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Click here or scroll down to respond to this candidateCandidate's Name Details
U.S Citizen
BALTIMORE, MD., United States
PHONE NUMBER AVAILABLE
Profile
EMAIL AVAILABLE
A motivated and tech-savvy professional with hands-on experience in improving processes,
solving problems, and helping teams work better together. I ve successfully combined my IT skills Skills
with a strong focus on customer service, ensuring seamless operations and great user
SQL Databases
experiences. My background in information systems, administration, and support has allowed me
to thrive in fast-paced environments where quick thinking and collaboration are key. I m
passionate about using technology to make things run more smoothly and excited to bring my Linux
skills to an organization where I can continue to grow and make a positive impact.
Python (Programming Language)
Employment History
Executive Assistant, G&R Field Services, Randallstown, MD JavaScript (Programming
Language)
MAY 2022 AUGUST 2024
Drafted, reviewed, and edited invoices, property photos and reports for the company.
Coordinate and maintain daily schedule, including setting up property visits and Microsoft Office
maintenance work to be done for each property.
Served as the main point of contact between the company, clients, and other external
partners, maintaining strong relationships and facilitating communication. Microsoft Windows
Manage office supplies, process invoices, and handle other clerical tasks as needed.
Wireshark
Junior Information Technology Specialist, Bank Of America, Randallstown, MD
JUNE 2022 AUGUST 2023
Data Analysis
Conduct seamless check deposits and guide customers through the functionalities of their
online mobile banking application.
Successfully collaborated cross functionally with diverse colleagues to integrate IT insights Technical Support
while improving customer experience.
Utilized IT skills to attend to at least 100 customers daily.
Administrative Operations
Conducted thorough analysis to oversee and solve issues of different scopes to prevent IT
incidents.
Desktop & User Support
Junior Information Technology Support Technician, Bithgroup Technologies, Baltimore, MD
JANUARY 2019 MARCH 2020 Problem Solving
Provided comprehensive IT support and contributed to efficiency of technology systems.
Conducted thorough inventory of IP addresses, ensured accurate documentation, Analytical Thinking
optimized and facilitated streamlined network management.
Managed user accounts for Windows / Linux systems, password reset and performed
annual computer recertification.
Maintained detailed records of IP Addresses, hardware inventory, and ISO files, Critical Thinking
contributing to the overall documentation standard of the IT department.
Emotional intelligence
Administrative Assistant, Amazon, Elkridge, MD
JANUARY 2018 JANUARY 2019
Time Management
Assist with various administrative tasks such as filing, photocopying, scanning, and mail
distribution.
Completed clerical and organizational tasks such as file organization.
Customer Relationship
Scheduled appointments and assisted other staff members. Management
Drafted correspondences or messages to supervisors.
Activities and Projects
Languages
Quality of life Data Analysis Project
APRIL 2024 English
Collaborated with a partner to analyze numerous accounts of data to compare the quality
of life of Baltimore City vs. Baltimore County Children.
French
Cleaned the datasets using Microsoft Excel and Python in Jupyter Notebook to optimize for
analysis.
Utilized Python in Jupyter Notebook to visualize data through graphs and bar charts. Spanish
Presented analysis and insights via Google Slides to communicate results to stakeholders.
Parking Payment Database System Project
NOVEMBER 2023
Collaborated in a Team of four to Develop a mobile parking payment database system.
Designed SQL database schema including table creation and sample data insertions.
Developed two functionalities using PL/SQL. One to Identify and list all vehicles with active
parking sessions at their designated zone. The other Procedure to terminate a parking
session with session ID and current timestamp inputs.
Cybersecurity Project on Steganography
FEBRUARY 2023
Used the steganography technique to encode a secret message in database tables and then
used this message to catch data leaks.
Successfully utilized the encoded message to detect and catch potential data leaks,
showcasing proactive cybersecurity measures.
Compiled a detailed report outlining challenges faced during the project, implemented
solutions and achieved outcomes, contributing to enhanced data security practices.
Education
University of Maryland Baltimore County, Baltimore, MD
MAY 2024
Bachelor of Science in Information Systems
Cumulative GPA: 3.41/4.00
Certifications
Cybersecurity Informatics certificate.
CompTIA Security plus certificate
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