-to-day functions of the office.Maintained complete confidentiality in accordance with organization and legal requirements. Call Center AgentTeleNet Marketing Solutions-Athens-GAOctober 2014 to December 2016Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.Met or exceeded call speed, accuracy and volume benchmarks on consistent basis. Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.Completed 150 outbound calls per day with average conversion rate of 88%. Evaluated customer account information to assess current issues and determine potential solutions. Implemented services to assist company in maintaining exceptional client service ratings on external audits.Bank TellerCitibank-Lawrenceville, GASeptember 2010 to August 2014Maintained optimal financial controls by securing funds and making accurate transactions. Verified amounts and integrity of every check or funds transfer. Responded and assisted customers with account inquiries and updates. Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings.Reconciled cash and checks against computer records at end of shift. Entered transactions into computer and issued customer receipts. EducationHigh school diplomaCentral Gwinnett High School - Lawrenceville, GASkills Medical records Data entry Cold calling Program management Medical Scheduling HIPAA Process improvement Filing Customer service Medical records Patient care Continuous improvement Administrative experience Customer service Continuous improvement Medical Billing Insurance verification Laboratory experience Leadership Phone etiquette Leadership Mentoring HIPAA Medical terminology Mentoring EMR systems Medical terminology Marketing Medical office experience Organizational skills |
